Customer Reviews for E Z Move Rentals
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of E Z Move Rentals
Absolutely terrible experience.
Ordered 48 pads, they told me "the pads were in the truck". To later find out the one 6 pack of pads that come with the truck is all that was in the truck. When I opened that pack there were only 4 wadded up pads in the pack. Then the ramp to the truck was broken and wouldn'd pull out far enough to allow you to pick it up an latch it to the tailgate. This makes moving heavy furniture difficult and a hand cart worthless. I firmly believe the speedometer was off as well as I had to do 15 mph over the speed limit just to maintain speed with traffic. To top everything off, after getting the truck loaded after nightfall we went to leave to take the truck to the new house to find out that none of the dash lights worked. They rented me a truck that was not safe to drive. Never again.
When I first arrived, there was no one in the lobby area and no bell or sign to alert someone I was needing assistance. It would be helpful to have some signage or something in the lobby area.
Good experience, very helpful staff. Equipment parking area is tight and a little hard to maneuver, which is the only reason I did not rate the location as "excellent"
Not leave trailer dirty and tongue in the mud
I was pleased that the truck was the size I requested, the location, though not the one I requested, was near my home. The truck was clean and ready to go on time.
Nothing. Great experience.
The rental truck drove like it was gonna fall apart at any moment. The brakes where horrible the transmission was even worse and the fuel gauge was never accurate. Oh and worst or all the back light for the dashboard was broken so at night I couldn't even tell how fast I was going. It was a horrible experience
Provide an actual U-haul location that has 24' trucks somewhere in the west suburbs.
Thanks for your help on a stressful Moving day
The website offered a 5:00 pm return and when I arrived, I was told that someone rented the truck after me, so I must be back by 3:30 to avoid a $50 late fee. This pressed me for time, but I was able to make it work.
Better pricing for longer distances.
There's nothing bad that I can say about my experience. Everything went smooth.
This issue is not this locations fault, but I didn't get the size truck or the location I did request originally, I had to make 2 full trip across chicago to west chicago when i should have only needed to take one trip with the right sized truck and instead of taking a few hours to move, it took twice as long.
The man who was there working both times I came in to rent a truck, Jesse, was more than helpful. He was friendly, efficient, and explained all the paperwork to me very clearly. I really liked the gas gauge where it showed you how much gas to put in to get back to your starting point depending on how much you had used. I also really liked that I was allowed to park my personal car on site while I had use of the Uhaul (not every rental location will allow you to do this).
I had some serious issues with a couple different movers I found through your Moving Helpers website (which I will NEVER use again) and I liked that Jesse took ownership of the problem, took both company's names/numbers to try to report them to your website and forewarn others from using them and ending up in the same boat. I will definitely consider using this location again the next time I am in need of a uhaul.
The rep was very nice, personable, and accommodating. The check-out and check-in process was quick and painless. I had a great experience. Keep up the excellent work!
Do not allow me extension even when they were responsible for changing my drop off date without previous notice.
The representative that helped us was great. He took some extra time with us to help out as our electric connection was somewhat corroded and didn't work right away. He made sure everything was working right. It was also a brand new 6x12 trailer which was great!
Equipment was great!
Location seems busy to staffed by one person, took 3 calls to confirm the order as it was assigned to a location different than the one selected. People were nice and courteous once engaged.
The location was going to charge me for the dolly and the blanks that were in the truck. I was unaware that these items were in the truck. I discovered the items when moving. The location said they would not charge me and gave me the updated invoice. My bank account has the full charge which is unacceptable.
Was running behind and had to have my brother pick up for me. No problems at all, smooth pick-up and drop-off after hours.
None - since I made reservation online and everything was ready to go when I arrived. I returned after business hours and completed contract paperwork and then dropped it along with keys in drop box. Electronic receipt arrived via email next day. Smooth transaction.
