Customer Reviews for Erics Rentals
(U-Haul Neighborhood Dealer)

Rating:

3.0

Everything was excellent. Even the clerk was friendly and amazing

Rating:

3.0

Erics Rentals was not on the U-Haul app so we could not "turn in" the truck online. Very frustrating to try over and over.

Rating:

5.0

Friendly helpful and got us out the door in short time. What more can you ask for?

Rating:

1.0

This location was absolute the worst I’ve experienced. I’ve never been disrespected so much in my life I still can’t believe it. From the moment I walked in the worker had a nasty attitude. Told me I would have to wait for his manager to close the account for me and refused to return my deposit. Even calling up to the store I was yelled at and told o was banned from the store

Rating:

3.0

The only problem we had with the truck is it smelled very bad in the back and in the cab

Rating:

5.0

Drop off location was very friendly and nice. I had to call the 800 number because my bill reflected an error. It said it I had "0" extra days at $40, but my bill had an extra day charged. I lady I talked to at the 800 was very nice and said she would reimburse the $40 and UHaul did. Thank you. Randy McNeal

Rating:

3.0

Facility closed when drop off was made to this location.

Rating:

5.0

They are way better at explaining everything in detail. Staff was nice and helpful.

Rating:

2.0

we got there at 2:45 and he never showed up sign on door back at 3 and we wait till 4pm try call and No answer

Rating:

5.0

Eric was extremely helpful and nice'

Rating:

5.0

Great place to deal with. Mike Tucker

Rating:

1.0

The people were rude and reluctantly helpful. I’ll never do business with them again. In fact, I had another long trip scheduled with their equipment, but I canceled it and made different plans because I didn’t feel comfortable doing business with them. I’m a 75 yo woman, moving material in a town where I knew few people. They acted like I was an imposition. Their location is dirty and there is a bucket that catches the rain sitting in the middle of a mostly empty building. Their computer technology is from 20 years ago, so they could not take my Apple card, which was not the one I had used to confirm. While I was retrieving the card I wanted to use, the “gentleman” just went ahead and processed the transaction to the card in file. It wasn’t like they were busy; I was the only person in the building other than the two men sitting down. I’d not driven a box truck in several years, and all they did was hand me the keys. I had to go back into the building to know which truck to use. Then again, to ask another question. When I returned the truck, they said it was “extremely dirty”, and asked if I wanted to clean it or pay a cleaning fee. I took a broom and climbed in the back of the truck. I couldn’t have gotten enough “dirt” off the floor to fill a table spoon. I’m surprised UHaul lets them use their name.

Rating:

3.0

The truck had no radio, no air. Transmission locked up. Emergency brake didn’t work.

Rating:

5.0

I was charged a 25.00 clean up fee, and the truck was already dirty inside. The worker did not inspect the vehicle with me on pickup or return. And I swept the back trailer out on return.

Rating:

2.0

The truck was dirty and had dog hair and food in it. I only moved 40 miles and they tried to make me clean it like I'm feeding a dog on a 40 mile trip. I told the person at the first location and he said it was "all good". That shows me that it was not cleaned at all or sterilized, there's a lot of disease going around and they need to clean the trucks.. also uhaul only gave me 37 miles to make a 43 mile trip, then tried to charge me more money even though I only used the truck for 6 hours out of the 24. The people when I dropped it off hastled me about not paying the extra money and it took up an extra hour of my time that could have been spent helping my wife unpack. The calculation for miles needs to do better with accounting for traveling to and from uhaul to your location as well as from where and to you are moving. Truck drove good, bad service on both ends and not a sanitary choice. Overall very negative experience. I won't be using again.

Rating:

5.0

Very pleased with delivery site, good overall experience.

Rating:

1.0

The older man that works there is rude and abrasive towards customers. He was not helpful at all with my issues instead he was defensive and argumentative. 10/10 will never use his business for anything ever again.

Rating:

2.0

First i went to u haul place in Humboldt Tn. There i did all my paper work and reserved a truck for June 1st at 8:30 am. U haul sent me a email saying u haul would contact me by phone by 6:00 Pm on May 31 to confirm and give me all the information i needed to pick up the truck. No one called!! I started calling u haul at 6:45 on may 31 and listented to your recorded message telling me how important my call was. I stayed on the phone for 30 minutes until someone answered and quickly told me i needed someone else and said she was connecting me directly. Again i had to listen (for 30 more min) to your recording. Finally someone answered and was very rude and told me none of what i had been told was true and that my pick up site which was 7 minutes from my home would open at 10:00 the next morning. I explained i had movers hired to be at my house at 8:30. She said im sorry but your pickup site is not a mobile site and i could not get the truck at 8:00. I explained that the owner at that site was on vacation and would not be there at 10:00 to get me the truck. Then your person said you will need to change pick up sites. Sending me now to a site 30 minutes from my home which now added to my mileage on the truck. She told me to be there at 8:00 and the truck would be ready. Guess what we get there at 7:50 and see a man sitting inside so we try to go in. The door is locked. I tap on door and tell him im there to get truck and he hollers back... truck aint ready we open at 8:30. Once again u haul has no idea what they are doing. At 8:30 i go in to get the truck and he has to do all the paper work again! So i finally get to my house at 9:30 and at least my movers did what they were suppose to do and showed up at 8:30. I had to pay two movers an hour for doing nothing because U haul doesn’t know their job very well! The drop off was excellant. You talk a good game but you have no idea what your doing!! Satisfied?? Not in the least!! And yes i will tell everyone i can!

