Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We appreciated being able to use the drop box since they were closed for the Holiday weekend.
JAMES HINER
Rating:
4.0
Customer did not leave a comment.
Jacob Vallette
Rating:
5.0
They were fabulous! Great customer service!
Carla Campbell
Rating:
5.0
Customer did not leave a comment.
Terry MAKI
Rating:
5.0
Customer did not leave a comment.
Susan Carroll
Rating:
5.0
Friendly
DAVID PISKE
Rating:
3.0
Did online check in of our trailer. No hassle
Teresa Yates
Rating:
5.0
Customer did not leave a comment.
Dan Gallagher
Rating:
5.0
Customer did not leave a comment.
Alexandra Wilson
Rating:
3.0
Customer did not leave a comment.
Kristal boulton
Rating:
4.0
Customer did not leave a comment.
PATRICK BRIAN
Rating:
5.0
Customer did not leave a comment.
Richard Schneider
Rating:
5.0
Customer did not leave a comment.
jems Ruehrup
Rating:
4.0
Customer did not leave a comment.
Catherine GavinLarive
Rating:
5.0
Customer did not leave a comment.
Diamantino Sforza
Rating:
5.0
Customer did not leave a comment.
MIGUEL Vilchez
Rating:
5.0
Customer did not leave a comment.
sky feaster
Rating:
4.0
Same
As above.
Thomas Ostrander
Rating:
5.0
Customer did not leave a comment.
Doug Kyes
Rating:
5.0
Nothing. Nice job. In and out quickly when picking up and dropping off.
Eric Flora
Rating:
4.0
Customer did not leave a comment.
John Shelton
Rating:
5.0
Tim and his crew are always great. It's enjoyable to pick the equipment up at their location. Always very helpful
PHILIP beaton
Rating:
5.0
Customer did not leave a comment.
Arnold Haselhuhn
Rating:
5.0
Customer did not leave a comment.
Patricia Schnell
Rating:
5.0
Customer did not leave a comment.
Clark Thomas
Rating:
5.0
Customer did not leave a comment.
JAMES HINER
Rating:
3.0
The gentleman was super friendly and nice.
Matt Riley
Rating:
3.0
Customer did not leave a comment.
JEREMY NORMAN
Rating:
5.0
Customer did not leave a comment.
Neisha Mead
Rating:
4.0
Customer did not leave a comment.
Robert Baker
Rating:
2.0
Have the trailer/truck cleaned and ready for pickup. Have the person connecting the trailer trained on the operation of the trailer so that they could indoc the rentee.
Hariy Davis
Rating:
5.0
Was a pleasant experience thank You. Mileage charges a little high for repeat customers is all.
Don Nolan
Rating:
5.0
Customer did not leave a comment.
Steven Wusterbarth
Rating:
5.0
Customer did not leave a comment.
Matthew Husted
Rating:
5.0
Very easy and friendly.
Don Nolan
Rating:
4.0
Customer did not leave a comment.
Angela Ouillette
Rating:
4.0
Customer did not leave a comment.
Dennis Green
Rating:
3.0
Customer did not leave a comment.
Linda Cusick
Rating:
4.0
Customer did not leave a comment.
Rich Rybicki
Rating:
3.0
Both times I tried to use this location I had to get equipment at another location. However, when I arrived they had numerous vehicles and trailers on site. The previous times the lot had only 1-2 .
David Carmona
Rating:
5.0
Customer did not leave a comment.
david ploof
Rating:
2.0
Uhaul itself was great but these small business auto shops that rent them out are always messing something uo and usually not the friendliest. This last experience I received a truck that had a headlight out, it pulled to to the right when driving amd the man told me its good I'm taking it to a bigger location so it can get serviced. On top of that the paperwork stated it was a full tank. When I got I. It was 1/2 tank. He said he would change it but never did in the system. Luckily the uhaul drop-off (actual uhaul business) trusted me and took off the charges I would've had to pay. Great job uhaul however they could choose better on what small businesses they let represent them.
Dana Armendariz
Rating:
5.0
Customer did not leave a comment.
Edward Buckhade
Rating:
5.0
Customer did not leave a comment.
Louis Hagan
Rating:
3.0
Customer did not leave a comment.
Barry Finzel
Rating:
5.0
Great equipment to haul a car. Very satisfied !
Arjan Rexha
Rating:
5.0
Customer did not leave a comment.
drey sandborn
Rating:
5.0
Everything went well!
John Rutledge
Rating:
5.0
Customer did not leave a comment.
Kris Krueger
Rating:
5.0
Customer did not leave a comment.
Catherine GavinLarive
Rating:
4.0
Customer did not leave a comment.
