Customer Reviews for Parcel Post Plano
(U-Haul Neighborhood Dealer)

Rating:

5.0

UHAUL staff was very friendly and excellent, and the van was also excellent

Rating:

3.0

The check engine was on during our entire trip. The key box was difficult to use. We called and were told to jiggle and turn it at the same time. The early check in took us an hour and got us behind schedule. It was not a good experience.

Rating:

3.0

The clerk was late opening the location. The truck itself was not cleaned out and the back smelled like real bad body odor.

Rating:

5.0

Everything went fairly well.

Rating:

5.0

My drop off was smooth and fast.

Rating:

5.0

Super friendly staff!

Rating:

5.0

The air conditioner was blowing hot air until I got over 50 mph

Rating:

5.0

We only needed the truck for less time then paid for. Would have preferred to just be charged for what we used vs having to take it for two days.

Rating:

5.0

The passenger door lock is broken

Rating:

1.0

Becareful gas was not full. I ended up paying for someone else's fuel. Called customer service for half refund but they didn't. Later the store calls and mentions I didn't fill up the fuel I have all pictures including the pump. This place is a joke and uHaul app don't use. It's pointless with misleading information. Save your time and use something else. All the vehicles are damaged and be careful for them to charge you anything else. STAY AWAY FROM POSTEL POST ALMA DR PLANO TX.75025 I filled up gas at Tom thumb at 21:42 . Dropped of the van at 21:50. Total Mileage moved 10 miles Total gas 5.14 Gallons GAS PRICE 16.26$ . UHAUL GIVES 2 MILES PER GALLON . Welcome to america where inflation keeps rising and COPERATE DONT HELP. JUST WANT YOUR $$$

Rating:

5.0

Easiest way to book and pick up a rental!

Rating:

1.0

The problem is your mobile app, It sucks. I was on the phone with your tech help for 35 minutes as we tried to work around one barrier or another. A button wouldn't respond. We couldn't get the password reset, and on and on. All personnel were excellent but the UI/UX was horrible.

Rating:

4.0

Fast and easy

Rating:

3.0

The person was having difficulty processing our reservation and set us up for an "in-town" instead of a "one-way" rental. Also, the cargo area of the truck was not clean. There was broken glass (looked like a light bulb) lots of small items and many push pins. I had to sweep it out to feel comfortable using it.

Rating:

2.0

Took forever to check out the vehicle. Gentlemen may have been in training, but literally took over 30 minutes. Truck was not clean and had to clean it out before putting new furniture in. Alternate store employee was friendly and helpful.

Rating:

1.0

It took waiting 30 minutes on line and still no confirmation code to pick up keys. I then had to call in which took another 25 mins before rep could process and couldn't tell my why system couldn't process. At this point, I was an hour behind schedule on my reservation time. Then I'm getting ready to leave and get a warning that one tire was low on air. Checked readings after getting on road and it was off by 10 lbs. Returning was a hassle too. It wouldn't pick up my location despite following tips. My location feature was on. I just dropped keys in box hoping all was processed correctly since I couldnt return online.

Rating:

2.0

If you charge a cleaning fee please make sure the truck is actually cleaned because someone picks it up it was disgusting whenever we picked it up & we had to pay a cleaning fee

Rating:

4.0

The initial experience with the uhaul share system started very rough to the point where we almost took our business somewhere else for our moving needs. We were passed between 3 locations before we actually could get into a vehicle...over an hour later then we scheduled. A call to the customer care center eventually took care of the problem. Our scheduling manager handled the situation well and salvaged our business. The truck itself was old but got the job done. The lady at the store we did pick up from was very helpful and got us on our way as quickly as she could.

Rating:

3.0

Simplify the online check in

Rating:

2.0

I was charged two times for a dolly. I was charged for furniture pads though the lady at the store informed they didn't have any. The drivers door has a key broke off inside of the lock so you have to unlock from the passenger side and climb through. The passenger side mirror does not hold itself up and points down at the ground. The truck has a very shake (possible suspension issue) when you reach 70 mph. The staff were friendly enough but their system was having serious issues and took a while to complete the pickup. My lowest rated experience of any Uhual I've rented to date.

