Customer Reviews for E Z Move Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of E Z Move Rentals
It's too far off the beaten path for most of the people I know.
The place was to difficult to find. And I am not sure that is the correct address for the facility.
Wow. This was the worst service I ever received. The lady there was more into her dog than to the actual customer. The computer was outdated and kept delaying the process. And When I asked how much longer she replied " We don't take to kindly to your tone here" I felt I was disrespected. Uhaul needs to reconsider who they pick to represent the company.
When renting the truck I needed it for two days and made that clear to them. I asked what happens if I can not make the time in which to return the truck the answer was I would be charged an additional day.
I returned the truck late with a full tank of gas and locked it up in the lot next door to the where the office is located. There was NO box to leave the keys where the trucks where parked but found out the next day that they had one by the office door. Well there is a lot between the office and the lot where the trucks are parked and it has tall Weeds and other vegetation not allowing easy access from the lot especially at night no lighting allowing for a safe clear path to the office. I took the key home expecting to return the next morning to finish the rental which I did. However because I did not leave the key they had a new one made and charged me. I was under the impression that I had the truck until 2:00 PM Saturday since I did not make the 2:00 PM Friday deadline. We worked it out but I must tell you it was not clear that they needed the truck nor did they call me on Friday at 2:00PM when it was clear I was not going to be able to make that time line. Before leaving I had made them aware that I was not sure if I needed the truck for two or three days that's why I had asked what happens if I do not make the 2:00PM Friday deadline and the only answer was I would be charged for another day. I believe that if they needed the truck for another rental they should have called me when I was not there by 2:00 PM letting me know of their needs instead of being up set because the truck was there but no keys. I thought that I had the truck for another day and was not due back until 2:00PM Saturday. Please call me if you would like to discuss this further 630-251-3998 Thank you
Michael and Joe were excellent in assisting me with my rental. Joe replaced both tires on the trailer and adjusted the ball hitch to ensure that everything went smoothly. I would recommend as well as rent from this location again.
I was very disappointed that I had to go to Carol Stream to pick up. I ordered in Naperville on Rte. 59 and was never told I may have to pick up at a different location.
Provide correct estimate for mileage and tell Shelley to lose to her surliness.
VERY EFFICIENT AND HELPFUL
This was the worst moving experience of my life. First of all the location that I reserved my rental was changed by uhaul and I was forced to drive 30 miles out of the way. Then, my truck was not available for the day I reserved and I had to cancel my movers and I was told by the uhaul representatives to call around and see what else I could find. My move was done a day late and I lost my moves because of this. I was never offered any compensation from the manager Carmella, she said she would take care of this the following day, still waiting for that phone call. Uhaul customer service is horrible!!!!!!!!! Find another company to rent from.
Either that location changed its policy or uhaul over all change of policy but I had to pay $1.19/mile to use the truck. The last time I rented a truck from that location I only had to pay for the truck rental and I got unlimited mileage.
Please advertise the truck length as what the full box is and do not include the length of the grandma's attic. It gives the allusion of being a bigger truck. I ended up having to return this truck and scramble to find a bigger one on the day of the move due to this problem.
The 24 ft truck I rented wouldn't start. We spent 20 minutes trying to jump it. The only other truck available was 17ft, which meant I had to make two hour long round trips instead of one. The only discount they would give me for all of the extra time (over an hour to finally get off the lot with a truck, plus the extra driving time) and the extra gas was taking 20 cents off of the per mile price. They also hit me with a charge for cleaning out the truck—it was as clean as when I got it. They did not provide what was promised, wasted my time, and then over-charged me for it.
Get the pricing correct. Say hello to the customer instead of spending the entire time on terms and conditions and how much gas cost if not filled up and 30 bucks if the truck is not clean. What a bunch of crap.
Receptionist at front desk was very pleasant and explain everything clearly in detail about rental. Excellent service
One of the movers was rude, it took them 5 hours to move a 1 bedroom apartment because they were so slow. They smashed the side of my TV, scratched up walls in my living room, and broke a dresser drawer. I can't seem to get a response from the office so basically I am stuck with the cost of these damages. AVOID AT ALL COSTS!
