Customer Reviews for Davids Automotive Repair
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Davids Automotive Repair
Even though I returned the truck on time I got charged for one extra day and that is not acceptable. Due to this I will not use this location ever again, or any after hours drop-off.
The attendee was unfriendly and rude. I will definitely not recommend him.
Much faster and smoother than the tollway location at DNT and 15th street
This comment concerns the drop off place in Simpsonville, SC. We were told we could drop the trailer off at any location but found out that was not true. Even though we called when we were on the way to return the trailer to the closest Uhaul place, your office approved the Uhaul place we were going to AND said they would call ahead to let that location know were coming. We got to the location, had an extremely dangerous turn to get into the driveway and then found out we could not leave the trailer there because they don't handle trailers! Bad, bad service!!! Someone should have called us back instead of just letting us proceed to that location! Computers could fix this problem if Uhaul would empower its employees to use them! We were very pleased with our final drop off place and the good job done by that Uhaul location.
Excellent, personal attention.
When we returning the truck, the "Equipment Return" sign was blocked from view by another truck so we parked it at the first open place where we were sure the truck would fit, it would, after all, be a quick stop; just to be greeted with arrogance by the clerk.
He started screaming that this was not a joke, that there's a place to park the truck.
Terrible location, I would never recommend that particular Authorized Dealer to anybody. Had he asked nicely, I would certainly move the truck and point out that the sign was block from view by another truck and apologize for the mistake.
Not sure what kind of screening U-Haul does for its authorized dealers, but this one doesn't seem to deserve the U-Haul badge.
We had a tire explode because of dry rot. We sat on the side of the road in 102 degree heat because someone didn't check the tires.
Overall great easy and fast experience
Chris does a great job, a great choice to rent a Uhaul from this location. I will definitely repeat my business there.
This was the most painless U-Haul rental I have ever had, not that others have been bad. Trailer was ready at appointed time, in and out in record time, and the trailer was in tip-top condition. Cannot thank David's Automotive enough for this rental.
I would not be back to this location due to the fact that after renting a truck from them I was getting phone calls (Johnny) to return their truck because it was needed to be rented out to other customers since they called it their rotational truck. Now as a paying customer I felt forced to return it especially after the manager (Chris) called and said he'd be picking it up himself not caring if my things were still in it but long story short this location has very litte to rent out and if not returned on the date specified they will harass you. I kept the truck longer than I had requested it but I was still the paying customer. This location could use some training in customer service if not get out of the business. Definitely will not recommend!
The pickup experience was pretty good overall. They did not have the Utility Dolly that I had ordered. It was the fastest check-out for a Uhaul that I have ever experienced. I was on the road in about 10 minutes. Granted, it was first thing in the morning.
The major issue was drop-off. I put the appropriate amount of fuel to return it to the requisite 1/4 tank (needle in contact with the 1/4 tank marker line). I dropped the vehicle off after the location had already closed.
I received my final bill showing the fuel level halfway between 1/8 and 1/4 tank with a charge for 1.5 gallons of fuel and the additional "Fuel Service Fee." I called the location and spoke with Chris who asserted that the charge was accurate, and that he would check to make sure the system/vehicle had not been tampered with. He called back after a few minutes, and stated the charge was accurate and that they would not reverse the additional fuel charges.
I called Uhaul Customer Service and spoke with a very helpful representative. She sounded rather incredulous as she mentioned that there was only 1.5 gallons of fuel added to the vehicle. She then worked to reverse the fuel charge, and stated that they will work with the dealer to educate them for better customer service.
My Uhaul (the company) experience was good, but I would avoid using this location ("Dave's Automotive" in The Colony, TX) unless you have no other options. If you do, make sure to take photographic evidence of all fuel related matters.