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Timothy C.
Customer Reviews for Midgard Naples 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome equipment and costumer service
Sergio C.Great customer service both when I rented over the phone and when I picked it up.
Jay B.John at u haul Niagara Falls NY was awesome and so helpful in all my rental needs. Easy, and incredibly sensitive to my rental needs. John went above what he had to do to exceed my service expectations thank you
William L.Experience was awesome
Paul W.Trailer had a patched roof that leaked, clothing that got wet had to be rewashed, The inside of the trailer had broken flower pots dirt and pea gravel I had to clean up.
JAMES DANIEL G.Scott was great to deal with.
Daniel C.The door got stuck and took us a long time to close. Truck needs repair or at least a warning on how to open and close. Very frustrating to deal with a broken door after a hot day moving.
Dan D.The lady at the counter was friendly and very efficient. She made the beginning and end of our move a positive experience.
Josh E.The truck operated fine but was very dirty, empty coffee cup in the door, dirt on the dash, dirt and debris in the truck, good thing I had mattress bags. The salesmen was nice and online system was easy to use, but they should clean their trucks before they rent them
Kim H.Excelente atención y servicio
ISABEL R.Good service and prompt on their assistance.
VICTOR T S.The second side door of the van did not open making my moving experience a nightmare. The dealer was aware of the issue yet did not let me know. I had to find out on the day of my move. I think there should have been some compensation because of this issue.
Edward K.Very rude at this location.
Rodney N.There was a broken weld on the ramp, but it did not prevent me from loading my equipment.
Evan G.It was all good
William M.Jess was fantastic. Knowledgeable and efficient. She does a great job.
Lisa R.Pickup was fantastic for the truck. Very helpful and organized.
Matt L.Very easy process and online registration really helps cut down on time factor.
James C.Nothing it was easy, well oiled machine operation!!
PAUL R.excellent customers service !!
Silvana H.Excellent experience. One of the tires on the truck needed to be filled, but that is my only comment. Loved how smooth the mobile pickup was.
MATTHEW D.As usual, always great customer service from the folks Midgard.
Diego C.Truck was serviceable, but it was old equipment with over 150,000 miles on the odometer. Could probably use a refresh!
Nicholas A.Overall our experience was good, except for the trailer not being at Bonita where they originally said it would be and we waited for over 30 minutes for the store to open which never did open. Then realized it was clear down in Naples. Still do not understand why they changed it to that location.
Travis K.Everything was great. I really appreciated being able to keep the truck am extra day as well. Thank you
Shauna S.Unit was dirty. Safety chains where excessively long. Other than that it was great.
DAVID H.Very well run. Friendly people to work with.
Larry J.Great customer service and responsive!
Paul O.Quick and excellent service
Slavco M.Nothing Tristan was great!
Michael B.The online order & non communication of this service was non-existent! Wanted the truck @ 8a store opened at 9a… the store personnel was excellent!
Robert S.the online reservation was great and and simple, the truck was ready and pick up was easy.
Robert V.Quick easy friendly service! A breeze! No issues.
Sylvia R.The agent I rented from told me the tank on the van was full and to return it that way. I was not given a copy of the contract at that point. After driving 3 or 4 miles I realized the gage was at 7/8 full and I assumed the gage was inaccurate. I drove the truck a total of 64 miles and filled the tank with 8.85 gallons of gas which seemed like a lot for a van. When I returned it and complained I was told that I should have looked at the contract emailed to me where the gas level was referenced at 15/16 full. I was never told that the contract was emailed and had no email available till after I returned the van. When I complained I was told that that employee wouldn't be around long. No offer was made to credit me for what ever gas I put in in excess of what the van should have used for a 64 mile trip. Not very good customer service where a $12 credit should have been issued based on 13 miles per gallon. For $12 U_HAUL has a very dissatisfied customer. I'm objecting to how this was handled, not the fact that it cost me $12. Philip Zacks
Philip Z.You charged me six dollars for gas incorrectly because I can show you on my credit card that before I returned the truck I put six dollars of gas in & returned it to the original level of a quarter tank. That's not really good business to do to your customers.
Lisa C.Nothing I can think of.
Bob C.We had a hard time finding the pickup location because there were multiple locations with the same name.
Lori K.The experience couldn't be any better. The employee at the counter was knowledgeable, experienced and extremely helpful.
Steve M.Great as always
Jeffrey C.The guys working at Midgard Naples 2 on January 6, 2024 during 1:00 to 5:00 were incredible. They went out in pouring rain and got absolutely drenched just to bring the trucks around for the customers with a smile and without a single complaint. That is what it means to go above and beyond for customers. Those guys deserve a raise, a bonus, or some kind show of appreciation for their hard work during that storm.
GILLES B.What can be done to Improve your store ? Can't think of anything! From the counter to the security gate to pickup and return, fast and simply easy. Highly recommend! Satisfaction Guaranteed!👍👍
donald B.Great service
Esther M.Muy b ien
JOSE U.The problem was I wanted a 24 hour one way rental. We were told because of the holidays. If we could not get the rental back in five hours, then we would be responsible for a three day rental. Felt like we were forced to pay extra money $50 for a one-way drop off. Honestly, I feel like we should be credited back $50. If somebody would like to talk to me I'll be more than happy to 239-404-1040. Thank you, Jason.
jason S.Incredibly helpful. Quick & easy!
David R.Great customer service! I've been renting trucks in this location several times.
Andres C.Lady helping us was very rude, and disrespectful and unaccommodating. We were concerned about the equipment assigned to us since we were traveling over 1400 miles. The vehicle was unable to be locked to our vehicle to help secure it from being stolen. We asked for a different one and were told it couldn't be done. Believe she was the manager of the facility. The back of trailer, 5 x 8, rode very low to the ground.
Michael S.Excellent location. Always have top notch service!
Lorial D.We were supposed to have the trailer back by 10:00 and the store was not open until noon. We had to kill 2 hours and wait for the store to open to drop off the trailer. After we were told on the voice recording for the store when we called that the gates are open all the time.
Glenn B.The truck was awful and felt like it was going to breakdown the whole time. The gears shifted as if the transmission was about to blow at any moment. Also the customer service and teller who helped me before I got in the truck was rude and had an attitude the whole time. She was so incredibly disrespectful and even said “I'm not going to let you take this truck†and I was so taken aback. Even when I brought the truck back at the time they told me to, they continued to be disrespectful and didn't even ask how my trip was. Completely awful experience from start to finish and I will never be returning to that location again.
Ameer A.Good service
Keith K.One of the quickest pick-ups I've had. Drop box was centrally located so drop-off was simple and quick.
john S.One of the side doors on the 9" Cargo Van was inoperable and would not open. This made it very difficult to access the side of the van for loading and unloading. When brought to the attention of Midgard, they responded that they had a work order in for the repair. This did nothing to make my move easier. I feel they should have made an adjustment to my rental fee to compensate me for this inconvenience. They would not.
Thomas U.The business is very organized. The employees were very friendly, and helpful.
Steve B.If there is a change in pick-up locations, notify the client by app and email
GREG U.Nice place !!!
ANDREW E.