The company needs to treat customers better. It is almost impossible to get any resolution to any problems which, seemingly, arise frequently. Not receiving my preferred location. Having to go through 10 or 11 agents to may get an answer. Driving to the assigned U-Haul Pick-up location after online confirmation all to find out my reservation is not there. Golly, U-Haul had the equipment I needed at my preferred location but that location was closing in a few minutes. I was then redirect to a location further away, who was also closing in a few minutes also, but would wait for 15 minutes. I was told many times along the way that I would receive some sort of a guarantee discount after I returned the vehicle but , f course, nobody know what I'm talking about. I should have know better because my previous move using the company, U-Haul, did not have my reservation last time I move two years earlier. Moving is stressful enough without dealing with inept equipment companies when it matters to the customer.
The guy there was nice and very helpful but the trailer itself was dirty. They also did not have the furniture dolly that I requested so I had to go to another uhaul location to get it which was inconvenient.
This was not supposed to be the trailer or location I had originally reserved. This is the second time that I received notice from uhaul hours before pickup that they either did not have the truck/trailer I requested or it was not available within an hour drive. I am very dissatisfied with the reservation guarantee process and will likely go elsewhere for my next move.
List the interior floor dimensions ACCOUNTING FOR THE WHEEL WELLS for customers who need to put items flat on the floor. We were able to reorganize our load so everything fit, but others might need the entire 9' across the floor.
The gas was well below what was marked on the sheet and if we didnt bring it up we wouldve been charged . Going over these things together would've saved me. We called and never received a call back.
Did not have the dollys and did not have the furniture pads ready.
I have rented many trucks in the past with you but my last visit was terrible. I rented a 24' truck from your location on st. charles rd in IL. After getting my paperwork from your salesman he apologized about the smell of fecal matter in the store. He then stated it was because the septic tank overfills when it rains. After getting my keys I walked over to the lot where the truck was parked and noticed the smell became worse! The path to get to the truck lot was holding water and it seemed all the septic tank overflow. I did not want to walk on a busy street in oncoming traffic but by the time I noticed that i was walking in septic tank water it was to late. I got to the truck and started it. The truck was in bad shape. Very old and not cared for well. As I stated to drive all the gauges beside the speedometer turn off. I drove the truck around to the store front and inform the worker of the problem. We get to the bottom of the issue which was when the headlights are turned on none of the gauges work! Again, this is unacceptable. He informed me he would "write it up" and showed me where the roadside assistance number was on my paperwork. As I drove the truck you can tell the transmission was about to give out. The truck kept hard shifting, shaking bad when stopping and not shifting into gears when attempting to drive over 40 MPH. I had to drive the truck under 40mph the entire time i had it because I didn't want to shift. I am VERY unhappy with my rental experience. This type of customer care and quality of product I received was unacceptable.
Great experience, no complaints.
maybe allow the computer to get all the checkin info before arriving, like license and payment .
It was a horrible experience. I reserved a truck at a location in between the place I was moving from and the place I was moving to. A half hour before I was to pick up the truck I received a call informing me the truck was not available at the location and I had to drive 15 miles in the opposite direction of where I was going. I also had to return the truck to this new location costing me a lot of extra money in miles and gas. When I got to the new location they were late opening up and they closed early. I was VERY disappointed was extremely upset.
The truck had garbage inside the cabin. The steering wheel had major issues making driving more difficult. (Obviously if they had checked the vehicle to maintain it, they would have cleaned it out and not let anyone drive it until it was fixed. Not a very safe situation!) Jesse, the man behind the counter who I worked with, said my husband (who was at work at the time) could NOT be a driver even though my husband had already checked in that morning and UHaul had his drivers license copy. He was very difficult to work with. (Plus I don't appreciate seeing the spanker on the wall that has written on it "for grumpy customers". ) I've used UHaul in the past. Not sure if I will in the future. Jesse's argumentative attitude, the spanker, dirty garbage filled cabin, and not a safe vehicle have left a not so good impression on my mind.