Customer Reviews for Duallys
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Duallys
The location seemed like something out of a horror movie! When we arrived, the folks roking there looked at us like we were crazy when we said we were here to pick up a U-Haul trailer we'd reserved.No one there knew how to process the reservation we made several days prior. I had the printed confirmation as well as the email and for over an hour we waited not knowing if they were going to be able to give us the trailer. Some lady finally WROTE us a receipt and told us we were good to go. No one inspected the trailer or our hitch, no one helped us hook it up or made sure it was in working order. In fact, they never stepped outside of their raggedy country store! We were stopped on the interstate for having a break light out and no turn signal. I have used U-Haul services for years and based on this experience will be exploring other options in the future. Horrible horrible experience!