Customer Reviews for Richmond Geeks LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

There was just one employee in the store and so he was trying to multi-task. Was on the phone the entire time I was in the store. I get it but don't like it.

Rating:

3.0

When I went to pick up the rental truck that I reserved earlier, I found out that my pickup location of the reservation has been changed and I have not been notified. The person at the pick up location helped me get the truck but I went through the entire process again even though I put all my information and uploaded my driver license in your system.

Rating:

3.0

We dropped off before office hours (our choice), so no one was present to help us with the drop-off/check-out process. See my comments for Pick-up section above, as we felt the same way about checking out - very time-consuming, difficult, and confusing.

Rating:

5.0

Only thing I can think of is the lot could use better lighting. But overall not bad.

Rating:

1.0

Make sure the equipment works

Rating:

2.0

The

Rating:

5.0

Keep it up

Rating:

3.0

Not the location we were assigned as I had the email to prove and received no call from UHaul to change the location. We went to the original place and after waiting for calls to UHaul, were redirected to this location. We had difficulty seeing where the business was located, but they were simple enough in dropoff.

Rating:

5.0

Can’t think of anything that needed improvement. Wonderful experience.

Rating:

2.0

When I arrived, I was told the equipment was not going to be available. When I requested my $50 which was promised if the equipment was not available he said he didn’t know anything about that. Eventually he did give me the equipment. There was trash in the cabin.

Rating:

5.0

I ordered a trolley and it was not in the truck.

Rating:

5.0

Awesome service, friendly folks

Rating:

3.0

Not the fault of the rental location but the self check in through the site is glitchy. I wasn't able to submit a photo of the mileage and gas level when I returned the truck. I have one saved on my phone just in case it comes up but I wasn't able to include it with the sales record. Also, be aware that when it says "available for pick-up at 8:00am" you should factor in the 30-40 minutes of navigating the u-haul site for self checkout. This includes taking a selfie of the driver(s), their driver's license(s) and waiting for a customer service rep to approve every photo. A time consuming process that will eat into your rental window. Also, when selecting the option of self checkout at the time of reservation, they don't notify you of the fact that if you self checkout you have to return the truck via the same process or a $20 "processing" fee is charged. I'm not entirely sure of WHY that fee is required since it doesn't change anything a u-haul employee would have to do. They still have to inspect the truck for damage, the mileage and gas levels. It just seems a quick and easy way to tack on an extra $20 (see the second sentence above). Fortunately this location didn't do this but the fact remains that it's possible and no defense could be made by the customer without a lengthy customer service phone call and a lucky dice roll that you receive a sympathetic agent.

Rating:

3.0

I was charged for a dolly I didn’t use for 3 days

Rating:

5.0

Staff can be more friendlier.

Rating:

3.0

Truck was very dirty. I had to sweep it out before loading. Hangers were left in the cab.

Rating:

3.0

Have the trucks closer to the location and all employees should be trained to help customers. Windshield was extremely dirty on the truck.

Rating:

1.0

Not I would not recommmend thiis location, if same person behind counter. He was not very personable and the truck was in A parking lot at least 1/2 mile from counter. He didnot take me to the truck & I had never driven a truck like that. I could not get it started & I didnot turn the truck on. He billed me on line for $200. I have no intention of paying anything. I didnot get the truck started. He was in a hurry to close, another person was in shop with him. Do not bill me. Audrey Pape I worked for Avis Rent A Car 54 years & I do know how these Rental Agents should treat their customers & he wood not be there if I was in charge.

Rating:

3.0

Trucks needs better maintenence. Is not fair to be ask to leave a clean truck when im getting a dirty mess one. And the pictures should be updated so that we dont have to be taking our time to take new pictures and explain all the flaws, dents and scratches of the rental

Rating:

5.0

Great location to drop off, lots of parking, and the gentleman that worked with me at the store to return the truck was incredibly helpful and kind, and made the process very easy,. After a long move that was very appreciated.

