Customer Reviews for Exxon Super Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

Because they messed up where I was dropping the truck off and y’all charged me $110 more because I dropped it off where I told her I was dropping it off at I even talk to U-Haul and change the drop off location and y’all still charged me 110 extra dollars

Rating:

4.0

Clean the windshields from bug guts

Rating:

3.0

Door would not open. Cable off line. Had to have help to get it open.

Rating:

1.0

The owner of this location was arguing with an employee about washing their hands too much because it wastewater and cost money. He would not walk outside and show me which trailer I was to get. He did not help me load it and when I checked it back in he did not check it in and I got an email saying that I hadn't returned it. U-Haul does not need his business. I will drive 20 miles further and out of my way when I rent again.

Rating:

3.0

Install tongue jacks on trailers or have someone that can assist hooking up and dropping off!! I had to lift and maneuver a 6x12 enclosed trailer off my truck by myself because no one was available to assist when I dropped off. I was told by an employee that I could ask another customer for help. Tongue jacks are cheap and would have negated all that trouble.

Rating:

5.0

Nothing awesome experience.

Rating:

5.0

Service was great, but there was no mobile/no-contact pickup available.

Rating:

3.0

Y’all charged me for 350 miles and only drove about 68 .I made 2 trips to Springville,AL to Leeds,AL. That’s only 17 miles. I sent the odometer picture in and they said we need more info. $400 is a ripoff!

Rating:

4.0

The truck radio does not work in the truck and other than that it was ok

Rating:

5.0

The only issue we had was not getting a paper receipt for the rental. We are pastors and this was used for transporting church supplies. It hard to get a refund if we don't have a receipt for the records .

Rating:

5.0

There was only one person working at the store. She needed help.

Rating:

2.0

I, first of all, want to comment on the original location that I was scheduled to pick up the rental - A Kut Above Detail Shop - located at 2105 Martin St. S., Pell City. The place was closed. After working through 4 different U-Haul representatives by phone, we managed to get an outside lock box open to see if the keys had been deposited there for pickup. They were not. U-Haul tried unsuccessfully to get in contact with the Owner of the facility. I eventually had to travel 50 minutes to another town to pick up the truck at 115 Legacy Pkwy, Springville, AL. When I arrived, the lady at the counter said the gentleman responsible for rentals was out of town but on the way back. After waiting for an hour, he finally arrived. The U-Haul rep that arranged for the alternate location assured me that all I had to do was walk in the door and get the keys. I had workers on the clock to help me with the move and lost 4 hours due to U-Haul. The unit that I picked up had less than 1/2 tank of fuel and the pull-down cup holders in the dash were broken. The facility did not have the appliance movers that I was promised would be available. The entire experience was pathetic.

Rating:

5.0

Staff was very helpful and pleasant.

Rating:

1.0

I had several issues with this reservation. The day before my reservation, I got a call telling me they didn’t have a truck available (even though I was still able to reserve it on the website) and moved it to where I had to drive an additional 30 minutes out of the way to go get the truck. When I arrived to pick up the truck, even though my reservation was a one-way, I was told I could not have the one-way reservation and that I could either cancel my reservation or drive the truck back the next day and pay the mileage overage. Canceling wasn’t an option because my movers were literally on the way to my place while I was picking up the truck. I don’t think it’s fair or right to expect me to pay the mileage overage when that wasn’t communicated to me until I arrived to pick up the truck, after I had already prepaid for the truck.

Rating:

1.0

This location trucks aren’t being checked or maintained at all, customer service at this location was horrible had to wait an hour to get Uhaul one employee knew how to rent to me and when I went back In To tell what was wrong with it they did nothing to help me I waited for 2 hours on the phone to talk to someone. Finally I just took it home started loading then a roadside assistance boy came and looked at the truck said they would have to take it to work on it and I said no it’s already loaded. Also at pickup location it was supposed to have half tank of fuel and light was on for low fuel and also they didn’t give me any paperwork on the uhaul

Rating:

3.0

Milage was incorrect when I picked up rental. Attempted to check out vehicle through text. It would not let me complete due to milage difference. Went back inside to Exxon and the woman behind the counter said they would fix it when I got back. The milage was over 300 miles difference. There were complications on return. Not happy with this rental this time.

Rating:

2.0

Fill the gas tank to full. Clean the windshield.

