Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people who ran the business where a tremendous help
Lee S
Rating:
5.0
Great location
Yolanda V
Rating:
5.0
Customer did not leave a comment.
Kristy R
Rating:
4.0
Customer did not leave a comment.
Mike E
Rating:
5.0
This will now be my go to for U-Haul’s in Decatur! Love the staff, helpful, patient and kind.
Robert W
Rating:
5.0
Customer did not leave a comment.
Kim J
Rating:
5.0
Customer did not leave a comment.
Jacob M
Rating:
5.0
I used this location many times and there's always equipment available and friendly service I absolutely recommend this location!!
Jose V
Rating:
5.0
Customer did not leave a comment.
Bruce S
Rating:
4.0
The check in on phone due to being closed on Sunday was not easy. I had to call for instructions. The girl I got was very nice and did help me nicely. There has to be a better check-in for older people that do not understand new technology. One last thing the trailer has no tongue support. It took 3 guys to lift trailer off car. I could not pick it up at all without assistance it was real inconvient
The trailer was good with no problems
chris b
Rating:
5.0
Very pleased with my overall experience
JEFF H
Rating:
4.0
Customer did not leave a comment.
Rick W
Rating:
4.0
All good
STEPHEN C
Rating:
4.0
Customer did not leave a comment.
Pam W
Rating:
5.0
Customer did not leave a comment.
Teresa P
Rating:
5.0
Customer did not leave a comment.
Marcus B
Rating:
5.0
the guy as very helpful, even called me back to check to see if i was running late, before he closed...great customer service!
SCOTT M
Rating:
5.0
Customer did not leave a comment.
Dean S
Rating:
5.0
The Gentleman there was great and very helpful. Got me out of there quickly. Thank you Sir.
Jesus F
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
3.0
Customer did not leave a comment.
matthew m
Rating:
3.0
Had computer issues concerning the hitch rating. Once figured out it was a good rental
James C
Rating:
5.0
Darrell at this location is truly a miracle worker!! Excellent customer service and communicator
UIPA A
Rating:
5.0
Customer did not leave a comment.
Edwin C
Rating:
2.0
The truck over heated and it tool 3 hours to get a repairman to get there and just to tell us that someone had over filled the radiator and it should be fine and turning it in was not as easy as it was supposed to. There was no apologize for making us 3 hours behind schedule.
janet m
Rating:
5.0
Thank you Darrell! You’re a professional with perfect customer service!
UIPA A
Rating:
5.0
Customer did not leave a comment.
Joyce F
Rating:
2.0
Trailer lights not working. Trailer in poor condition.
I returned the trailer an hour after receiving without even using it. Still charged though
JULIE P
Rating:
4.0
Customer did not leave a comment.
mark d
Rating:
5.0
These guys are great
robert r
Rating:
5.0
Excellent customer service and vehicle ran great.
Ron A
Rating:
4.0
Customer did not leave a comment.
gary p
Rating:
5.0
Customer did not leave a comment.
Acie R
Rating:
5.0
Very professional yet personable!
Donald B
Rating:
5.0
Everything was great
Glenda H
Rating:
5.0
Customer did not leave a comment.
David W
Rating:
5.0
Customer did not leave a comment.
Wesley B
Rating:
3.0
Customer did not leave a comment.
john c
Rating:
5.0
Great job
Rocky C
Rating:
5.0
Customer service was great!! He was so helpful and polite. Will use this location again
Martha M
Rating:
5.0
Customer did not leave a comment.
Sybil S
Rating:
5.0
Customer did not leave a comment.
scott s
Rating:
5.0
Customer did not leave a comment.
Marcus A
Rating:
5.0
Customer did not leave a comment.
roberto c
Rating:
5.0
This was my second need for a trailer rental. Daryl is the kindest man ever. Treats you with dignity, never a bad experience. Yes, I would definitely suggest this location for a rental. Five star all the way, both times!
Reece A
Rating:
1.0
Vehicle was not ready at the time and vehicle was dusty and dirty inside
Roberto P
Rating:
5.0
Very good experience and good people
Stacy C
Rating:
5.0
Customer did not leave a comment.
Victor M
Rating:
5.0
Everything went really well. I have used this location is the past and will continue to do so.
Larry P
Rating:
5.0
Thank you
jason c
Rating:
5.0
Customer did not leave a comment.
Brenda G
Rating:
1.0
There won’t be a next time!
Jeff E
Rating:
5.0
Customer did not leave a comment.
Renato A
Rating:
4.0
Customer did not leave a comment.
Justin F
Rating:
5.0
Customer did not leave a comment.
PHILLIP T
Rating:
5.0
Customer did not leave a comment.
Lee B
Rating:
4.0
Help review and change on line process of uhaulpickup protocol.. and return protocol.
conrad a
Rating:
5.0
Customer did not leave a comment.
Noe C
Rating:
5.0
Customer did not leave a comment.
Robert E
Rating:
5.0
Darrell at the Decatur location went over and above on helping me decide how to get my things moved to Nebraska. He was very polite and i would recommend his location highly!
Tom R
Rating:
5.0
Customer did not leave a comment.
John O
Rating:
5.0
Great experience
Edgar A
Rating:
5.0
Customer did not leave a comment.
James A
Rating:
5.0
Customer did not leave a comment.
William F
Rating:
5.0
Good and friendly service.
Craig J
Rating:
5.0
Customer did not leave a comment.
Tommy F
Rating:
5.0
Darrel is great at what he does. Helpful and informative!
Ronda S
Rating:
5.0
Customer did not leave a comment.
Joshua K
Rating:
5.0
Very Helpful and courteous staff.
Aaron F
Rating:
5.0
Customer did not leave a comment.
Jose D
Rating:
5.0
Extremely nice and helpful people.
Heath H
Rating:
5.0
Keep up the good work!
VALDO S
Rating:
1.0
Customer did not leave a comment.
David W
Rating:
5.0
All was good
LYLE H
Rating:
5.0
Customer did not leave a comment.
Brandon T
Rating:
5.0
This location was very helpful in trying to problem solve us returning equipment that wasn't confirmed as rented to us. They also helped to make sure the faulty dolly was deemed unsafe to use without repairs.This location was the only positive part of our experience
Ray D
Rating:
5.0
Customer did not leave a comment.
Dennis C
Rating:
5.0
Customer did not leave a comment.
RONDA S
Rating:
5.0
Customer did not leave a comment.
Glenn V
Rating:
5.0
Customer did not leave a comment.
Carli B
Rating:
5.0
Darrell has gone above and beyond to take care of us. We are very grateful for Darrel and his professionalism!
JUdy A
Rating:
4.0
The truck is older and needs serviced. The exhaust fumes leaked into the cab a few times.
