Customer Reviews for Faheys Full Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Faheys Full Service
Very polite and respectful
It took 45 minutes to check in. The employee had forgotten the computer sign and and had sub-par typing skills. When I returned the vehicle they had lost my information and they expected me to wait while they re-entered the information. I was told I had 100 in town miles. At checkout I was told I exceeded the 50 mile limit and was charged extra. I will NEVER return again and have told this story to many others on
social media. The manager blamed Uhaul telling me how stressful his job has been. I am a cardiac nurse who often cares for 6-7 patients at a time. I NEVER share my stresses with patients, that would be unprofessional.
Service was fast and friendly. Van was almost new.
We made our reservation for pickup at the Chenango Street store and didn't find out until we got there that the truck was actually at the other location. Our confirmation phone call did not let us know of the change. It worked out ok for us because we had transportation to the other store and we needed to buy boxes, but it could have been a disaster had we just been dropped off at the location.
They went above and beyond. Even when central scheduling screwed everything up, these guys came to help. You will not find a better group.
You can improve you policy of reservations. When a person reserves a vehicle almost 1 month in advance and a vehicle comes into the location they requested, that vehicles SHOULD BE RESERVED and HELD for that person, instead of renting it out to someone who reserved it, a few days before they picked it up. Twice, I wanted to pick up a vehicle that was reserved about 1 month before pick up date and both times I was directed elsewhere, even though my preferred pick up spot was 1/2 mile from where I live and not 5 to 10 miles away. This is unacceptable and is the reason why I WILL NOT use UHAUL...Again! THis kind of service is UNACCEPTABLE
great service, painless return, A++
Thank You Fahey's