Rating:

5.0

Great

Rating:

2.0

Was overcharged on miles. Brought to their attention when I dropped off and told it would be fixed but wasn’t

Rating:

1.0

Return my money back to my bank that someone over charge me I am going to get me a law real soon they will be getting In touch with your company some one clean out my bank I have tryed talking to someone they hung up the phone on me so your company is bad and someone is still trying to get money from me

Rating:

5.0

Friendly staff

Rating:

5.0

Great process and great service! Love the Customer Service female person at Exxon Place store #4641 that helped me through the whole process. Great job!

Rating:

4.0

The air conditioner did not work. Overall appearance of not being maintained.

Rating:

2.0

There was no pigtail to hook up the lights on the tow dolly. We had to wait as long time for the owner to bring us one.

Rating:

1.0

ordered a 10 ft. truck, had to take a 26 ft. truck. Air conditioner did not work. Wanted the truck to be picked up in Odenville, ha d to pick truck up in Springville. This is the second time that I tried to use Uhaul. The first time I cancel due to the truck not even being delivered at the location I ordered at the time I called for. This is the sorriest customer service I have ever had to deal with. I cannot recommend this company to anybody for any reason/

Rating:

1.0

Well ac went out in the truck and the front end of the truck is about to come out of it this was worse truck I have ever rented I’m going to start looking at other options for my next truck I have all was rented from y’all but may have been my last one and had to put gas in the truck it was on empty when I picked it up and the credit that you gave me on gas was not right gas is expensive now

Rating:

3.0

We had ordered 2x blankets and furniture dolly and none was at that location.

Rating:

5.0

The trucks air conditioning DID NOT WORK!! I should receive compensation pay for this. Your customers pay for a fully functioning truck. It’s hot enough in June moving. But to have to get back into the truck sweating and continue to sweat is poor service!

Rating:

4.0

Had a horrible experience. Check in people were the best. Truck broke down, was told it would take 2 hours, it took over 3. Tried to contact the manager or whoever he was and he completely blew me over. I was in a hurry to get something. It should have only took about 2 hours instead took almost 5 hours.

Rating:

5.0

Everything was Satisfying.

Rating:

2.0

when we call uhual they can never get the correct location , we want the one on 115 Legacy, Springville, they try and send us to the mom and pop one on 411 which is out of our way

Rating:

1.0

WORST SERVICE EVER!! MADE RESERVATION - WENT TO PICK UP WITH CONFIRMATION, NO TRUCKS AVAILABLE. THIS IS THE MADISON LOCATION. WAS TOLD TO GOVERNOR'S DRIVE.

Rating:

3.0

There was no one there to do check. Employee had to call have someone do it on phone. Gas level on their end showed 3/4 rank while it was actually 1/4. Had to dispute this with Uhual.

Rating:

5.0

You need to remove Reeds Storage in Springville from your list of drop offs. They haven’t done business with U-Haul in yrs.

Rating:

5.0

Great customer service from the staff. Will definitely be using them again very soon

Rating:

5.0

In and out, no bossyness and I was gone

Rating:

5.0

The people there are so polite. And very helpful.

Rating:

5.0

wish you could rent by the hours we only needed it for about 3 hours

Rating:

5.0

I was charged $10 on final bill for rental of furniture blankets and dolly, I did not ask to rent them nor did I use them. I couldn’t not see my receipt at the time bc it had not emailed to me.

Rating:

4.0

Tire tread close to wear marks, right rear wheel rusted to the point of flaking and needs changed, other 3 wheels looked alot newer. Employees very polite.

Rating:

1.0

Did not even get a receipt. Had to get one printed off by the drop off place. I hooked everything up . She never came out of the store to check anything.

Rating:

2.0

Appt was for 7 and had everything schesuled online. The person at Exxon wasn't trained on the Uhaul system. I did not get out of there until 8:30. Had to do remote check in on the phone. Very disappointed with lack of training. To the clerks credit she did not give up and I did get my rental. It was not her fault she hadnt been trained but got caught in the ceasefire.

Rating:

5.0

Everything went very well

Rating:

1.0

I has called them to reserve the 15' truck. She told me to reserve it through the 800 number so I did. Upon arrival she couldn't locate the reservation even with my phone in her hand with all the information. This went on for 15 minute. She called someone that works there to help her over the phone. I got my phone back and did the check in online thinking this would help her. It didn't. She asked me for all the information plus 4 different phone numbers in order to process an order even after she located my name. She said it didn't matter if you reserved online and did check in she still had to re enter everything. This took 45 minutes. I would never ever use this location again and if this is the way UHAUL does transactions I will not use Uhaul again.

