Customer Reviews for Everett Secure
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Everett Secure
Reservation agent was very helpful, cheerful and knowledgeable. Would rent here again.
Front Desk help was factual and informative. She seemed honest in giving details and very helpful to customers. Thanks for maintaining your vehicle well.
Stacie set me up with the truck and she was friendly and extremely helpful - the truck was gassed, clean and drove well.
This is the second time I have rented a van for hauling lumber, and AGAIN, it was not clean. Last time there was a partially used container of coffee creamer (the refridgeratable kind). This time the back was not swept out with leaves and debris and the front cup holder had a puddle of liquid in the cup holder.
Express checkin did not appear to speedup process at all.
Although it seemed to take forever to finish signing up for a storage unit, the gentleman at the counter was very, very helpful and polite.
My entire experience with this rental was excellent. Thanks to the staff (Stacey) for their excellent customer service.
I ordered the truck online 2 weeks prior to picking it up. I did the express check in the night before. Saturday was the day we moved and when we got to the store there was NO record of me reserving the truck. I don't know what your problem is with your system but it failed me! I will NEVER use Uhaul again!
I was charged over 300 dollars for a 3 hour rental. The staff did not check the truck in until two days later. I was charged an additional 91.06 when I went in to complained and promised a return of the 200 dollars but I received no documentation of the refund. I am now out 300 dollars and waiting for a refund. I am not sure if this is a scam and I am reporting this to my bank as fraudulent charges. I will never rent from u-haul ever again. I am not happy with the staff or the project manager Stacy for taking the additional 91.06 out of my account. I am on fixed income and this amount taken from my account will hurt me financially.
Property manager was very helpful. The storage unit was clean and bright and laid out in a way that was extremely helpful.
Location is super clean. Staff is very helpful.
I haven`t used it yet...but I`ve used it before in the past and was satisfied with the 24 hour access usage....which is why I wanted to use it again
VERY DISAPPOINTED SINCE I CANT LEAVE A REVIEW U CAN CALL ME NEVER AGAIN WILL USE UHAUL
It could have gone faster.
The location is very clean and looks safe. Camera`s every where and fully gated. Dee that handled my move in was great... above and beond. Thank you! Only issue was lighting at night.