Rating:

3.0

The truck was clean but not very well maintained. It was pretty beat up and the brakes need some work.

Rating:

4.0

Customer service a little better

Rating:

1.0

I feel like these people are fraud. I brought the truck back with nothing wrong with it but they later charged me for something I didn’t do.

Rating:

1.0

I returned my uhual as I received it, with proper gas. I even took a picture. I still was charged $15 extra dollars for 3 gallons of gas.

Rating:

1.0

Price was agreed at $61 , after returning the van as agreed, I got a $101 charge. What kind of cheating is that?? Terrible service, I’ll never take uhaul again

Rating:

1.0

I used less than 2 hours and only 27 miles of use. Filled the gas to the same level when I picked up they still charge $16.09 for the gas. The agent didnt have time to check when you return the vehicle and you have to pay the price. Not recommend.

Rating:

5.0

Thank you

Rating:

5.0

I used the mobile pick up/drop off and it was great. I cannot speak much to the location or staff itself, but they provided clear instructions online which were easy to follow.

Rating:

3.0

There was a sign that they'd be back in 30 minutes and it was in midst of our pick up time. They were out for well over an hour, and got to use the Uhaul for less time than we rented it for. There were 2 other uhaul renters that this happened to as well who waited longer and they offered no solution to it, no compensation or anything. Acted like it wasn't a problem to begin with.

Rating:

5.0

I have rented a lot of uhauls and for the most part, I have always had an average experience. Today I had the best experience with uhaul I ever have. The man who helped me (I don't remember his name unfortunately) was extremely patient with me and went above and beyond to make sure I had everything I needed. I will only use this location from now on when using uhaul because the customer service was so amazing!

Rating:

3.0

All self service No attendant just a key drop off box but it was easy just following instructions on line

Rating:

3.0

Check the equipment in and refund my overpayment on mileage(still waiting on that) faster than 5 days.

Rating:

1.0

The keys were not left in the boxes for early pick up and it took me more than 1.5 hour from the actual pick up time finally get them. I had to pay extra for the help I had hired because of wasted time.

Rating:

2.0

Keys provided in pick up box were for wrong truck which was smaller

Rating:

5.0

Keep gas in trucks

Rating:

2.0

They charge me 2 gallon of gas even i fill up before reture of equipment, not honest, will not recommand this place.

Rating:

1.0

I live about 51 mi from the only available rental and was charged for the mileage to and from that location. If the only available rental is 51mi from where i need it, I should’ve not been charged for the mileage, considering the inconvenience it put on me. Was charged over $200 because of mileage

Rating:

1.0

I ordered several sets of furniture pads and a dolly but never received them. Called uhaul and reported the issue. Person said they would remove them so I would not be charged. My furniture is ruined and I received a bill that included charges for furniture pads and the dolly. I will NEVER use uhaul again!

Rating:

1.0

The door wouldn’t close properly air conditioning didn’t work had to take a lot of damage pics customers service poor

Rating:

5.0

Excellent customer service 10 out of 10

Rating:

4.0

There was some discarded items left in the back of the truck from the prior Renee but overall easy to rent and drop off.

Rating:

3.0

I booked for 7am. Couldn’t get truck until 10am then AC didn’t work on a 95 degree day

Rating:

4.0

Friendly customer service. Quick checking us in and getting us going.

Rating:

2.0

Did not have the equipment we reserved, made no move to call around for it so we had to do without.

Rating:

1.0

I had to pay for someone to pick me up when I initially went to drop my uhaul off ($60). I arrived and there was a sign on the door saying closed for maintenance. As a result, I had to used PTO and pay for another person to pick me up the next day. It was a HUGE inconvenience.

Rating:

1.0

I seriously doubt that this company would take any advice from from anyone. Penske did not have any truck available at the time I was moving. Hence, I used U-haul. SHAME ON ME!!! Your company is absolutely terrible!

Rating:

5.0

Friendly, helpful staff.