Customer Reviews for Donnie Plunks Towing
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Donnie Plunks Towing
I was at a conference all of the day I picked up the truck and was not able to check my e-mail. Someone called me to confirm that I still wanted the truck, but she did not make it clear that the pick-up location had changed. My son and I went through 20 minutes of anxiety and frantic searching for another truck before I figured out the problem.
Very difficult to find and the address on-line wasn't correct. Even when speaking with the office personnel, she had a hard time telling me how to get there. I heard her talking to at least two other customers that couldn't find the place, either. Directions include "go to the first stoplight" and "when you see the Goodyear sign". Personally, I would rather have been told in tenths of miles how far to go on each street. Especially since this town has very few signs with street names.
Have people there when you have a reservation not an hour 1/2 later!!! I should have picked the truck up at 3:00 didn't get it until 4:30
Rates are being misused, quotes and actual charges are extremely different.
I ask if I can be refunded my money for the extra gas and the worker said they dont do that. Not to mention, turning the u haul in, I waited little bit over 20 minutes for the worker and another customer waited over 3 hours because the schedulle on the uhaul website said this location opens at 8:00am and no one showed up until 10:00am
The employee was very nice. The issue was that the truck was very outdated in maintenance. No A/C, tires were low in air, the dashboard was loose, and the back of the truck was dirty from a prior rental. I suggest in thoroughly inspecting the truck because it represents the company.
I was told to be there at 8:00am and when I got there it was closed. No one arrived to unlock the office until 8:25am. The truck had no AC, the dash bounced so bad that I thought it might fall off, there was a box of some kind hanging that kept hitting me in the foot, the motor wouldn't shift and sounded like it would blow up, the check engine light was on, the ABS light was on, and it was the roughest ride I have ever had.