Customer Reviews for Food Stop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Food Stop
The person who normally runs the UHAUL rentals, did not show up. So all my paperwork had to be reentered, and I was not given enough miles to make my trip.
I called the location at 830 Wadsworth Blvd., Lakewood, CO. They did not have a rental for me so the agent reserved one at the 1901 Wadsworth location. The agent told me that the price for the 20' truck would be $29.95, she proceeded to tell me the price three additional times. I was very disappointed to find out the price was actually $39.95 when I picked up the vehicle. I would appreciate a call from a manager to discuss.
The location clearly was not familiar with renting trucks. The pick-up took over twenty minutes and the clerk didn't check the truck before we left to record any pre-existing damage. Additionally he didn't record the truck's mileage. We requested and paid for a furniture dolly and it was not in the truck. The clerks at the "Food Stop" still charged us for it, and when I mentioned it, he rudely responded that we'd gotten a mattress cover and so he'd just trade for it. ( The clerk that we picked the truck up from forgot to ring it up, and told us not to worry about it.) There was a price difference between the two and I pointed that out, and he told me he'd just give me cash from the register.
I was not at all pleased with our experience. Moving is stressful anyway, and we didn't need this poor experience on top of moving. Next time, I'll go a few extra miles in order to patronize an actual Uhaul establishment, where I've previously had outstanding experiences.
1. the pickup location was a gas station and the attendant was the only one working so it took about 10min to get the contract and keys to the truck due to interruptions from the gas pumps
2. the truck had less than ¼ tank of fuel. The gage said it was less than 40 miles to empty. Apparently this is a common occurrence with uhaul. It’s wrong for multiple reason a) when you are renting a truck and moving, time is limited/precious and you don’t want to waste time fueling a rented truck before you have used it b) how do you return a vehicle with the same amount of fuel when you don’t really know how much fuel is in it to begin with, gas pumps don’t shut off at ¼ full. Honestly, this seems to be a shady business practice. One that I have seen with other rental companies which forces the consumer to over fuel the vehicle before returning it thus giving the rental company free fuel.
3. we went back in and brought the station attendant out to the vehicle to verify the fuel amount and he said he would adjust the contract to reflect the amount of fuel that was in the truck
This location did not have a hitch or the adapter for the lights. Also, when I left to go buy a hitch, the worker did not check to see if I needed the light adapter which resulted in an additional trip to the store.
Service was excellent, to improve, maybe have more electrical connections or trailor plugs available.
Work harder at getting the customer a truck at their preferred location. Do not just default to a different location.
This location was perfect for all our needs. The clerk was efficient, pleasant and through. There were computer issues (the computer would not accept my phone number, which I have had for over 30 years) but he was patient, kept us from getting impatient and everything worked out fine.
Computer system didn't work so it took an hour + to pick up the truck while they worked with tech support. They were on a first name basis as this is a regular issue, so they tell me. Wiper washer didn't work so they gave me a gallon of fluid - I guess to throw at the window?, truck was very dirty - someone had a dog in the cab - it was covered in fur and stunk like wet dog (and worse) for 3 days. I had to clean and maintain the truck just to use it. Do not use this location