Customer Reviews for E Z Move Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of E Z Move Rentals
Jessie was very helpful and friendly...will use again when I need to!!!!??
There were cigarettes in the ashtray and the windows weren't clean. I'm an ex smoker so no big deal but they should try and use some "new car smell". Truck smelled like an ashtray.
The place is dark with no lighting at all. I even missed where to pull in. When I came back the area I parked the truck at first (which is their parking lot) was a no, no. They charge $25 extra if you leave it there so I had to drive the truck to a packed, extremely dark area on the other side then run across a very huge lawn to drop off the keys. (And its not flat surface)
It is located in carol stream not wheaton.
Repeat renter. Always a good experience.
Absolutely terrible experience.
Ordered 48 pads, they told me "the pads were in the truck". To later find out the one 6 pack of pads that come with the truck is all that was in the truck. When I opened that pack there were only 4 wadded up pads in the pack. Then the ramp to the truck was broken and wouldn'd pull out far enough to allow you to pick it up an latch it to the tailgate. This makes moving heavy furniture difficult and a hand cart worthless. I firmly believe the speedometer was off as well as I had to do 15 mph over the speed limit just to maintain speed with traffic. To top everything off, after getting the truck loaded after nightfall we went to leave to take the truck to the new house to find out that none of the dash lights worked. They rented me a truck that was not safe to drive. Never again.
When I first arrived, there was no one in the lobby area and no bell or sign to alert someone I was needing assistance. It would be helpful to have some signage or something in the lobby area.
Good experience, very helpful staff. Equipment parking area is tight and a little hard to maneuver, which is the only reason I did not rate the location as "excellent"
Not leave trailer dirty and tongue in the mud
I was pleased that the truck was the size I requested, the location, though not the one I requested, was near my home. The truck was clean and ready to go on time.
Nothing. Great experience.
The rental truck drove like it was gonna fall apart at any moment. The brakes where horrible the transmission was even worse and the fuel gauge was never accurate. Oh and worst or all the back light for the dashboard was broken so at night I couldn't even tell how fast I was going. It was a horrible experience
Provide an actual U-haul location that has 24' trucks somewhere in the west suburbs.
Thanks for your help on a stressful Moving day
The website offered a 5:00 pm return and when I arrived, I was told that someone rented the truck after me, so I must be back by 3:30 to avoid a $50 late fee. This pressed me for time, but I was able to make it work.
Better pricing for longer distances.
There's nothing bad that I can say about my experience. Everything went smooth.
This issue is not this locations fault, but I didn't get the size truck or the location I did request originally, I had to make 2 full trip across chicago to west chicago when i should have only needed to take one trip with the right sized truck and instead of taking a few hours to move, it took twice as long.
The man who was there working both times I came in to rent a truck, Jesse, was more than helpful. He was friendly, efficient, and explained all the paperwork to me very clearly. I really liked the gas gauge where it showed you how much gas to put in to get back to your starting point depending on how much you had used. I also really liked that I was allowed to park my personal car on site while I had use of the Uhaul (not every rental location will allow you to do this).
I had some serious issues with a couple different movers I found through your Moving Helpers website (which I will NEVER use again) and I liked that Jesse took ownership of the problem, took both company's names/numbers to try to report them to your website and forewarn others from using them and ending up in the same boat. I will definitely consider using this location again the next time I am in need of a uhaul.
The rep was very nice, personable, and accommodating. The check-out and check-in process was quick and painless. I had a great experience. Keep up the excellent work!