Rating:

3.0

A lot of miscommunications at this location.

Rating:

3.0

The morning clerk was very nice and helpful. No issues with pick up. However, the evening clerk was very rude. I used the U-Haul app on my iPhone to return the truck. Within the app, I answered all questions regarding mileage and fuel level. Within the app, I was also instructed to take pictures of the following: mileage/fuel level, inside the truck, in the storage area of the truck and the parking spot. I also was asked to share my location as proof that I was returning the truck to the correct location at the agreed upon time. After completing all tasks required, the app instructed me to drop my key in the drop box. There is no drop box, so I took the key inside and this is where I met the very unprofessional and rude Exxon employee. I explained that I had finished everything on the app and I just needed to drop off the key. She asked to see the pictures that I took. I tried to explain to her that I took the pictures within the U-Haul app and they were not saved to my phone. She said “well, I need them for our paperwork.” I said “well, I’m sorry I don’t have them. As I said they were taken within the app.” She the huffed and said “Fine, I’ll go look myself”. And stormed out to look at the truck. When she returned, there were other customers waiting. Obviously, she didn’t see me standing there because she was complaining to the other customers about “some lady arguing with her over stupid pictures on her phone”. I spoke up and explained that I was not arguing with her, I was explaining to her that I completed the return via the U-Haul app. I think her problem was that she didn’t want to walk out to the parking lot. Very unprofessional and rude. She could have just asked nicely, and I would have done it for her. Maybe she was just having a bad day. However, she would benefit from some customer service training

Rating:

5.0

The girl that helped me was very professional, even being the only one there and having to handle the other duties of her job.

Rating:

3.0

Truck was full of ants when I picked it up.

Rating:

3.0

The only problem I had was they swapped the truck to a bigger one but everything worked out fine

Rating:

5.0

The truck had a horrible smell in the loading area that we had to air out for hours. We didn't notice it until after we had traveled to our home to load.

Rating:

1.0

Attendant is rude. Took customers before completing our rental process. Wasted our time.

Rating:

5.0

Very satisfying and pleasant experience

Rating:

2.0

No equipment was available at this location (such as dolly or moving blankets), only the trucks.

Rating:

1.0

For starters, next time can be fair with prices, was told a different rate, and was over charged. The rental rate for said truck was only supposed to be $19.99, and was charged $29.99. I want a customer service representative to contact me as soon as possible. I am on a limited income and have rented Uhaul before and have never been treated this way before. I am definitely unsatisfied. My cell number is 205-706-8684.

Rating:

3.0

Diesel engines in trucks for better power and fuel mileage because the gas engines are terrible on power

Rating:

3.0

First don't call me the day before a reservation with a time three hours later than I’ve requested. Second, don't tell me 24 hours before truck pickup that you've moved my location to 60+ miles away and then i had to take a local rent from my city and drive 547 miles. Then i was forced to pay for mileage. Its not easy to change movers with less than 24 hours notice. If you cannot guarantee the time or the truck then stop giving the option to choose it when it’s booked. This policy is awful and has negative consequences for the renter especially if they have scheduled movers for a specific time slot based on what was selected on the uhaul website. I booked that truck two weeks in advance but got no notice for a change. This experience has definitely made me rethink choosing uhaul in the future. The price may be competitive but the service has made me choose differently if I can get a truck as promised somewhere else.

Rating:

5.0

Always very helpful

Rating:

5.0

Service was great. The representative was very professional.

Rating:

3.0

Person at location was unfamiliar with online process. Truck inside was clean but dash was falling down on passenger side. Handle was missing on the roll down window on drivers side. Location itself was very convenient but the overall experience of getting it rented was not as snotty as I thought it should have been.

Rating:

1.0

first ,the truck had no oil in it at all. I informed the attendant about the situation, she ask if would go out and put some oil in it . Which I did ,because I was on a time schedule. the truck had very little power and the oil light stayed on the whole time. this made my trip even more frustrating. I think I should be reimbursed or given my next travel free.Thank you for your consideration.

Rating:

5.0

Great folks a real pleasure dealing with them