Customer Reviews for Donnie Plunks Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Donnie Plunks Towing
Difficult to find due to location. GPS was confused but calling the location helped me immediately.
The lady handling the rental at the pick up location was by far the best part of this rental. With all of the problems associated with the rental: pickup location changed, truck having to be jumped off, no after hours drop off info, customer service rep hanging up on me... she was one of a couple of people who tried helping.
the staff was very helpful and friendly. they did a good job with sorting things out with our broken trailer
I was at a conference all of the day I picked up the truck and was not able to check my e-mail. Someone called me to confirm that I still wanted the truck, but she did not make it clear that the pick-up location had changed. My son and I went through 20 minutes of anxiety and frantic searching for another truck before I figured out the problem.
Very difficult to find and the address on-line wasn't correct. Even when speaking with the office personnel, she had a hard time telling me how to get there. I heard her talking to at least two other customers that couldn't find the place, either. Directions include "go to the first stoplight" and "when you see the Goodyear sign". Personally, I would rather have been told in tenths of miles how far to go on each street. Especially since this town has very few signs with street names.
Have people there when you have a reservation not an hour 1/2 later!!! I should have picked the truck up at 3:00 didn't get it until 4:30
Rates are being misused, quotes and actual charges are extremely different.