Talk to customer about equipment they are renting
Willie S
Customer Reviews for Hurst Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was hoping to see the gentleman as in past visits. Apparently he was ill and unavailable. I hope he is doing better.
George MThe app didn't work for picking up or dropping off the truck. I had to go to the website for those actions. Otherwise, everything else was good.
Greg PSigns to indicate where to go once the truck is parked would help.
JUSTIN GI have rented from uhaul about a dozen times and I always love the experience! I’m good at driving the trucks by now . They are affordable, friendly, clean, and well maintained.
julia mI don't think there's anything that could be done to make it any better. They're the best
Lisa AThe time slot for the reservation offered online was before the pickup location was open. It was also listed as a mobile pickup location but ended up being a manual pickup location. We ended up getting the U-HAUL a full hour after the time we had scheduled.
Brannon HEverything went pretty smooth.
JOHN SArrived with no clear markers as to where to go, and the business name listed on Uhaul was different from the business name on the building, even Google told us that Hurst Design is permanently closed. Arrived after business hours to pickup a truck share 24/7 vehicle, but the pickup was not working. I called Uhaul to be routed to another number, and then put in for a callback that initially stated 30-40 minutes. I called the local business number listed on Uhaul, to be greeted by an incredibly rude guy who stated "I don't even know who you are". His statement was correct, but if someone is to represent a national chain business, I would have expected a bit more respect and understanding, especially after us having to drive 45 minutes out of our way due to our initial reservation being force-moved which added more miles I had to pay an overage for. The business owner was unhelpful, disrespectful, and overall rude.
ADAM BCustomer Service wasn’t good. Charged an additional $100 to help put vehicle on auto transport.
Trenae GFriendly person on the phone, I dropped off after hours and when I called he answered right away and gave me good instructions
Barbara MWe temurned in the truck and towing dolly on Monday and they didn’t put it in as returned until Tuesday and we had to call & complain to get them to do the return & receipt
mark bSuper easy process!
Pauletta SWell I put good on this just so I don’t throw him under the bus. But I did not enjoy my uhaul experience all that much. The guy didn’t do a walk around of the truck and so there was a big ass hole on the side by the exhaust and the place I dropped it off to is saying I did it. But it was there before I got in the truck. And now I don’t know who or how I will get my $100 cash deposit. The place I dropped it off was not what was on my paperwork so I am still out an extra $100 just cause I used cash. I hope these issues get resolved and I know it ain’t the guy who rented the truck to me who is at fault but I am just not happy
NATHAN HNA
Aaron VArrived during business hours but no one was available to help. Only the manager can deal with uhaul returns/rentals. The manager was away at lunch and none of the employees knew if he would/when he would be back. No one would call to verify with the manager either. They are remodeling the business as well.
Joshua L