Customer Reviews for Ed's Bluff Springs Automotive
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ed's Bluff Springs Automotive
Angela is the most thorough, most informative agent I've met in the over 30 years that I've been dealing with U-Haul. You should send your other agents to learn from her! She's wonderful!
They claim to be open until 7 pm, but the only person there was a mechanic and he was uninformed and disinterested.
Angela provides excellent customer service. She is awesome.
The could toner service was amazing and made our move that much easier. Thanks!
No improvements needed! This is my second time to rent a Uhaul from this facility and both times Angela has gone above and beyond to make a stressful moving experience the best it can be! When an oil light came on while still in Austin, Angel came in on a Sunday morning when they were closed to check out the vehicle and fill with oil. The level of customer service excellence is unmatched in the Austin area!
The one-woman show working the U-HAUL rental service at this location was spectacular. She backed up a 15' foot truck to a hitch better than any man could and had my car on the trailer hooked up faster than you could say boo! She deserves a raise!
Very friendly n understanding. I found 2 more blankets n returned them. Was not charged for them.
Many thanks to Angela...everything went great!
The staff was excellent. Very knowledgeable,and a pleasure to deal with.Everyone should be as lucky to find such a great bunch experts. Thank you. Ed. I promise. I will be back R.P.Rivera
Representative ,Treated me with Dignity and Respect. She was very detailed in giving instructions of operating the truck and also very consider of the customers incase they experience any mechanical failures , who to contact in case of disable vehicle breakdown. I have Rented from many Uhaul locations and never had an experienced like this. I wish other representatives were like her or get enhancement training in CARING for the Customer ,instead of just pushing out the customers.
I did not receive the size truck I requested. I did not receive the pick up location I requested which meant I could not pick the truck up as early as I needed. I was forced to drive through major traffic because I could not pick up at, or near, where I requested.
Angela was very nice & accommodating.
Location was average but the owner was very helpful and met us early to accomodate our needs.
great customer service, did not have the trailer i wanted but had 1 delivered for me. Now that is service. Will recommend them highly and rent there again
Very smooth experience with no issues, Thanks.
The location is out of the way from the Metro Austin area.
Everything was perfect and the lady I delt with was amazing and a great person!
Angella was great. Everything was ready when we got there and she was very helpful. We will use them again.
Angela did an EXCELLENT job and was extremely customer focused.
Nothing to change. I discovered Ed's as my usual U-Haul location didn't have the trailer I needed and Ed's did. Great customer service and care! Thank you!