Customer Reviews for Ernies Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ernies Auto
Again, UHaul created extra headachs for us. We were double charged and we had to wait for entire weekend to get money credited back. It was so frustrating. However, my Agent Betty, was trying to do the best she could. We had already called for almost a month prior before driving five hours to pick up the UHaul only to turn right around to pack two storage units and get back to Dallas. I have had issues in the past but all the heart ache we went through, finally getting the resolutions, is it worth coming back to UHaul you ask me. I am not sure. I am so exhausted of what we went through I hope never to have to move again.
Cab was dirty and truck needed oil change.
Very nice experience....friendly and very efficient. Will definitely use this location again!
Improve drop off location availability.
We arrived at our new home with a loaded truck at 11 pm. Our Uhaul was paid for until midnight. With lots of help we did get our truck unloaded by 1 am, and went to bed after an exhausting day. By 10 am Saturday morning, Ernie's Auto was calling us wanting the truck back. We were obviously very busy unpacking, but assured the lady we would get the truck back ASAP. At 11 am, she called again, asking for the truck to be returned. We had not had the opportunity to refill the gas tank with the 1/4 tank of fuel we used. She said bring it on anyway, someone else needed our truck. We hurriedly took the truck back (over 12 hours early!) to accommodate this lady. When we got there, we asked that our fuel refill be waved because of the inconvenience she requested of us. She proceeded with a sad tale of woe about her financial situation and insisted we give her money for the fuel. We ended up giving her $22 cash just to get out of there, and get back home to continue the task of settling into our new home. We were given no receipt, but I seriously doubt we actually used as much gas as we paid her for. WE WERE VERY DISASTIFIED WITH THIS EXPERIENCE!!!!!!
I was suppose to get a truck in Northwest Arkansas(Rogers), but Uhaul had overbooked. I had to have my father in-law go pick this truck up in Clarksville. It was not a great experience at all. I highly doubt I would use Uhaul again.