Had initial issues with mobile app for check in but it all worked out and it was easy to return.
Lindsey S
Customer Reviews for Simple Bid Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful great customer service
James ANothing. Timely. Professional. Friendly. Equipment was ready, clean and worked great.
Daniel APull through parking would be nice. Backing the trailer in was difficult
Annica WThank you for your help!
David SLocal location was good. The person was helpful when I called them. However both the pick up and drop off interaction with the APP were very poor- I think I told someone it was Terrible. I had to call and/or chat both times. The pick-up took 45 minutes because the APP is so bad. The Drop off also took about 20 minutes, again the APP is not good. If you want to call me, I can share details. I am also not a big fan of your pricing -- the actual cost is 3x the advertised price.
Kim CPrices are lil hi. I payed 1,011 for a 849 rental Not location fault its corporates
Colin OThe online pick-up process is unworkable. I could not access keys to the truck using the app. I had to call someone at this location and luckily they were on site. Your app and online pick-up process is very poor and needs some serious work to streamline ease for the user. I was also charged for the safemove coverage when I 100% did not select this when I rented the truck on-line. I would like this $28 charge refurnded.
Jeffrey SAnswer the phone, when someone rents something other than a truck/trailer be sure they receive them. Be nice and helpful
Carson HEverything was great!!
Michelle PThey were incredibly helpful and nice!
Jacob S