Customer Reviews for Flag City Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Charged us for gas after we filled it back up. Would not recommend

Rating:

5.0

Great staff and easy to get in and out of! They were helpful when I was in a pinch.

Rating:

4.0

The only issue is because it was raining I hooked up the trailer myself and then the representative came out to inspect the hook-up and because the safety chains were so long I had to twist and twist them to get them to not drag.

Rating:

3.0

I dropped off after hours, so I didn't interact with the personnel.

Rating:

5.0

Charged us 15 dollars with no explanation or call.

Rating:

5.0

We had a unit at Flag City Mini Storage for 10 months as we moved to the area and we're trying to find a house! Out experience was wonderful! We never had any issues! We definitely would use Flag City Mini Storage again if we are in need of another unit!

Rating:

5.0

I would suggest your regional guys in Toledo Ohio confer with the actual renting location when there's any issues before "reporting shit stolen" to see if things are actually not going good instead of fucking a customer over outta nowhere.

Rating:

1.0

My unit got broken into I called the facility to inform them and figure out the next steps AND I NEVER HEARD BACK FROM THEM

Rating:

5.0

I’m not moving out until December 17 or later.

Rating:

5.0

All trucks rented should be sent out with a full tank of gas so you do not have to guess how much it will take to get the gauge back in the same spot upon return.

Rating:

5.0

the drivers side door seal seemed to have a small gap, as the sound from outside and the wind was very loud while driving. other then that, very clean and very nice.

Rating:

5.0

We were very happy with our experience with flag city mini storage. We will not hesitate to use them again and refer to friends and family. Thank you to the staff !!

Rating:

5.0

Good storage facility. They were able to accomodate me with all of my storage needs from having my ubox shipped direct to storage site to changing the size of storage locker when needed. I have zero complaints with this storage facility.

Rating:

5.0

Great customer service at this location.

Rating:

5.0

Great Service and friendly staff!

Rating:

5.0

Moved here from Florida..called from Florida and secured a unit. Very happy the way I was treated. Secured am apartment so I could put the rest of my stuff there. Thank you for all your help

Rating:

3.0

Cannot answer the survey sorry they were closed.

Rating:

5.0

Both persons who helped us schedule the truck were extremely professional and helpful. Thank you so much.

Rating:

5.0

Very helpful people!

Rating:

5.0

Nice people, would recommend.

Rating:

5.0

This has nothing to do with the pick-up location bit there doesn't appear to be anywhere else to rate the mobile checkout process which was horrible. First I had to submit a scan of my drivers license even though I had already done that when I made the reservation. Then it took well over 30 minutes of me "awaiting approval". I finally started a chat which took 4 minutes to get a response to from "Kimberly" saying "Hello. One moment while I get you approved". 3 minutes later I get the exact same message this time from "Marquita". After finally getting approved I had to spend about 20 minutes walking around the truck checking every scratch and ding for a sticker and then "disputing" with pics and a description any that weren't marked. It would be way more efficient to have the renter just take a few pics of the truck from each angle and submit them. All told it took a little over an hour for me to do a self check out. I'll never voluntarily do that again and may seek another company next time. It has been a while since I've rented but have been loyal to the company of the years.

Rating:

4.0

Passengers side lowbeam light was out

Rating:

5.0

It would be nice to be able to contact the store directly instead of waiting on hold for 15 minutes for the next available associate-three times. aggravating

Rating:

4.0

The only thing I can think of but you could improve on is the gentleman that helped us stated he only uses the computer Like one time a month and he was very slow and confused on what he should do next for his steps my husband and I had to help him out to tell him what was on the screen and what to do

Rating:

5.0

Late night drop-off - no interaction but it was a good experience.

Rating:

5.0

Absolutely nothing! Great place..awesome employees! Best experience....EVER!! Highly recommend to anyone! ??

Rating:

5.0

even tho we forgot to leave the keys to the truck after an exhausting day of packing and moving .. they were very understanding and helpful.. very pleasant people at this location

Rating:

5.0

Great service.

Rating:

4.0

More issue with equipment- trucks need adjustable mirrors- driver side mirror lower mirror was not usable

Rating:

5.0

Front office personnel was friendly and helpful. Easy to work with!

Rating:

5.0

Business opened right on time to pick up our truck. It only took a few minutes to check in and get the key, and the truck was clean. It was very easy to pick up.

Rating:

5.0

Very friendly and professional staff. Trailer was easy to hook up and was well maintained. Would recommend to family and friends

Rating:

5.0

Friendly staff simple process.

Rating:

5.0

Smooth service, no issues or complaints.

Rating:

5.0

very nice customer service

Rating:

4.0

Uhaul sent me to the wrong location. The first place in town had no motorcycle trailers. The second place was ready with a trailer but there was dirt caked into the bottom of the trailer.

