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Gail Hill
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Colleen couldn’t have made my rental easier,and complete. She’s a credit to your business. 5Stars
Theresa DyerI lost 2 or more hours in the lots of these uhaul locations. The parking was terrible and the process was a lot of time wasting. Terrible.
JEFFREY BRITLANDI was set back an hour on my move because Uhaul customer service advised me the Android app was having issues with location services. It was definitely an inconvenience
Charles M GreerWayne is a nice guy and was very efficient, professional and helpful.
MARILYN ARBOREasy and easy out great place
Jeff HagerWhen a customer rents a truck using the 24/7 option make sure the customer knows exactly where the truck will be located. I originally did the 24/7 option, got there to pick up my truck and could not find it. I was not aware there are two entrances Never was told there are two entrances by the person taking my order. The manager took care of and he was very pleasant and helpful.
Joyce KoberNothing. Everything went very smooth. Manager was very helpful. Will definitely rent from here again.
Sean RumbaughThere wasn't much parking...very tiny.
Robin RedmondGot the truck and had residue in cup holders. Returned truck same say with any trash/residuals removed. Got charged $25 "cleaning fee". Never responded to email enquiry. Go somewhere else.
Patrick McDevittAll good !!!!!!! Truck ready. Pleasant staff. Highly recommend.
timothy lyonsOffice staff was pleasant and efficient.
Robert StetsDrop off location charged a $25 cleaning fee for the truck. I dropped off the truck entirely clean - no trash, dirt, or refuse in cab or back. I believe this location automatically charges the fee whether it is appropriate or not. I'm very disappointed in U-Haul about this clear money grab.
Robert VastaThe after hours procedure is too long. I would love to prepay prior and do all of the check ins prior. Take a picture of any damage when picking it up and dropping it off. Take a picture of the mileage and gas tank when picking it up and dropping it off.
JOAN ROSSExcellent overall! Thanks again
Sean CovelensAll Good!
Mike UtterbackIt was a little bit hard to check in and out after hours. I think that it would be easier to call before and after hours to give all of the information needed to make it easier. I’m a senior citizen and doing all of this on the internet is hard for me.
JOAN ROSSTook an hour to get our U-Haul via the app. The truck rattled really bad. Probably won’t rent thru U-Haul again.
Michael DevlinThe location was great! The mobile truck share was a bit of a hassle to pick up but we finally got it.
Gary ChovanTruck messy and mechanically bad.
MARK KATZMANNThe windshield was dirty, other than that it was clean.
JOAN ROSSThe van was dirty not cleaned The cup holders , door inside cab and cargo area in a while. Took pictures back had a broken bumper that was not on damage report of bumper.. also took pictures .
Kim GriesemerWonderful representative at this location. Very patient, knowledgeable and strong desire to help me get exactly the right vehicle for my needs. We rent here even though it's further away because of him.
Patricia AfromskyMake sure the inside of the truck is swept before you rent it again we had to sweep it out cause it looked like someone hauled drywall or something in it and it was all over the inside of the truck
Paul LoganThis was the cleanest and most organized uhaul I’ve ever been to. Polite and courteous. I most def will use them again.
Douglas MillIt was easy & organized. We couldn’t get the AC to work & inside the cab had not been wiped down. The representative was very nice & helpful.
Laurie ChiaradiaVery small location with relatively nowhere to park for someone to pick you up. Better signage would help.
James TobinThe truck had no air conditioning. Also, the transmission dropped aggressively into low gear and felt as though it had difficulty getting out of the same. Otherwise, the counter person was great and the transaction at both pick-up and drop-off was fast and efficient.
Gerald PhilippTruck check engine light on entire trip. Was told all of trucks lights are on
John RuggThe first truck I reserved the battery was dead and the 2nd truck the tire tread was completely gone. Very unsafe, I could have been hurt.
rob stevensonFirst of all I was charged 40 for an extra day when I returned it before 3:47 PM. I had the rental for 24 hours. I would really like it to be taken off so I will expect that information tomorrow if I don’t get it I will seek legal action.
Jason NeelyEmployee at service rental desk was very helpful. I will definitely return here if I need to rent a van again. Thank you!
Wade BrashersCheck in was easy and the facility manager was polite, helpful and just all around great!
Gregory KyackThe interior wasn't clean but the truck accommodated our needs
Donna StraubMake sure the Tire pressure gauge is not constantly blinking. Also when you return a truck a day early you should not be charged an extra day
CLAIRE SZAKACS-CICCARONEVery friendly
DAVID FRENCHhave correct vehicle and equipment ready for customer pickup
Dale SlemmerNothing to improve. Perfect UHaul vendor. Wouldn't go anywhere else to rent.
Patricia AfromskyNothing
Joanne ApgarIt is hard to back up and turn around when you’re leaving in your car! Not much room!
Jim WelshSmooth transaction - easy access in and out
DOMINICK BASCIANONothing, you guys are doing a good job.
Julio SantiagoService was quick and easy!
Dorian FigueroaNothing. Very friendly staff. Able to get everything done quickly!
Kristin SullivanThe Uhaul representative was very professional and helpful. The 26-ft truck was newer and nicer than the other ones we rented in the past.
Patricia AfromskyWayne is always helpful, informative and an asset to the u-haul team.
Russell BraceTruck was very dirty, was charged a fee for gas when it didn’t even move. Horrible customer service
Brianna sevilleService was excellent.
Tony CappolaThe truck did run a little rough but over all it was well maintained, clean, and mostly easy to drive. I have used them before and will use them again.
Rachele WilsonIt sucked paying all that money to move my stuff and all of it got damaged due to the truck not being welded right from a previous collision that it rain in the truck and ruined all my boxes. A lot of stuff either got ruined or broken
Natasha BellThe code to get into the facility should be sent to the customer once they have the truck. I returned the truck as soon as I was done with it which was earlier than expected. Luckily the clerk was very nice and looked up the acct and opened the gates.
Jen Logan