Not much room to move around and no parking for equipment returns.
Joan A
Customer Reviews for Discount Mini Storage of Lakeland LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice folks.
Robert DEverything went smoothly.
Michael CThe staff was very accommodating and helpful.
Marvin LOffice was open on time , assistant brought the equipment up while my paperwork was being processed. They had exactly what I asked for and were extremely polite. Best Uhaul experience I have ever had.
William RThe location was actually closed. The manager was on vacation.. There was a communication problem. After about 45 minutes, someone arrived and all went smoothly.
clifford sDidn’t even have a reservation and needed it same day. They got me taken care of and on my way quickly and affordable too. Thank u guys. This is why I always return to the same location even though we have several to use around here
Sheri WThe original drop off company lied and said they were closed for a week when I tried to drop off the trailer. I drive by the place that after and the following day and they were open both times. They clearly didn’t want to deal with the drop off. The second place that the drop off was relocated to was fine. This caused me to drive an extra hour round trip fuel and time I did not have.
Jonathan ELisa was amazing very lucky to have her she’s a keeper very knowledgeable knows her job .the other employee on location super nice answered all my questions.i will be back .
April lEasy pleasant drop off. Smiling helpful person assisted me. No recommendation for improvement there.
kenlon jSuper Great service & clean environment
Jorge VGreat staff!
Terrance SOnce we showed up to location we were told we couldn’t bring our other truck to this location and had to take it somewhere else.
Scott GGreat customer service! Friendly staff, clean equipment
summerlynn pThe entire rental went smoothly. Pickup, drop-off, and the use in between. Everyone was helpful and courteous. The staff was so courteous and helpful. One of the best UHaul experiences I’ve ever had.
Cory CKnowledgeable and friendly staff. Highly recommend this location.
Jason BVey professional although I was transferred to this service which added more miles from my home
Alma Vexcellent. lisa was very helpfull
dave wCan’t think of anyway you can improve.
Ellyn WThe guy who help me rent this was great.
Ramon NThe customer service was phenomenal. They answered all questions precisely and promptly. They showed me how to hook up trailer properly without being asked. Overall my experience with Discount Mini Storage was awesome!!!!!!!
Dale HI dove 60 miles to this location to pickup a truck and specifically an appliance dolly. There was not an appliance dolly available, only a furniture dolly and a standard dolly.I would have rescheduled reservation had I known. My trip was a TOTAL waste of time and money. I still need a truck and an appliance dolly to pick up the appliances, BUT I will not be using U-Haul. This has nothing to do with the Lakeland location(Discount Mini Storage); the gentleman was professional, and as helpful as he could be within the circumstances.He doesn’t work for UHaul. I was notified by UHaul that my pickup location has changed, and they would provide everything I ordered.
John CThe people at this location are very helpful and friendly. They go out of their way to make sure your experience is good..
Ronald EEveryone that we dealt with were wonderful. Very kind and friendly! Lisa, in the office was a delight! Will recommend and if we need them again, will use this location.
Jessica TEverything was perfect. Keep doing what you are doing!
James RFriendly and helpful staff
Ronald EThis location is exceptional their overall knowledge and most importantly their customer service is the best I've ever experienced with U-Haul! It's a shame when non-paying liars like Mrs.Foster take advantage of the U-Haul system and dealers then leaves a negative review. Be interesting to know if she pays her $5000 rental fees! On a rental that she said she needed for just 4hrs then kept it for a month. Unfortunately this seems quite common with the bad people in the world because U-Haul does very little about it outside of changing rules to make things harder on the dealers. GOD is keeping score and Discount Mini Storage can hold their heads high!!!
TYRONE LYou are doing a great job excellent service
Joey MCheck engine light was on
Jeffrey RLisa, the manager of Discount storage is the BEST. She is kind, fast and a great person, she helped me with all the process in the best way. Also Tai, the guy, helped me to hook it up to my truck. Will use their service for sure, I highly recommend this location.
Sergio RGreat Customer services. Was ready fast& ready to go. That’s the place to go for rental.
Angel LMy first time using U-Haul. The staff was superior and answered all my questions. Highly recommend using this location for U-Haul services.
Jennifer Sthere needs to be an obvious drop-off on Sunday
RICHARD PI thought the staff here was amazing! One of the staff hooked up the motorcycle trailer for me without me even asking. Great company!
Jonathan ELisa was a great help. I would rent from them again.
Glen TI don’t know.
Steven DExcellent experience.
Steve VThe rep that checked us out Saturday morning had great customer service skills. She was friendly and very helpful.
Joe PJust making sure someone checks maintenance on trucks
Carlos RThe person there was very friendly and I was out of there in about ten minutes.
Lafaele MNo improvements needed. Lisa & Ty are very professional, courteous and patient people to work with. You have a good team there and do your best to keep these people in your employment.
Jack SMore equipments
Scotty CT was great and told me that could have been a better way to tighten the chain. Thank you
Paula LDrop off instructions were to have the truck dropped off by 8M. When I arrived I did not have the ability to access the facility as no gate code was provided. Again the administrative instructions are extremely lacking and this has nothing to do with the employees at this location. Once they arrived they were very helpful and friendly but again due to lack of information I was inconvenienced and made arrangements for transportation that was delayed. Extreme lack of scheduling and instructions on the part of uhaul reservations. The instructions do NOT match the pickup and drop off locations. I would be highly inclined to use a competitor in the future do to this issue. Also the checking mobile process is not user friendly
JASON Hexellent service fast and friendly. Thanks
Oscar MVery good service
RICHARD ZHighly recommend for any future business.
Jerry KLisa and her assistant were very helpful and friendly. It really makes a company shine when you have employees/contractors who are knowledgeable and willing to assist customers.
ONeal JWhen the lady open the door for me she said I'm sorry it's dirty I should have had it cleaned and then when I returned it they charged me for cleaning. I tried to take it back which they had given me no gate code so I had to go back home with it which put extra miles on it took more gas and an extra day of having it I told them this and they did not care they still charged me and then they said to dispute the charges you have to talk to this guy they gave me a number he would pass me on to somebody else I'd get an answering machines and then get connected to somebody else just going around in circles and nothing.
Chris CSuper friendly and helpful
Cynthia MAmazing! Love this place
Nicklas VDrop box check out
John BEverything is good, thanks
LARRY E