Rating:

5.0

Clean out the bed of the trailer. Lots of gravel in the bed. The trailer could have also been washed - it was extremely dirty.

Rating:

5.0

When you make a reservation a week in advance Uhaul should make sure the requested equipment is at the requested location. I received a phone call the day before stating I had to pick it up 50 miles from my requested location.

Rating:

3.0

It was nice and clean

Rating:

5.0

ended up not needing the unit

Rating:

5.0

I checked in to my reservation and everything went quick and smoothly. The front desk woman helped me with my questions and knew the answers to everything. Very well service.

Rating:

5.0

Fast friendly service!

Rating:

4.0

The unit is as clean as to be expected. Easy move in. No issues.

Rating:

5.0

Was very good thank you

Rating:

1.0

My daughter was nearly killed when the trailer separated from her tow vehicle. We had to pay $200 to have the trailer towed from a busy interstate. We have called customer service three times and been told to expect a call from a customer service rep from Ohio that never calls.

Rating:

3.0

Was a nice clean facility with a nice workers

Rating:

4.0

Everything went smoothly.

Rating:

5.0

Very friendly service

Rating:

5.0

Excellent customer service!

Rating:

5.0

Make sure there is the required 1/4 tank of gas in the truck.

Rating:

5.0

Unit was clean and easily accessible

Rating:

5.0

I got moved into my unit with no problem. The new units have plenty of space to maneuver your vehicle. With no electric there still was plenty of light. Staff is very nice and helpful.Thank you

Rating:

4.0

Put closing time with address location.

Rating:

5.0

The facility was just what we needed. We appreciated the wide driving areas between the buildings and the fact that they were paved.

Rating:

3.0

Glad l had GPS on my phone or I'd still be looking for the place

Rating:

5.0

Complete process was very smooth

Rating:

5.0

Very friendly staff, storage place was clean, no problems at all.

Rating:

4.0

Tongue of the trailer was bent & trailer pulled slightly to one side

Rating:

5.0

This was by far the best storage facility that I have the pleasure of using. Keep up the good work.

Rating:

2.0

It was stated to be 10x8x5. The 10’ was in height, 8’in length and 5’ width. There were two pools of water on the floor. We were going to store books and clothes. We left and did not rent.

Rating:

5.0

Easy location and access,customer service is very good

Rating:

3.0

The website was not very user friendly. I tried to figure out how to cancel the reservation & could not.

Rating:

5.0

She doing great help me out good price next time I will use rent trial uhaul

Rating:

5.0

Employee was very pleasant and helpful

Rating:

5.0

I ended up not needing it thank you

Rating:

5.0

Well organized and clear instructions for after hours drop off.

Rating:

3.0

My rental contract required that I leave the gas tank at 5/8 full. As I pumped the gas, the gas gauge stuck at 1/4 full, then jumped to 1/2 full, then it jumped to full. That "sticking" of the gauge cost me at least $20-$25 that I should not have paid. I called and asked for a credit or refund of this amount and was told I would receive a call back. I never was called back.

Rating:

5.0

Staff was very friendly and helpfull. The truck was spotless and very well maintained. Thanks Scott Berndt

Rating:

5.0

My experience with Uhaul and this location was great. The customer service I received was First Class!! That is saying something because customer service today is almost non existing!

Rating:

4.0

Put a tongue jack on this unit (6 x 12') a single person of good lifting capabilities struggles to get it off the hitch. I'll spend 3 times as much in getting my back fixed

Rating:

2.0

Make sure you check in online, the guy there wasn't computer savvy and had to call someone to walk him through the process which took about 25 minutes and the hitch was so rusted I couldn't tighten it onto my ball and it came off while driving, luckily no damage as the chains helped!

Rating:

5.0

Returned the truck at this location. Everything was quick and smooth!

Rating:

5.0

Very helpful and easy set up!

Rating:

4.0

Representative at counter on a Saturday morning was friendly, but unsure about the process for checking out a rental trailer that I had reserved. He was phoned assistance and worked through it over a 20 minute timeframe. Otherwise, the experience was great!

Rating:

4.0

The truck was exceptionally clean, both inside and out.

Rating:

4.0

Overall I found my experience with Flag City Mini Storage very pleasent. There was concern when I arrived that a unit wasn`t available but Erin helped me and got me into my unit quickly and easily.

Rating:

5.0

Dropped off on a holiday and business was closed but the instructions were clear and just put keys in the box!!

Rating:

3.0

Storage reservation was cancelled via call to UHAUL customer service with follow-up call. However, we have used this location before and found it to have excellent facilities and service. Thank you.