Customer Reviews for Shell Food Mart
(U-Haul Neighborhood Dealer)

Rating:

4.0

We made the reservation on line however the location could not find the reservation? I never received a confirmation number when I made reservation but did have the pickup information on my phone . Unsure why this happened ?

Rating:

1.0

I am being charged an extra $75 over what I was qouted and neither the place I picked up nor the place I dropped off can explain why. Neither shows the charge but it is on my bank account.

Rating:

1.0

The condition was horrid when I picked it up and the person there told me it wasn't there problem. I called corporate and was assured I'd be reimbursed but nothing has happened and nobody has reached to me

Rating:

5.0

Great customer service.

Rating:

1.0

There is so much wrong with the experience we had. From the moment I walked in, and still to this day. I have been charged $800 dollars for a one day rental picking up and dropping off at the same location!!! I have called U-Haul several times to get this matter resolved and have yet to hear back from anyone. This is unacceptable and have been causing my family a headache everyday!! I would not recommend this to anyone! And I have/will tell everyone about my experience. Someone needs to do something….

Rating:

1.0

They charged me 1,837.32 after I paid weeks later

Rating:

2.0

The guy was a little rude and short tempered. He got kind of rude when I was trying to explain the gas situation. Just not a friendly experience.

Rating:

5.0

Thanks for personal help with return.

Rating:

2.0

PAYING VERY LITTLE ATTENTION.

Rating:

3.0

When I returned the trailer to the drop off location in Adel they were of no assistance whatsoever, just motioned over to location where trailer needed to be dropped off. The receipt says it was dropped off today, but it was actually dropped off same day as pickup at around 8PM on July 22, 2023 for the record.

Rating:

2.0

spoke on foreign language and didn't understand anything he relayed to me.

Rating:

5.0

God bless you

Rating:

1.0

The location was a merchant rather than a dealership. They seemed surprised and annoyed by our reservation. The van was filthy. There was dirt and cigarette butts and it smelled like actual livestock had been transported in it. The tank was completely on empty. After leaving the merchant, I viewed my mobile receipt and the rental I'd made for 24 hours was only for 4 and when I called to change it, support charged me for another day. But not before threatening me with "someone reserved it after you, but you can pay more and keep it." So either I was lied to, or Uhaul values my money more than another customer's "reservation." I wouldn't have gone through with this if I wasn't in a dire situation. Horrible experience and I won't be doing business with uhaul anymore, despite doing business with them for years.

Rating:

5.0

Great location. Easy to find and fill up gasoline

Rating:

2.0

No equipment was assigned. Store was very busy and didn’t get checked in and on the road in timely manner. Truck was also missing blind spot mirror on pssenger side

Rating:

5.0

Very good service and very helpful

Rating:

3.0

I was somewhat hastily greeted by a gas station attendant who jotted some of my personal information down on a scratch paper that seemed to have other things on it and I wasn’t real positive of how secure that was and I didn’t see him throw it away. Kinda sketchy but I didn’t really have a lot of time to say anything. The attendant was polite and cordial if not just a bit informal.

Rating:

1.0

In the transaction, I was asked did i want to return the truck at another location and I said no but things came up and I had to turn it into another location, I am not getting calls to come pick the truck up to o return it to the same location.

Rating:

5.0

Make sure insides are clean when picked up.

Rating:

4.0

More trucks. Renting these are hard to find.

Rating:

1.0

This was probably the worse uhaul experience I have ever had. The guy had me write down what I need while he talked on the phone and ignored my questions. He set up my truck for the wrong pick up time. When I went to go pick it up there was another worker working that had no idea what I was picking up and threw a key at me with an attitude. Basically made me go look for the truck. The back of the truck was filthy and disgusting 🤢. I dropped the truck off 2 1/2 hrs later from pick same day. Next day I get a phone call being accused of still having the truck when I already returned it the previous day. Got over charged $118 dollars later for 2 1/2 hrs and I only drove 28 miles and put gas back in. Worst place to ever rent a uhaul from. Good luck if you decide to get one from shell gas station in ADEL GA right of freeway 75 exit 38. Horrible horrible place.

Rating:

4.0

Good rental experience.

Rating:

1.0

They Stole My Money. These People Don't Even Speak English & I Couldn't Communicate With Them. There Was 3/4 Tank Of Gas When I Got The Truck & 3/4 When I Returned It & They Claimed It Was Full. I've Got 2 Witnesses Who Helped Me Move & I Moved "In Town" & Didn't Even Go 15 Miles. I Am Reporting That Store & U-Haul To My Local Chamber Of Commerce. This Is Ridiculous.

Rating:

1.0

The location was not prepared for service or to answer questions! Uhaul needs a customer service number that has a response

Rating:

2.0

Having people there that actually knows about the uhauls and or can help assist attaching a trailer

Rating:

2.0

Overly priced and truck would skip when driving at 40. Price was told differently and I was over charged.

