Great location, smooth services, polite employees, decent rates.
Yue S
Customer Reviews for Kings Wheel Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn’t know what to expect based on some google reviews, but my experience was flawless. Easy process for rental, he had the accessories I needed, the after hours return was simple and the receipt was e-mailed to me the next morning. Great experience.
Mark FThe owner of the Uhaul which I made my first reservation, at 12 Canvarco Rd, was very unfriendly. I guaranteed my reservation with credit card, saying I would pick up at 9, return it at 5pm. When I called to confirm my coming at 10:30, he said he couldn't find my reservation, even with my reservation number. Then I called your Head office for help, not much help. So I called 317 Shepherd, got the truck without issue.
Joseph CThe truck was very dirty . And the owner was rude
Mitra YVan needed oil change didn't trust that it wouldn't break down luckily it worked properly
DIEGO SGood
Andre MTerrific service as usual 😌. I have already recommended someone to them!
Lucy KNo washer fluid in truck when I picked it up
Luther WDon't add CDW when I had previously declined it from the online check-in
Johnathan SThere was a grease on the trunk floor and it stained my carpet. Also the vehicle key location was not on the back of the truck. I had trouble to locate the key and the pickup was delayed. Your app is not working properly for pickup or dropoff. Finally the pickup and dropoff process is very complicated due to poor descriptions on the website.
BEDRETTIN SQuick and easy transaction
Margaret dEverything went well just needed truck for a few hrs , and rates where reasonable for me to afford. Thank you , I will use them again in the near future
Helen WPlease ensure that the location is actually open at the time of the rental. I was given an 830 pickup time at a location that did not open until 9.
Abby LExcellent customer service in this location
Jahangir BBill charged extra 5 miles beyond what odometer showed.
ELDAD MBe cautious of charging someone's credit card more than once.
Katie SLiked the location and the ease of doing transaction. Service was great very close to excellence!
justin aVery pleasant, fast service, convenient location and easy return
Rupen TThe items I reserved and needed for my move (furniture dolly and furniture pads) were not available and I was given no forewarning so I could make other plans. The owner of this U-Haul location gave me an address to another U-Haul location to pick up the items he didn’t have but when I got there, that location was closed. I had to complete my move without these items, which was extremely inconvenient. The utility dolly that was provided was damaged/bent and didn’t work well. When I picked up the truck, it was on empty and had to go fill up immediately. Having no reference for how quickly gas in these trucks burns, I put in much more than I needed at a high cost to me. Had the truck had the 1/4 tank it was supposed to, I could have completed my entire move before needing to fill up and wouldn’t have over-filled the tank. Overall, this was one of the worst U-Haul interaction I’ve ever had.
Justin KThey were very helpful for my las minute booking. I will recommend this place to everyone.
Abdiladif JVery good and clean experience
QIHAN TThe invoice you sent me is not correct. This is not my invoice. I still don't understand why you charged me 21 dollars more?? You have changed this invoice. Your representative did not fill the tank of the car, he handed it over to me and I returned the same amount to them and I drove a total of 6 miles, why did the invoice change??
payam m