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Robert W
Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We dropped off on a Sunday, when they were closed
michelle mVery poor customer service.
James JKeep on top of your employees to keep doing a great job!
Frederick MThanks for your help!!
Jennifer PGreat service
Thomas HPaul, is very professional and do a lot of business with him. Paul runs his business tight.
Ivan GI drove to Alamosa, why couldn't I drop off in Alamosa instead of having to make a 34 mile round trip?
bob sI was charged for 231 extra miles when I turned the truck in. I was told when I rented a truck that they would give me an extra 231 miles because of difficulty I was having and getting the truck rented.
Mark JNothing
Terrence MI would like my $15 for returning it clean.
VALORIE VThe rental was all good until I started having transmission issues with the truck that was pulling the U-Haul trailer. I was desperate to drop the trailer off at any nearby U-Haul dealer but after many calls to U-Haul I was denied that option and was required to tow it 400 more miles on a transmission that was overheating. I was willing to pay a penalty to be able to drop it off somewhere different than my original planned point, but I was not allowed by U-haul. :(
jason dWe were in a bind and needed to rent unexpectedly that morning. Luckily they had a truck for us (with a dolly!) and it was ready within minutes. Excellent experience.
APRIL KThe after hours drop off procedure was cumbersome and could not be completed. I tried the phone process and it prompted to send an otp which requires getting out of the app to get the otp and then you have to start over. I used my laptop from home and it was also difficult and failed to complete because it didn't like the pictures I took of the trailer to show it was clean. I will avoid any uhaul after hours drop-offs as a result
Brian CThe 5' x 8' trailer was dropped off Saturday, 03 December, 2022, which was two days early, in Hooper, CO, at 11705 St. CO 17. I don't know how there was a " miscommunication", nor do I know why the trailer was not checked in immediately.
GLORIA BHave more sizes available Lower cost (all are at the same rate locally, not this dealer’s fault)
Kerry AThe people at this location are always good to work with.
Tim WWasn't able to find correct city of my destination, which caused an initial drop off location that was very inconvenient. Uhaul customer service/scheduling was able to reschedule my drop off location to the requested location closest to my destination, but only because the unit wasn't on hold for someone else. Glad that was adjusted. If not, it would have been a real inconvenience, especially since I had appointments set day of return.
Carole MNobody was at the drop of place when we return equipment but was able to call and speak with someone about the return process before we brought it back. Everyone was gone home when we return equipment. They were very nice on the phone.
donna cFast, courteous, friendly and helpful. These guys worked like the pickup location, very professional.
Todd GThe customer service representative was rude throughout the transaction, however the guy that attached the car tow was nice, friendly and did a great job.
Sandra SSuper helpful
Juan ANice to deal with a competent Uhaul dealer!
Leila HVery professional. Good customer service
JOANN TAfter I left my $230 sunglasses in the cab of the 15 ft truck I rented. I received a call with in 20 minutes after the return inspection. So I really appreciate staff at Discount Auto Glass.
Jeffrey YCustomer service rep was rude, and didn’t unlock business door until an hour late.
Billy JThe tires on the tow dolly weren't good at all. We drove 500 miles and we are lucky my husband caught them before it popped.
Benjamin BThey were prompt, efficient, professional and personable. Great experience overall.
Kathleen LDon't change pick up and drop odd locations constantly.
Zachary LLower rates! Overly prices
Thomas SWorst experience ever. The 10' truck is only about 6 ft tall. I could barely fit a king mattress in it. The gas tanks get siphoned at this location and the customers wind up paying for it, according to the manager. They over charge for everything and you don't get your difference back for 3-5 business days. Uhaul in Monte Vista is terrible.
Ashley MI was upset that nobody knew how to get my deposit back . I still haven't received it and I did everything as planned.
Dave GQuick. Efficient rental.
JOHN SIt was a good experience. Overall I was very happy with the service and the experience. Thank you DAP is great!!
ROBERT VGreat experience
Johnathan GDropped off after hours.
David HVery helpful staff. I recommend Discount Auto Parts & Glass.
Michael BAlthough the customer service was excellent in person and by phone. The equipment was not in good work shape. We had to call for maintenance in the middle of our trip and the ride to and from was loud, rough and dangerous. All are aware and hopefully the truck will be pulled off the road to be fixed.
CHARLENE WClean the equipment and make sure all of the lights work.
ALAN BThey tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.
JENNIFER JExcellent customer service and overall advice on the experience of renting a trailer.
michael wI was a little late getting the truck and owner was calling me leaving messages that felt very harassing.
SCOTT WTold service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!
Kathy BFirst time with the check-in app. Worked great.
EDWARD CPaul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.
Angelina DMake sure the tires don’t have a nail prior to pickup...
Travis HGreat customer service
Andrea S