Customer Reviews for Duncan Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Duncan Storage
Before Duncan's, we tried a more local outlet, Livingston (Jack's This and That). That one SUCKED royal and should have his Uhauls taken away!! I reserved on Tuesday. Got my confirmation that trailer would be AVAILABLE. When I got there at the scheduled time, NO ONE was there! I called twice, NO ANSWER! Two hours later, "Jack" called to say the trailer had be "stolen" but he was looking for it. TWO hours after that, he called to say there was one available another 20 minutes farther away (He did NOT tell us about Duncan's). He would NOT bring the trailer to Livingston, I would have to go drive to get it. By now, we're 4 hours later than planned. Went back online and found Duncan's ourselves. I am filing for my $50 cuz in my opinion, Jack could have called when he first noticed the trailer missing (Thursday) or brought the farther away trailer to his shop. THIS IS VERY POOR BUSINESS!! Frankly, Duncan's saved you. Because I have a lot of friends moving and I was going to just tell them, go with RYDER!!
A warning that the uhaul is "water resistant" as opposed to "water-proof" would be helpful.
Went out of their way to help move in on Saturday after hours.
Very please with the service. The storage unit wasn`t as big as I imagined but that was my own fault
The woman behind the desk was not very friendly. I also did not care that you have to go through the main office and/or personnel to get to your storage room.
Very good service. The process was very simple, no hassle.
the staff was extemely helpful
very good facility. relatively easy to get to. very clean and the people were nice. easy to pull truck up and unload from it.