Customer Reviews for Food Stop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Food Stop
1. the pickup location was a gas station and the attendant was the only one working so it took about 10min to get the contract and keys to the truck due to interruptions from the gas pumps
2. the truck had less than ¼ tank of fuel. The gage said it was less than 40 miles to empty. Apparently this is a common occurrence with uhaul. It’s wrong for multiple reason a) when you are renting a truck and moving, time is limited/precious and you don’t want to waste time fueling a rented truck before you have used it b) how do you return a vehicle with the same amount of fuel when you don’t really know how much fuel is in it to begin with, gas pumps don’t shut off at ¼ full. Honestly, this seems to be a shady business practice. One that I have seen with other rental companies which forces the consumer to over fuel the vehicle before returning it thus giving the rental company free fuel.
3. we went back in and brought the station attendant out to the vehicle to verify the fuel amount and he said he would adjust the contract to reflect the amount of fuel that was in the truck
This location did not have a hitch or the adapter for the lights. Also, when I left to go buy a hitch, the worker did not check to see if I needed the light adapter which resulted in an additional trip to the store.
Service was excellent, to improve, maybe have more electrical connections or trailor plugs available.
Work harder at getting the customer a truck at their preferred location. Do not just default to a different location.
This location was perfect for all our needs. The clerk was efficient, pleasant and through. There were computer issues (the computer would not accept my phone number, which I have had for over 30 years) but he was patient, kept us from getting impatient and everything worked out fine.
Computer system didn't work so it took an hour + to pick up the truck while they worked with tech support. They were on a first name basis as this is a regular issue, so they tell me. Wiper washer didn't work so they gave me a gallon of fluid - I guess to throw at the window?, truck was very dirty - someone had a dog in the cab - it was covered in fur and stunk like wet dog (and worse) for 3 days. I had to clean and maintain the truck just to use it. Do not use this location
the trailer I rented broke, the door feel off completely, Had to leave it for uhaul to pick up at camping location. Had to give away hundreds of $ of camping equipment and supplies and uhaul still charged my credit before discussing charges with me.
I waited for over a half hour for the keys to be given to me even though I had checked in online. The man who was helping me continuously took gas station customers after beginning to help me. He could not figure out how to finish my transaction and had to call someone else to come in to their shift early. I then had to wait for him to arrive and he figured it out within 2 minutes. I was very frustrated through this whole process as I had a time to be somewhere.
Train these people on how to check in and check out!!!!!!!!!!!! Some dumb ass at Uhaul sent me to this Food Stop for a car dolley. They tried to rent me a truck when I had a reservation for a car dolley AND I TOLD HIM WHAT I WAS DOING, WTF!!!! No hitches available or light adapters. After 2 hours I finally got on the road. When I returned I had to leave before they finished checking me in because I was worried I may miss Christmas with my kids if I waited for them to figure it out. Hopefully I will not have to be calling tomorrow to take off an additional charge for another day rental?????? Next time I will NOT listen to a Uhaul rep and make my own reservations HOPEFULLY not Uhaul. Holy cow, this was a terrible experience today. OH GOOD LORD, Almost left this out..... The right tail light was out, no worries, just stop at your local auto shop and spend $20.00 plus to fix the tail light adapter. Sheesh, it would have been less money to call AAA!!!! Thank You Uhaul for the great experience today! The only good thing today was I had my 14 year old with me. WHY YOU ASK IS THAT GOOD???? Because EDUCATION is the most important thing right now for him, hopefully this left an impact on him!!!! DUMB people are not fun to deal with!! Good Luck, no stock purchasing with Uhaul in my future, I can promise that.
Its a new program for this location. I think the process will be faster as the number of rentals increase. Both clerks were very friendly