Rating:

3.0

The younger worker is nice, however the "customer service" from the older man is appalling. Curt, unhelpful and rude.

Rating:

5.0

2 million dollars please!!!

Rating:

1.0

I would love to know why my email and phone number are attached to a person named Amber Pinkley that I’ve NEVER heard of to begin with... I hope she got good service here, but seeing as I have no idea who see is or how my information is tied to her name one can only guess... get your administrative affairs on track people!?

Rating:

3.0

Improve Communication

Rating:

1.0

Location did not open at 8 as advertised. Owner did not know how to use the U Haul system, so I had to wait until his employees came to work at 8:30. They did not offer to walk around truck, help load the appliance dolly I rented, or offer any other supplies. When returning truck to same location, they were rude and acted as if I was bothering them because they had to put down their cell phone and work. I will rent a U Haul truck again if needed, but will definitely not rent from this location again.

Rating:

5.0

The process was nicely streamlined. I checked in, a person verified the mileage and condition of the truck, and we were on our way. Nice! Both employees were not wearing masks. Makes one a bit uncomfortable, but I did have a mask on.

Rating:

1.0

I really like using uhaul but this past experience was horrible when I got my van it was dirty and the van was pretty banged up. When I got in it and started to drive the transmission had a slip in it. The furniture pads I ordered were not in there so I had to drive to Jackson to get them and it took me way out of my way.So over all this was a poor experience for me.

Rating:

5.0

Nice truck , easy pick up location

Rating:

5.0

Fast and great service. 10/10 would recommend.

Rating:

3.0

Overcharged for gas and mileage. Alignment and brakes on truck needed attention. Charged for safe move feature without being asked if wanted it.

Rating:

5.0

Clean the windshield.

Rating:

1.0

I did not authorized anyone to get a Uhaul in my name. It was too easy for them to rent a Uhaul without verification.

Rating:

3.0

Overpaid per mile. I was supposed to pay .69/mile, instead was charged .99/mile. Staff wasn't friendly. Reduced hours, but wasn't notified until I picked up. Had to wait over an hour. Overall, not a good experience.

Rating:

5.0

We changed from our original drop off location to this closer (to our home) location at the last minute and the transaction went very smooth!

Rating:

5.0

Nothing. Excellent service

Rating:

1.0

Dropped truck of with the same amount of gas when we picked up the truck. We were charged extra for gas. The gentleman who check the truck in has no customer service skills at all.

Rating:

5.0

Nothing

Rating:

1.0

Jucky business without any clear parking, uhaul forced me to drop here adding extra miles to my trip that were unnecessary, and the big kick in the pants. Was stuck with some "cleaning fee" in order to milk me for more money. The truck was same condition as when i picked it up. So beware when renting you will be stuck with extra fees and uhaul will not investigate and will not return your messages, you will be screwed out of your money with no ability to refute charges.

Rating:

2.0

When I reserved the truck, I was made to believe the truck was going to be at Northgate Storage location in Jackson, TN. only to find out it was not. Instead, i had to drive another 20 miles or so to another location. Then, the next horrible experience was the verification process which took another 35 minutes or so. Overall, it was a bad experience. Management at Northgate Storage, Jackson, TN tried to assist which we greatly appreciated but there was only so much he could do. RECOMMEND you improve your customer service process as well as your verification procedure.

Rating:

1.0

I was charged a $25 cleaning fee.When i picked this truck up it had not been cleaned because it had just came in.I swept this truck out before returning.This is 2nd time this location has came up with bogus charges.i will never use this service again and will recommend people to steer clear of u haul and erics rentals

Rating:

4.0

Maybe a cleaner desk/ reception area

Rating:

5.0

Staff very helpful and knowledgeable of information needed and about rental procedure.

Rating:

3.0

I was billed $107 but my contract said my charge would be $94

Rating:

3.0

Be more knowledgeable about storage. We had a lot of questions that couldn’t really be answered and as a result we weren’t able to use our month of free storage. Cost us an extra $100. Great service though. Friendly and helpful.

Rating:

3.0

He needs to clean his place up. It's really junked up.

Rating:

1.0

Terrible experience.