Johnathan Kress
Rating:
5.0
Customer did not leave a comment.
Dewey Smith
Rating:
5.0
Customer did not leave a comment.
Glenn Christian
Rating:
5.0
Customer did not leave a comment.
Agnes Mallia
Rating:
5.0
U-haul gives you two 24hour days with rental. I did not need the trailer until Sunday night, but this location closed at noon on Saturday. Because of this, I had to pay for two extra days rental and two extra days insurance. I dropped the trailer off on 4pmTuesday Afternoon. Had I been able to pick up on Sunday at 5pm, I would not have incurred any of these extra charges. I think U-haul needs to have a way to adjust their pricing for these situations.
William Barbret
Rating:
4.0
Customer did not leave a comment.
michael stetz
Rating:
5.0
Customer did not leave a comment.
Ron Delbello
Rating:
5.0
Customer did not leave a comment.
DOUGLAS GOUGH
Rating:
5.0
Customer did not leave a comment.
Ruby J Johnson
Rating:
5.0
Customer did not leave a comment.
Robert Gale
Rating:
5.0
Customer did not leave a comment.
Thomas Pallatin
Rating:
5.0
Customer did not leave a comment.
john keener
Rating:
4.0
Customer did not leave a comment.
Kris Krueger
Rating:
5.0
Customer did not leave a comment.
Melissa Wiggle
Rating:
3.0
Trailer was fairly new and performed well.
David Bauermeister
Rating:
5.0
Customer did not leave a comment.
Terry Robinson
Rating:
5.0
Customer did not leave a comment.
Dave Bence
Rating:
4.0
We did a mobile check in and went to this location and checked in with the link Uhaul sent us. It then told us that we could not drop off there. We contacted customer service and spoke with Nathan who helped us get the link corrected allowing us to drop the vehicle off. The only bad thing was it took us about an hour to complete the drop off process. Original call to customer service was over a 2 hour wait to speak to someone. We went online and used online chat and they were able to get us connected to Nathan in about 5 minutes. Thank you online chat and Nathan.
William Haas
Rating:
4.0
Customer did not leave a comment.
THEODORE SEARS
Rating:
5.0
Customer did not leave a comment.
Shawn Merrick
Rating:
5.0
Customer did not leave a comment.
Wendy Crawford
Rating:
4.0
Customer did not leave a comment.
Susan Biron
Rating:
4.0
Customer did not leave a comment.
Fredrick Benson
Rating:
2.0
We had to drive to Oscoda instead of tawas. We had ordered blankets, utility dolly and furniture dolly. None was in the truck. Thing is owner owns both pick up locations and could have brought truck to tawas, but chose not to and caused us guite an inconvenience. No more renting from him for sure
Mike Brooks
Rating:
5.0
Customer did not leave a comment.
Jeffrey Kunz
Rating:
4.0
Customer did not leave a comment.
Rose Benford
Rating:
5.0
Customer did not leave a comment.
Debora Hutchins
Rating:
5.0
Customer did not leave a comment.
Loy Russom
Rating:
4.0
Very easy and efficient.
Wanda Graham
Rating:
5.0
Customer did not leave a comment.
Robert Gale
Rating:
2.0
Trailer was not fit to haul a vehicle. Left wheel harness too short to use. Front security chain had no hook.
James Miscisin
Rating:
5.0
Customer did not leave a comment.
Edward Letourneau
Rating:
3.0
Customer did not leave a comment.
Edwin William Curran
Rating:
5.0
Customer did not leave a comment.
Ron Delbello
Rating:
3.0
Customer did not leave a comment.
Jean Wilmarth
Rating:
4.0
Scheduled a trailer for a Friday for a move out of state. When I arrived the trailer was in another state and not available for 2 days. The closest trailer was 2 1/2 hours away in the opposite direction I was traveling and they expected me to pick it up. I had to settle for a smaller trailer which did allow for me to move all the items I had hope to. I discovered after I left that 1 brake light and turn signal didn’t work.....frustrating expensive!
John Hagel
Rating:
5.0
Very helpful and courteous!
Dale Job
Rating:
5.0
We delivered the U-Haul at night so we couldnot see anything in the dark
MARY JOANN REILLY
Rating:
3.0
The trailer lights were not working so we had to wait over an hour for them to fix the trailer because they had nothing else available.
Zackery Faszczewski
Rating:
3.0
Needs to be a better way to change a reservation. The location I got trailer from did not have record of my reservation. I had to show him my reservation, then he didnt want to give me the dolly. Chat person was not helpful told me to call, what's the point of chat if they can't help customers.