Customer Reviews for Food Stop
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Food Stop
Had to wait 30 minutes while people bought cigarettes, etc.
Truck windshield was frozen with ice.
First of all you can make sure that everything on the truck works whenever the customer takes the truck. And what I mean by everything is windshield wipers, windshield fluid,breaks. This is the worst experience I've ever had secondly it took me two hours just to get the truck rented when I had a reservation already made payment was a pain in the but my overall experience was just terrible.
The person who normally runs the UHAUL rentals, did not show up. So all my paperwork had to be reentered, and I was not given enough miles to make my trip.
I called the location at 830 Wadsworth Blvd., Lakewood, CO. They did not have a rental for me so the agent reserved one at the 1901 Wadsworth location. The agent told me that the price for the 20' truck would be $29.95, she proceeded to tell me the price three additional times. I was very disappointed to find out the price was actually $39.95 when I picked up the vehicle. I would appreciate a call from a manager to discuss.
The location clearly was not familiar with renting trucks. The pick-up took over twenty minutes and the clerk didn't check the truck before we left to record any pre-existing damage. Additionally he didn't record the truck's mileage. We requested and paid for a furniture dolly and it was not in the truck. The clerks at the "Food Stop" still charged us for it, and when I mentioned it, he rudely responded that we'd gotten a mattress cover and so he'd just trade for it. ( The clerk that we picked the truck up from forgot to ring it up, and told us not to worry about it.) There was a price difference between the two and I pointed that out, and he told me he'd just give me cash from the register.
I was not at all pleased with our experience. Moving is stressful anyway, and we didn't need this poor experience on top of moving. Next time, I'll go a few extra miles in order to patronize an actual Uhaul establishment, where I've previously had outstanding experiences.