Great location and quick turnaround
Alex S
Customer Reviews for Darrells Maxi Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dareells in oscoda MI was awesome how they handled the Uhaul website not working , so my only complaint is for u haul corporate to get their system updated so customers and the Uhaul rental agents aren't waiting for ever.
Gerald AAll good
Rueven BWent very well. Thank You.
Don NWent very smoothly thank You.
Don NWe appreciated being able to use the drop box since they were closed for the Holiday weekend.
JAMES HThey were fabulous! Great customer service!
Carla CFriendly
DAVID PDid online check in of our trailer. No hassle
Teresa YSame As above.
Thomas ONothing. Nice job. In and out quickly when picking up and dropping off.
Eric FTim and his crew are always great. It's enjoyable to pick the equipment up at their location. Always very helpful
PHILIP bThe gentleman was super friendly and nice.
Matt RHave the trailer/truck cleaned and ready for pickup. Have the person connecting the trailer trained on the operation of the trailer so that they could indoc the rentee.
Hariy DWas a pleasant experience thank You. Mileage charges a little high for repeat customers is all.
Don NVery easy and friendly.
Don NBoth times I tried to use this location I had to get equipment at another location. However, when I arrived they had numerous vehicles and trailers on site. The previous times the lot had only 1-2 .
David CUhaul itself was great but these small business auto shops that rent them out are always messing something uo and usually not the friendliest. This last experience I received a truck that had a headlight out, it pulled to to the right when driving amd the man told me its good I'm taking it to a bigger location so it can get serviced. On top of that the paperwork stated it was a full tank. When I got I. It was 1/2 tank. He said he would change it but never did in the system. Luckily the uhaul drop-off (actual uhaul business) trusted me and took off the charges I would've had to pay. Great job uhaul however they could choose better on what small businesses they let represent them.
Dana AGreat equipment to haul a car. Very satisfied !
Arjan REverything went well!
John RU-haul gives you two 24hour days with rental. I did not need the trailer until Sunday night, but this location closed at noon on Saturday. Because of this, I had to pay for two extra days rental and two extra days insurance. I dropped the trailer off on 4pmTuesday Afternoon. Had I been able to pick up on Sunday at 5pm, I would not have incurred any of these extra charges. I think U-haul needs to have a way to adjust their pricing for these situations.
William BTrailer was fairly new and performed well.
David BWe did a mobile check in and went to this location and checked in with the link Uhaul sent us. It then told us that we could not drop off there. We contacted customer service and spoke with Nathan who helped us get the link corrected allowing us to drop the vehicle off. The only bad thing was it took us about an hour to complete the drop off process. Original call to customer service was over a 2 hour wait to speak to someone. We went online and used online chat and they were able to get us connected to Nathan in about 5 minutes. Thank you online chat and Nathan.
William HWe had to drive to Oscoda instead of tawas. We had ordered blankets, utility dolly and furniture dolly. None was in the truck. Thing is owner owns both pick up locations and could have brought truck to tawas, but chose not to and caused us guite an inconvenience. No more renting from him for sure
Mike BVery easy and efficient.
Wanda GTrailer was not fit to haul a vehicle. Left wheel harness too short to use. Front security chain had no hook.
James MScheduled a trailer for a Friday for a move out of state. When I arrived the trailer was in another state and not available for 2 days. The closest trailer was 2 1/2 hours away in the opposite direction I was traveling and they expected me to pick it up. I had to settle for a smaller trailer which did allow for me to move all the items I had hope to. I discovered after I left that 1 brake light and turn signal didn’t work.....frustrating expensive!
John HVery helpful and courteous!
Dale JWe delivered the U-Haul at night so we couldnot see anything in the dark
MARY JThe trailer lights were not working so we had to wait over an hour for them to fix the trailer because they had nothing else available.
Zackery FNeeds to be a better way to change a reservation. The location I got trailer from did not have record of my reservation. I had to show him my reservation, then he didnt want to give me the dolly. Chat person was not helpful told me to call, what's the point of chat if they can't help customers.
Jessica R