Everything was excellent
ARTHUR A
Customer Reviews for Dayspring Freight Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and efficient service. Thank you, Mrs. Alexander!
VIVIENNE BThis location was poorly maintained and the staff was extremely rude! I tried to check in for my 24/7 ride share and was told that I needed to wait until 9:30 to pick up the truck. I came back and was telling the employee what happened and she began to argue with me saying I never showed up and it's my fault. She looked back on her cameras only to see my car arrive on time. She continued to argue as I called U-Haul to have another reservation removed from the truck so I could still pick it up. She asked to use my personal phone to talk with U-Haul and I said no, she began to yell at me more saying that I wouldn't let her use my personal belongings so that I could lie to U-Haul about the situation. Later when I called the U-Haul number provided the employee informed me that the pick up location never moved my reservation to 24/7 which is why my account told me I couldn't pick up and needed to come when the facility was open. I would never recommend this facility. They delayed my moving process by 2 hours and treated me very poorly when trying to pick up the truck. I had not been upset by the delay until I was argued with and called a liar. They were far from professional and determined to place blame and be rude.
Erica WLets start with the positives: The locations both pick up and drop off are/were fine. The service personnel were all helpful and polite. The equipment itself was very good to excellent. THAT is where it ends BIG TIME. UHAUL's policy of allowing someone to pick a location and then randomly changing it to fit their needs at the last minute is just plain BAD BUSINESS!!! In addition, I rented a truck and a tow dolly, Uhaul ACTUALLY assigned the pick ups in TWO DIFFERENT LOCATIONS!!!!! Then it was MY TIME MY GAS AND MY MILEAGE for TWO vehicles to pick up the tow dolly. This is in dispute and I am not paying until I get some satisfaction!!!
Jeffrey HLets start with the positives: The locations both pick up and drop off are/were fine. The service personnel were all helpful and polite. The equipment itself was very good to excellent. THAT is where it ends BIG TIME. UHAUL's policy of allowing someone to pick a location and then randomly changing it to fit their needs at the last minute is just plain BAD BUSINESS!!! In addition, I rented a truck and a tow dolly, Uhaul ACTUALLY assigned the pick ups in TWO DIFFERENT LOCATIONS!!!!! Then it was MY TIME MY GAS AND MY MILEAGE for TWO vehicles to pick up the tow dolly. This is in dispute and I am not paying until I get some satisfaction!!!
Jeffrey HThis location appears to not be a U-Haul dealer. The app permitted returning the truck electronically, but there is no signage and no drop box. After 30 minutes on hold/dealing with customer service, I took the truck to another dealer and left the keys in their drop box, unable to update my rental. This was extremely frustrating.
MARK CHad difficulty finding location. Additional U-Haul signage is required.
Robert WPick up location was reserved for 8AM and employee didn't show up until 8:30AM. Pick up location did not have all the equipment requested. I requested 3 dozen blankets and only 6 blankets were available. Had to be sent to another location to receive blankets and even then I only recieved two dozen. No receipt was emailed or printed at pick up location. Was told that I was only being charged around 360 dollars and was charged around 450. Vehicle needs an alignment steering wheel needs to be at a quarter turn to keep vehicle straight.
James APaulette was the best!!! She made it all so easy. Thank you for being so accommodating to me and my wife. Pat Derrot
Patrick DThis location shouldn't be renting uhaul equipment. The hours posted are inaccurate, the level of gas given was incorrect but I couldn't even dispute it as the doors were locked behind me as I left. There was no walk through regarding damage, mileage, or gas. Worst uhaul experience I've ever had.
Corey RI waited in line for 30 minutes at a different location because you did not notify me that I had been moved to another site. When I arrived at the 2nd site, the clerk was not kind and did not listen to what I told her about adding a driver to the truck. Nor did she tell me you had decided on a limited number of miles I was allowed to use.
Lisa DSo helpful
TONY CExcellent Customer Service at this Location. Very Professional.. Thank you..
David PPrompt & Efficient. In and out in no time. Very good PR.
DONALD SNo one was there had to drop off keys to drop off box and they have nerve to charge a $150 fee, that outrageous when no one was theee to verify.
