Customer Reviews for Everett Secure
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Everett Secure
Very easy to reserve storage area.
The U-Haul was not swept out. The light inside the box truck didn't work. The latch on the roll up cargo door was hard to operate, because it was damaged
The low air pressure tire light was on, even thought there wasn't a problem with the tires.
I didn`t care for their advertising of 50% off on October rentals.Other than that the facility is nice and clean and it was an easy move in.
These charges that were charged on my card where I was unaware of and I don't appreciate getting an additional days worth of charges and then adding additional charges when I had my own insurance is not cool. I do not think that U-haul is a wonderful company at all I think that you guys are awful and that you guys don't know how to communicate with your customers exactly what happens when you have cleaning fees and all sorts of stuff so I don't appreciate it. & I would never ever recommend U-haul and I will never be using U-haul again when I move always budget or some of the moving company because you guys are awful and unprofessional and do not know how to treat your customers right especially after you charge your card 440. And then not to mention when the customer comes and confused about charges on the card you want threatened to call the police on them because they're African American I don't appreciate that. Anyone will come back upset when after seeing that their card was charged $400.
. The lady that was working at this location was very rude and and unprofessional and I would not refer anybody to rent a u-haul from this place ever.
Stacey was the representative that assisted me with the rental she was extremely rude and unprofessional. The morning of my return I called to inform her I may need an extra hour for my rental and she proceeded to yell at me telling me she would contact law enforcement alleging Grand Theft Auto were her exact words. I told her I would contact uhaul customer service which I did and the representative was extremely friendly and helpful readjusting my rental until noon. I will never recommend anyone to do business with this individual retailer. Uhaul has a reputation of friendly and professional service and Stacey does not maintain the integrity uhaul promises.
Becca made the check in process very quick & easy. She was knowledgeable & friendly.
Hire a different manager. From the moment we walked it Stacy let us know we were an annoyance- she is the manager of a STORAGE facility and renting uhaul trucks is beneath her. I think she was annoyed b/c we got there 15-20mins early and she told us to come back in 20mins and she would help us; obviously expecting us to wait outside. Instead we waited in the store while she took a smoke break outside with a friend. WHen it became obvious we weren't leaving she came back in and rented the truck to us very nastily. She told me that there would be an $100 hold on our credit card- but authorized about $230 instead. Our total bill on check out was $120; but we have to wait on the $230 to be released. She was just very petty and passive aggressive. I would recommend not using this location for uhaul rentals- we picked it b/c it was within walking distance of our home but in retrospect I would use a real uhaul location and deal with the hassle of getting a friend to drive my car back home for me(while I drive uhaul). The equipment was in good condition but Stacy refused to document any of the dings & scratches on the truck for me before rental.
not happy I was charged for gas. By your records we went 6 miles and I out over 5 bucks back in. The attendant apparently is claiming that it was under and needed an additional 1.9 gallons of gas. If so this mean your vehicle get about 2 miles per gallon. I did not and will not put gas in to a vehicle when I already put in gas and it was full on the meter. Attendant put it just above 7/8. This is not correct. Not disputing the miles went but seriously not pleased with being charged over 9 bucks when I provided my receipt as well.
The location is close to my residence which is a big part of the convenience.
Send all your customers to THIS uhaul location. The service was literally a million times better than my last experience where in one day I had to visit two separate locations and received the equipment 5 hours late (among other problems). I will be renting from this location exclusively in the future.
Lots of choices and sizes! Neat, clean and secure. East secure access - Long hours a plus. Friendly manager, very secure. Set up was a breeze.
Friendly Service - although an independent associate site - a really terrific facility! Great security systems. Helpful staff!
We found this facility to Be Top Notch and the manager friendly and helpful. Super clean indoor storage late night gated entry!
Canceled due to change in plans
Although it seemed to take forever to finish signing up for a storage unit, the gentleman at the counter was very, very helpful and polite.
Property manager was very helpful. The storage unit was clean and bright and laid out in a way that was extremely helpful.
Location is super clean. Staff is very helpful.
I haven`t used it yet...but I`ve used it before in the past and was satisfied with the 24 hour access usage....which is why I wanted to use it again
VERY DISAPPOINTED SINCE I CANT LEAVE A REVIEW U CAN CALL ME NEVER AGAIN WILL USE UHAUL
It could have gone faster.
The location is very clean and looks safe. Camera`s every where and fully gated. Dee that handled my move in was great... above and beond. Thank you! Only issue was lighting at night.