Driver safe
RICKY J
Customer Reviews for Cumberland Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was quoted $155 for trailer and charged $178 I don't expect anyone to read this because I never got anyone to respond to last time you double charged me.
Phil SEverything was great at the pickup. The gentlemen there was very nice!
David Hthe location was very slow to get keys available for truck i waited over an hour
Mike fN/a
ANTHONY WUpon arrival the customer service representative was not helpful. She gave me basic instructions how to get to the lot where the trailer was. The trailer was blocked by a tow truck so I could not directly back up to the trailer. The trailer numbers on the document and the trailer did not match. The man that worked there, Robert, came out to assist in hooking the trailer up because the trailers don't have a stand to raise and lower the trailer on a vehicle. He hooked the trailer up completely and while driving down the road the trailer came unhitched from the ball and I almost had an accident. I pulled over and hooked everything back up and made sure to cross the chains, which wasn't previously done. I called a location close to where I was at the time to see if I could drop the trailer off there, but they said I had to contact the original location to change the itinerary. I called the location but could not get anyone to answer the phone.
Tiffany JNothing
Roger MDo a security check with trailers to make sure the renter secured to trailer properly.
Cynthia JVery nice people. Helpful with directions.
Michael BWas an amazing experience...quick and easy. Thank you!
Nicole RNothing- the assistance given over the phone regarding my questions was so very helpful. So nice to be able to actually get a uhaul place on the phone! Not the case with others we tried.
Kevin wMy reservation was moved about two hours before pickup and pushed to the next day. I called to get the truck, wasn’t there. The rep went out of his way to find a truck and call me…. It was SIXTY miles a way at a desolate lot. Had to do the phone thing, was a massive inconvenience to have my reservation moved and then almost not getting a truck. Didn’t have a rep to talk to about how I got screwed last minute, a phone rep just said she’d waive 60 miles to get out there.
Ryan FBring the Uhaul closer to the Customer. Listen to what your Customers are asking for. Learn what a guarantee really means. Was not the personnel at the pickup it was how far we had to go to pickup rental that was poor. Customer service called less than 24 hours before pickup to notify us there was no truck (which was guaranteed) available. Way to many excuses way too late.
Thomas PThis was not the location I made my reservation for pickup. I did not receive notification that it had changed until 6:30 PM the night before I was to pick up at 1000 AM. This location was 53 miles from my house vs 16 miles for the location in my reservation. I already had helpers lined up. The scheduling department closes at 7PM so there was no one to assist. The scheduling manager that I spoke to the morning of pickup did credit me $50 for the guaranteed reservation location not being available and extra mileage since I had further to bring the truck to get to my house. I would have appreciated a little more notice of the change. A phone call instead of a text would have been nice.
Michael HI didn't experience anything you could have done differently.
Laura WWhy are the chains so long ?
GENE CPut Diesel engines in vehicles
Jared CWHY WOULD THIS LOCATION TELL THE CUSTOMER , "you have to hook it up yourelf" . I know nothing about U-Haul , I just rent them. " I waited an hour for a man tocome back from lunch after driving 54 miles to get an auto trailer. He never hooked up the lights . All chains were hanging under trlr. I drove from Cumberland to Dallas, Tx with no lights hooked up. I never knew that the hubs were able to be let down and i could get out of auto AFTER driving it up on trailer. I crawled through window and tried to push button up for window . I was partially unsuccessful. drove through rain- sleet and snow with my car widow gapped. My father died and i had to clean out his apartment in Henrico, Va and take possession of his vehicle back to Tx. Richmond has a " Lack of U-Hauls" . Due to ONE WAY rentals :(
Elizabeth JThank you for a great experience! They helped guide me through the rental process and everything went well.
Shou AVicki helped me Very, very nice people at the location.
Bradley BThey were not open. The truck I needed to get had not been returned in the system but there were clearly two in the parking lot.
Lisa JIt’s a great location. The lady working at there is always really friendly.
Jessica SReturned vehicle a day early but didn't get refund for unused time like other agencies. Extremely disappointing
Shannon MMy rental experience was excellent! I was treated kindly and with respect. The lady at the counter was professional, knowledgeable, and helped me extend my rental. Perfect experience!
Geoffrey BThis location and people working were pleasant but I would not ever use uhaul again!!! I made a reservation over a week ago to pick up a truck in crewe, Virginia. Got a phone call yesterday saying the truck we reserved had vanished. We had to choose a new pick up location in farmville, VA and at a later time very inconvenient! Called prior to going to farmville to ask about truck they said it would be there at 10am. We arrive at 10:30am and our truck is not there! We weren't given a heads up or anything so we drove all that way for nothing!!! We then get sent to Cumberland where we were offered a 20 footer instead of the 26 because that's all that was available. This system needs some updates and much better communication. The fact that we had to go to two different locations after our first location was changed is mind blowing! I WILL NEVER USE UHAUL AGAIN!
Brandon MHours posted were not observed. Didn’t have blankets but regional manager made sure 3 dozen were on the truck for us. U-Haul changes pick up location to be 40 minutes away .
Rene SPerfect truck in stock and Cost less than quoted
paul mvery friendly and helpful....the only issue we had is that they didnt mark places on truck that were already scratched etc, but it did not cause us problems thankfully
George DThey tried to trick me into paying extra once I informed them that I already paid my balance.
Jacob SHate this place very dishonest people I need to talk to someone in charge of uhaul, my number is 9317878199
Jesus LThe owner came out on a holiday to open the lockbox for us. Mobile checkin in a joke and uhaul customer service is even worse. Highly recommend this location but dealing with uhaul was terrible.
Jason SOnce again had to drive 45 mins out of the way to drop it off and the location was closed and trash and garbage was everywhere.
Tucker JN/A
Robert JVery impressed! Easy renting and return!
Clint RBe more understanding of customers needs.
JUNE AThey are always fantastic!!
Sheila SService at Cumberland uhaul was great.. I reserve a 26 foot truck so I could make 1 trip but they only had a 20 foot one and I had to make two trips and pay a extra 15 for the miles??
paul mWanted to rent trailer. I own a Ford Explorer... Why does no one know that u won't rent a trailer for this vehicle ? Had to rent a truck at considerable expense. Not very happy with uhaul. Will try another company .
linda bWe were very pleased with the efficient manner that our transaction was handled.
karen nThis was an hour from the location we needed. We did not know until the day of moving that we had to make more time to get truck and auto transport. The air conditioning in the truck did not work
cynthia aI was very disappointed to be sent two hours out of way to pick up unit and it was not there when I got there
MICHAEL MThey did not have the dolly I reserved and was charged for. They told me I had to call Uhaul 800 number to get the refund.
Therese WVicky was exceptionally helpful and kind. The only issue I had an it was not with the people at this facility but it was with the guy who called me asking me to return the truck early. I rented the truck for a certain period of time and that is what I kept it for. i don't think U haul should be calling you asking you to return the vehicle early so they can rent it again.
NELSON C