These guys are Awesome! First time renting a trailer for myself and forgot to install a 4 flat plug for the hitch. David was very understanding and even offered to come by after hours to complete our contract after i had gotten everything out. His patience was very much appreciated! 10/10 I would recommend renting from this location.
Quinn N
Customer Reviews for Rentals Parties Weddings & Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a lot of confusion over my final contract as we added a dolly when we arrived to pick up the truck. The office lady put it on con and charged me for so this took 30 minutes to just do this. Then we spent another 30 minutes out at the lot while the boss tried to charge us again for a dolly and then said we got a free dolly use yet we had already paid back at the office!!! It should not take an hour to rent a reservation vehicle of any kind!
Heather MEasy dropoff
Cliff FDAVID WENT ABOVE AND BEYOND TO MEET OUR NEEDS LOCALLY WHEN THE 1-800 UHAUL PEOPLE WERE GIVING US PICK UP LOCATIONS 300MILES IN THE WRONG DIRECTION !!! NOT HELPFUL. UHAUL NEEDS TO DIRECT CALLS TO LOCAL DEALERS, NOT GIVE BAD AND INACCURATE INFORMATION TO CUSTOMERS!
INGA HFavorite U-Haul place. Excellent service.
David CAll representatives were pleasant. (thanks!) The truck was fairly new, but the cab was dirty. The main challenge was online scheduling. A 10 ft. U-haul for a local move was reserved to be picked up in Montrose, but the confirmation said we had to get the U-haul in Grand Junction, a 120-mile-round-trip ($ .79 per mile charge = $94.80 for mileage just to get the truck.) After reserving with another company, then finding a Montrose U-haul truck, other pick-up locations were messed up.
LAWRENCE WThis drop off location is very rustic, almost no room for this 26ft truck to park on a tiny dirt road
David DMake sure everything works on anything you are trying to rent to someone. Our light was out and we had to buy the hook ups for the truck that was pulling it. With the amount of money we spent that we shouldn’t of had to worry if the cops were going to pull us over and give us a ticket.
Shelby WDavid was prompt and very accommodating!
Andre CWe were charged a $25 cleaning fee. The inside of the truck was completely cleaned out. The outside had some frozen snow and road dirt from crossing the country. Historically, we have not been charge for road dirt, is this something new?
Diane DHaving to run across HW 550 isn't ideal, but I get that parking near private property can be hard. The gentleman that did the check-in was very helpful, though.
Craig SIt was a dirt field. No office with a sign and a drop box. No space to turn around 27 ft truck and trailer. Had a phone number to call when dropping off. I called multiple times with no answer. The truck and trailer sat for 2 days with no one watching. Trailer had no lock. What if someone stole? Would I be liable. Since no one answered the phone I called UHaul help line, was transferred multiple time to “supervisors” until one got snotty with me and hung up on me. Last time I ever use U-Haul.
Brian C