Customer Reviews for Ernies Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Ernies Auto
I've rented U-Haul's 4 times over the last 12 months to move from Russellville, AR to Siloam Springs, AR. Twice I had to pick up the uhaul in Clarksville, AR which is 26 miles away. This is spite of me ordering it to be picked up at West Main mini storage in Russellville AR. This last time there was no vehicle available for 2 hrs past my pick up time. There has been incidents in the past where I had to drive across town to pick up blankets and dolly at other uhaul locations. The first truck I rented had to be jumped to start if left shut off for more than 8 hrs. I always enjoy telling everyone about my uhaul experiences.
I really have had a terrible experience on this move and would like to talk to someone with authority about this experience. I have used Uhaul before and was great but this had to many problems to mention. Please have someone with authority call me. 479-353-1350
She is very friendly and has amazing customer service.
Give correct rental price agreement before pickup
The lights did not work on the trailer and we had to repair the electric cord. We were also overcharged in Clarksville but the Shreveport location was supposed to issue a credit.
Attendant waited on customers ahead of us when we were there first. Attendant took too long to get us processed. Attendant didn't take pride in her job or customers. Also very unclean facility.