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Jennifer D
Customer Reviews for Mellouki Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The name of the drop off business wasn’t on the building, there was nowhere to park the truck so I had to park it half way in the street and there was no one there to help. There were no other u hauls there so the only way I truly knew I was at the right location was because there was a key drop box. I hope I never have to pick up or drop off at that location again.
Emily HThe vehicle was reserved at a much closer, more professional and more convenient location. The pick up location was hard to find. No paperwork was prepared. The attendant's idea of assistance was handing me his phone and having me talk to someone else. The vehicle, while clean, was not full of gas. There was no handtruck available at the pickup site.
Jim GThis location was not easy to find, not clean, customer service involved pointing me in the direction of the trailer and having to lift it, connect it and ensure it was operational. Security chains were broken and zip tied together. No one answers the phone. When returning on time no one was there to check me in so the trailer was never marked as returned. The only good part is the rental was inexpensive and didn’t fall off my truck. Location should be closed as it damages the U-Haul brand.
Eric SGreat service. Clean truck, nice ride. Would definitely rent from here again and recommend it to anyone who asks.
Harry B