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Tywanda L.
Customer Reviews for Executive Climate Control Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was wonderful. Very nice to get a newer van.
Pamelynski W.The app doesn't work. It took 45 minutes to get the equipment. I paid for a utility dolly yet there was not one in the vehicle. Returning it was also a pain in the dick as again the freaking app doesn't work.
Kourtney S.Best location within 100 miles
robby M.Trucks were available and they were more than accommodating. Salute to this location.
KION C.They charge you without telling you what they are charging you for! Then they leave out important details that will cost you more money!!! COMMUNICATION IS HORRIBLE!!
Carlos P.Great service
Danny G.Nothing everything was great and the service I got was great too thanks so very much
Mary N.I have no recommendations. The staff were professional, friendly, & accommodating. The trailer was exactly what I needed and worked perfectly.
James H.They were very patient with us
jacquline J.THE LADYS THAT HELPED ME WERE SO WONDERFUL, they went out of there way to make sure I got the right trailer, and helped with connecting and disconnecting the trailer .THANK U SO MUCH
William O.The truck needed to be maintenanced. It made an extremely loud screetching noise while driving the steering was also not straight (aligned). I was a little afraid that it was not safe to drive
Rakeida B.Need appliance dolly. Great customer service.
Mary C.Nothing. Service was great
Shawn J.Extremely helpful customer service. Only complaint is I was told that I would have a truck with Cruise control and in fact, the truck I rented did not have cruise control.
Steven S.It was All Good and right on time!!!
jerry R.Super friendly very nice genuine people :)
shelora E.Outstanding service and availability...
James R.Very polite and professional
Sharon J.Very nice and respectful told them what and how I received the truck
Scott B.Excellent customer service, very friendly, made my move easy!
Lindsey W.The sale person there was so helpful and kind and really attentive to her customers. I watched her with other customers and she seemed to have a love for people. She deserves recognition for her kindness. Great job👍🙌
carolyn H.No refund was giving got charged to much
corey W.Your trailer needs a jack on it.
Mitchell J.UHAUL Company over charged me and ripped me off! I will be contacting BBB!
keisha H.Nothing everyone was nice and friendly.
michael G.The quality of customer service at the Monroe, LA pick up site was superb. Amy, the office staff worker, went above and beyond to make every necessary accommodation for our needs. I would highly recommend this location, and Amy!!!
evon P.Excellent experience. Will definitely use them again !
ROGER F.Truck need work and it was a little dirty when I got it
Lydia H.This uhaul facility is my go to. The owner is always nice and courtesies. They make the transaction effortless and I tell all my clients and friends this is a A+
Marlo M.Nothing
Lasonya D.You will love them
Shaquita D.Nothing! Great Service
Shenterius Y.Thanks for great customer service
shonta M.Everything was great, Thank you 😊
Ermadeen F.Truck=TM 3012R Head lights= drivers side low beam is weak. Passenger side low beam is ultra bright TPMS censor wasn't synced to the truck front left steer tire Steering wheel is of by 15degrees slanted to the left to steer straight , Truck needs a front end alignment...along with the steering boxes needs to be reset for the steering wheel to be straight when driving .. There is a searbelt warning icon on the left side of the dash.. no cruise control at all... Tow haul mode light stays on the right side of the dash gauges... Truck returned to uhaul at 208pm 9/24/23
paul D.The truck was well worn not any reflection on the dealer but on uhaul. The truck had 120k miles on it but as I have noticed uhaul is keeping trucks way too long. This year I have used uhaul a number of times and found each truck needing replacement or repair. I appreciate uhaul features and understand pushing for profit but seems it would be possible to provide a little better rigs.
Larry M.Just keep doing what you are doing. Been friendly.
Donald D.The staff was curious and knowledgeable of the equipment They took the time to answer all questions and made a wonderful experience
David B.Everything was great! Very friendly staff! Great job ladies keep up the good work!
Rachael F.Never saw anyone.
Jeffrey W.Customer service is great at this location
brenda A.The overall experience was great. The representative was pleasant and knowledgeable.
lindoln P.I am a disabled veteran and I wasn't told I was going to be charged extra fees at drop off , that was very unfortunate and sad
Winzell R.Amy was very professional and accommodating. Our agency appreciates all the help and understanding.
NEDHSA B.Nothing, been using company and same location for years
zaquanya H.Perfect Customer Service
Ulonda H.Ms. Amy is the GREATEST. She was responsive to every question. I will always rent from this U'Haul Vendor
Bernandette M.Can't think of anything. Amy was great ! First truck's
robert R.Everything was perfect and I left my bicycle and forgot it and the lady brought it inside locked it up for me I really appreciate it thank you all
michael F.There was a mix up in info for my storage. The unit that was booked over the phone by someone else was not available for me, but the attendant went above and beyond normal assistance to help me. She cleaned out a bigger room so that I was able to get everything off of the truck and return it in time to avoid further fees. I truly appreciated her dedication !!
Lucinda G. | Overall ExperienceVery happy with them. Friendly as all get out LOL.
Greg S. | Overall ExperienceThe only problem we had was the U hauls we're always in the way when backing up to the door , but the staff was there to make room other than that our experience was great will highly recomend your units.
Raymond J. | Overall ExperienceSuper nice owner
Holly R. | Overall ExperienceIf u remove your things before your due date and don’t inform them even if you call the next day they will charge you that month and will resale the storage you paid for
Shumekia W. | Overall ExperienceNice place to use and it's clean! Plenty of doilies and carts and 24 hr service!
david s. | Overall ExperienceThis is the best storage company ever. The two ladies that work the office were super nice and very polite.
michellene j. | Overall ExperienceI opened 6 boxes of my things I have feces from a rodents. I have throw away everything in those boxes. I will never rent nor will I suggest the inside storage.
Chandra S. | Overall ExperienceGreat service
Privacy R. | First ImpressionsGreat customer service, very helpful and knowledgeable
Privacy R. | First ImpressionsI actually used their non climate controlled Economy self storage . The people here are customer service all- stars!! Amazing customer service at both locations!!!!!!
Privacy R. | First ImpressionsHelpful staff, clean facility.
Privacy R. | First ImpressionsThe owner made sure to guide me into the location being that I was from out of town. An employee even helped me move my items into the storage room. Nice and clean. Highly recommend!
Privacy R. | First Impressions