Rating:

3.0

Hand Dolly wheel rented was about to fall off, needs new bearing.

Rating:

1.0

Ensure clerks are well trained in the vehicle issuing process.

Rating:

3.0

While everything went smoothly, when we needed help deciding if we could extend our reservation the operator I spoke with was not very helpful. I also Believe it is excessive to charge a daily rate plus a mileage rate plus gas. Unfortunately, we will likely not be using U-Haul again.

Rating:

5.0

Make sure you let customers know to check their email for a confirmation and to make a deposit if necessary

Rating:

3.0

Poor communication. Didn’t speak English. Charged for 2 days but only used trailer for less than 24 hours.

Rating:

1.0

Very rude and nasty never going there again

Rating:

3.0

It took too long to get the equipment that I had a reservation for.

Rating:

2.0

Only let Americans be dealers. To represent UHAUL

Rating:

5.0

The service provider was nice. I will definitely utilize again.

Rating:

5.0

The gentleman were friendly.

Rating:

5.0

Great interaction.

Rating:

5.0

First time ever renting a uhaul. It was a good experience.

Rating:

1.0

They seemed to not understand how to process my rental. They offered me no service or assistance with finding the trailer I rented. I didn't see it (it was between trucks and wasn't readily visible) until I had hitched a front wheel auto-trailer. I came very close to driving off with the wrong trailer. Also, I believe one of the tires on the trailer wasn't turning properly. Bearing issue? Lube issue? I pull a 20' boat on a breaking trailer. The rented trailer definitely needed some work. Sure I'd recommend this site to a friend. They were the only place around that had what I needed. They told me how to get my pickup time moved up. The person who handled my phone call was great. The person who processed my rental, behind the counter, seemed not to know what he was doing.

Rating:

2.0

Explain to the costumer about drop off

Rating:

3.0

We took the truck back early and were only refunded $8. Rip Off

Rating:

1.0

I have rented from this location twice. The manager of the store automatically included safe move charges that I had declined on my initial reservation. He is not to be trusted. He also forged my signature on the contract. That is illegal.

Rating:

2.0

I still don’t have my money on my card The people do not know much about the uhaul key drop off or anything else

Rating:

3.0

The guy at the gas station hustled me to put extra gas in the truck.

Rating:

1.0

Make sure whoever drops the Uhaul returns it on a full tank, like you expect the next person to do!!! Don't just hound certain people!!! If I get the vehicle on a quarter tank, that's how I'm returning it don't expect a full tank! And I paid $112 for TWO measly hours!!!

Rating:

3.0

Please tell them to check tires for low air. Also, tell them not to charge customers for insurance/Safetow etc with authorization.

Rating:

5.0

Very easy drop off location adjacent to I-75 in Adel, Ga. Was in and out in 10 minutes.

Rating:

1.0

Arrived at the location to pickup trailer rental and was told to go hook the trailer up and stop by the office on my way out so he could take a picture..... There was a smaller trailer in front of my rental that I was having to move so I could get to mine.

Rating:

5.0

Did not have dolly in truck

Rating:

4.0

at turn in the clerk couldn't check in the truck with me. I had to wait for an email truck turn in conformation. I rather have had a receipt when turning in the truck. That way if there's any issues I could address them at turn in. Rather than waiting for the email.

Rating:

1.0

First I reserved my truck for a different location. They sent me to Adel location. They do not have internet and they have to get on the phone to verify The reservation. Mean while they are also taking customers for the gas station all while trying to assist you. I was supposed to have a dolly. I had to ask if it was in the truck after an hour of waiting on a reservation that was done days in advance. She has to go to the back of the gas station and removed some crates from the dolly before giving it to me. I’m still waiting on my refund because I’m the mist of them sending me to multiple locations they cancelled the reservation that I paid for. So when I got to adel I had to pay again. So as off today I still have not received my refund.

Rating:

5.0

next time have gas in it

Rating:

1.0

1. Horrible service, no one to assist when I returned the vehicle in the evening. 2. Cockroaches were all in thebback of the Uhaul all day. Wow! 3. The Uhaul needs a back up camera. It would've been impossible to back up without someone to guide me. 4. Employees at Shell station need to have more knowledge about the check in and out process.

Rating:

1.0

See above

Rating:

2.0

Rented us a partially broken trailer (lights and tire straps faulty) the attendant did not know how to secure our car to. No one told us the sides of the trailer could fold down, so it was impossible to get in our car the entire trip without climbing in the back window. Needed expert Uhaul people...

Rating:

5.0

Nothing. The gentleman taking care of me, was exceptional.

Rating:

4.0

The inside of the truck has mud dog hair everywhere and needed to be cleaned out

Rating:

1.0

Get me my money Bach the man stole