Great drop off location--no hassels
Volume of customers was too much for a single staff member. Office was very hot. Check out process took longer than expected. Staff was helpful but clearly working within limits.
Shelly was great. Real friendly and accommodating
It was difficult to tell where exactly to drop off the truck after hours.
The attendant was excellent, and friendly. Made renting a truck a pleasure not a chore.
Great customer service. Very happy with my experience. We are renting here again.
Truck was not good at all. took few tries to start ignition. windshield was dirty tried to spray washer fluid and wipe it off so we can see out of it only to find out there was no washer fluid at all in the tank. Got charged 60 bucks for cleaning even though the truck was returned clean. the truck was returned late because of all the problems of this truck that we had to endure i believe i should be reimbursed atleast half of the cleaning fee.
When you book on-line, location is not guaranteed. The location I was sent to was 11 miles away which added to the miles we drove the vehicle. Also, I was by myself, so had to pay a taxi to get there where my preferred location was within walking distance. It was very inconvenient. Also, when I asked the lady inputting the information if we could have the 11 miles credited, she said . . . if you had asked a few minutes ago, I could have, but the information has already been inputted. She mentioned that she would call her manager, but we never heard from her. Luckily, we didn't need the 11 miles. We knew we would be very close to the 223.
Check out the trailers, there was grease on the floor of the one I rented.
Service was prompt, courteous and helpful. The equipment I rented was probably the nicest I have rented. Nice job.
I was charged a $5 cleaning charge. I returned the truck cleaner than it was when I rented it. I even know who rented it before me because their paper work was laying in the cab and from scraps in the back. We swept out the back to protect our furniture during the move from the dirt already on the floor. We swept it again prior to return. Trivial but very annoying.
I always utilize Uhaul for my moving needs. This is the first time I have had complaints. The rental location were extremely slow and not great customer service. The vehicle was old, but clean.
Once I received my bill I was charged for a utility cart and pads that were already in there and were not used by us. I also was charged a cleaning fee and we ensured that we swept vehicle out and gas it up as I always do. i called the location to dispute these charges and they cared less to resolve my concern. They instead told me if I felt strongly about the charges to call UHaul's 800 number directly, which I did.
I won't utilize this location again.
Very helpful staff. Went out of their way to meet my needs and time table
I normally don't bother with reviews. However Shelly at EZ Move Rentals in Wheaton, Il was Stellar in working with me through the process! Thank You Shelly!!!
I will use again if needed, and recommend everyone in this area to call Shelly!!!
Dropped off during closed hours so n/a
The truck's alignment needs to be repaired! But besides that great!
Nothing. It was wonderful!
Worked out just right with movers and all I needed.
Informative and very helpful
Train your employees in customer service, and more importantly zero tolerance for lying and threatening customers with fines, additional fees, etc if they exercise their right to keep the rental equipment for the actual time it was rented!! Very stressful move. Would never use again!!
This was the worst experience I have had with renting a U-Haul truck. I dropped the truck off and used the key return box since there was a note on the door saying to do so since the employee was out to lunch, an hour later I called to make sure everything was check in okay an hour later and I was told that I was charged for returning it with less gas than required. I actually returned it with 1/8 of a tank more than required. I then told the employee I would be on my way back there so we could look at the gas together. She said okay, but when I arrived, she and the truck I rented were gone and the business was locked up. Unbelievable and ignorant.
The location and people were nice, but the rates were higher than competitors. The truck transmission was a little slippery.
I chose a location right by my home and then I was forced to pick up the truck 12 miles away which I had to pay $1.19 a mile for an extra 24 miles cause I couldn't get a truck from the 3 first locations I picked! Kinda of a scam!
I can never understand 24 hours rental and you have to return it in 4 hours and I had an online reservation that says they have to pay you $50 if they don't have the right size and time for you. Worst experience ever
I use this location a lot and recommend it...
Wish they had a lower rate for a 4 hour rental...
They were very accommodating to my needs for my move!
I needed the trailer for 2 days and wasn't able to return by closing time so actually needed it 2 extra hours. I returned it after closing when the trailer couldn't be rented but it could have been rented again in the morning when the store opened but I was charged for a full 3rd day which I think is a bit unfair.