Rating:

2.0

Terrible can. Broken lock and window. Billing incorrect

Rating:

1.0

the appliance cart and the blanket were not in the truck and I had to wait for an hour get equipped. the management is very poor. the gas was only a quarter filled. absolutely not a good idea. worst Uhaul ever.

Rating:

5.0

Found several cockroaches in the bed of the truck after we had started loading the truck. Not what we wanted.

Rating:

2.0

When we returned our truck rental to this location, it was raining. We were asked to take a picture of the mileage and gas tank so they didn't have to go out in the rain. The photo showed we were returning the truck with the same level of gas we had rented the truck with. The lady at the counter agreed the gas level was correct and asked us to park the truck in the back of the facility, which we did. She said we would receive an email with our final contract. Upon receipt of the final contract, we had been charged for fuel and an additional fee saying we did not return with the proper level of gas. It took me two days to get through to U-Haul customer service in order to get this straight. Thank goodness we still had the photo and sent it to them. While they did refund the incorrect charge, the entire start to finish rental process was awful. We do not recommend U-Haul for truck rental.

Rating:

5.0

Everything perfect! thx

Rating:

5.0

There was a lock on the truck and we could not open back roll up. This worked out ok but I could see that being a problem for someone. We called UHaul and a combination was given. I don't know if this is a common default combo as it seemed or not. But if so I could see this being a problem. I hope it is not common throughout all UHaul locks.

Rating:

1.0

Been on hold now for three hours. Seriously, is this is real life???

Rating:

1.0

There’s an overcharge to me. Gas level was about half( I have a picture) after I drove, I bought gas $10(I have receipt), then it was at the same level( I took picture again) but on the bill I was charged full gas fee, 17 gl, and service fee. Are you cheating people? I want somebody to correct this mistake and let me know!

Rating:

1.0

Mostly I prefer local stores to support their businesses. But this time I did a huge mistake. There were three trucks at the store. I got the worst one. Engine with lots of noises. The paperwork said the tank is 1/4 full. But it wasn't. It was below that level. When I want to bring back the truck, I put two gallons of gas on the truck. I return the truck to the store exactly with the same level of gas. Later I saw the store charged me for fueling gas charge + 6 gallons of gas. Still, I convinced myself that is okay. Let's support the store. But I wanted to call them to mention these points to them. When I called the lady was not polite. She mentioned that the truck was not clean and I put gas on it. 6 gallon? C'mon. I swear to god, it was in the same condition I got it. This is why I am writing these comments. I am not satisfied at all.

Rating:

1.0

The communication was incredibly poor. I was called a number of times after returning the Uhaul asking if I had returned to the same location. After the third call in 7 days I told the representative that they should be able to keep Track of their vehicles.

Rating:

1.0

Terrible experience. Will never return to that location.

Rating:

1.0

Rip offs, I rented the truck for a day and was charged for 2 days and

Rating:

4.0

Easy instructions

Rating:

1.0

Made reservation online. Upon arrival to pick up truck, staff could not figure how to process check out so took 30 min. to set up new walk in reservation. When returning, lady at desk just took keys and said “you are all set, thank you”. I expected email receipt. Got nothing. Get call from UHaul 2 days later, asking when I would be returning truck because staff simply dropped key in drawer, never processing return. Lady from UHaul office stated this is location they have problems with.

Rating:

4.0

The location was difficult to find since there were no signs. The truck was clean, but had a couple of garbage items left. Not a big issue

Rating:

1.0

Hi this is Bryan Hunter - 214 282 6276, bryanhunter99@gmail.com. My contract - 25951409 - charged me for 73.6 miles when in fact I only went 14.2 miles. That is a very significant overcharge. This needs to fixed immediately - thank you.

Rating:

3.0

Too many non uhaul postal customers. Employee helpful and tried to contact uhaul but they, uhaul, didn’t answer. She couldn’t solve issue that, to correct, forced us to spend an hour on phone with uhaul customer service.