Jocelyn GVery friendly and very helpful. Good people.
blair tVery helpful
TONY Csmall, no parking for dropoff, had to park in street parking strip and got stuck in wet grass
JOHN PImprove the internet for recording reservations online.
ESTOL SSide street location with no parking and kids running loose all over the facility. No one even looked at the truck and were busy doing other things. They said since they had my email, they would send the receipt by email in the next 1/2 hour. That was yesterday, I got the email this morning. Nobody came to the office, too busy in the back with friends I guess. Threw the key on the desk and left. POOR service. Avoid this location like the plague.
RICHARD FThe equipment appeared well maintained. The towing experience was fine. However, when I was unloaded a few of my belongings were wet. My mattress and one of the TVs. Both of these items were stored on right side of trailer.
Noah NBest experience ever! From the first phone call to the final "how did it go?" Call was first class!! The finest!!
SANDRA SVery nice, friendly and good people.
Felix GPauline was a pleasure, I would return just to see her. Everything was handled with great care. Rated as 5 stars!
phyllis gGot there and the business wasn't open, the customer service agent was late arriving. It took them a while to locate a van and then information was taken and given over phone to another person, I assume owner. When I bought the van back, she didn't even check it to make sure it was okay. Which I guess was a plus for me or not. But overall the experience at this U-Haul facility was below average.
Sharon LStore Owner was almost 2 hours late. I missed my appointment. Store was full of ants and messy. Van was clean, but smelled poor. Store owner showed no concern that they where late and cost me money for a job and hours of driving. This location does not represent Uhaul in a positive manner. Rental fee was refunded after a call to Uhaul customer service department.
Kory GNeeded more knowledgeable staff. There was not one male on site to help attach towing equipment and someone had to be called. Took me 45 minutes just to get hooked up and ready to leave.
Stephen ISharon assisted me and she was professional, friendly and helpfu. Thank you.
PATRICIA vBest truck rental experience we have had. We have moved several times and this was by far the best experience. Friendly and clear communication about the rental and gave us money back for the miles we didn't use!! I will recommend this place to anyone moving around town.
Elisabeth SUsed after hour drop
Sarah FN/A
PAULETTE AOverall good experience would use again
Steven CThis is the third time I have used this location and again it was an excellent experience. The vehicle was very clean. The office manager was very friendly and helpful. She remembered my name from my previous rentals and made things so easy and fast to check out and check in my vehicle. I will continue to use this location in the future.
Rodney TI did after hours drop-off
Dennis LEverything went very smooth. The clerk was very friendly and informative. The vehicle was clean and ran very well. I will rent from this location again soon.
Rodney TAwesome experience! Thanks for helping us get a truck when our moving truck broke down!! Will use again if needed!!!
ABC AGreat service .
Jairo MThe lady at the front desk ,was exceptionally nice . She help us trough out the process . I would go back to that location .
Maria SGood overall experience.
Lance CExcellent customer service.
Gwen DOne of the driveways to enter the facility was blocked by a landscaping truck. Luckily we were able to fit the truck in the lot when we dropped it off. My son is moving in September. We have always used UHAUL. I was very disappointed in this moving experience.
Katie PI tried to rent a truck from the bayshore address. They were a--holes, tried to charge me for 2 days and said the rental was a 6 hour rental. Then had the nerve to say you get more flies with honey than vinegar. Will not go back there, I rented trucks there since 2004. The folks on Degarce were nice people, I guess the guys on bayshore are so big they think they can abuse older people.
DONALD GThe woman was very rude and short. She blurted several racial remarks as well as other in her native language that I nor any of the other individuals in the parking lot could understand. I did not do anything to merit this behavior and my race or us living in a "white mans world" has nothing to do with me dropping off a truck. Rude, unprofessional and just over all NASTY!! When I called corporate to complain I was hung up on, speaking to a ria or reba in the port st lucie office. I will never use u haual again nor will anyone in my entire family which is spread out from California to New York to Miami.
Janet WExcellent
David BThanks for a problem free rental.
Alex AEverything was great. Great customer service. Very friendly. Next time I need a u-haul, I know where to go. Thanks.
dawn m