She was very friendly.. easy transaction.
David F
Customer Reviews for Forest Lake Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and friendly. Thanks
Frank JTim was very friendly and easy to work with. He helped me navigate a longer than usual truck rental. He made it very easy and helped adjust my contract when I was able to return the truck earlier. Highly recommend this location!
Jay GEntire process using my phone for check in went very smooth and trouble free, as it was an after hours weekend rental. The site manager (Tim) was kind enough & gave me his cell # in case of trouble. It came in handy when I had a bit of trouble getting the lock off the truck. We will definitely use this site's services again in the future if needed!
Paul FMuch better service compared the Ruddy’s rental that is down the road Quick, easy, kind. Perfect
Jacob KNot a thing, Tim was very friendly and helpful and made you feel at ease. Well Done.
Randall SThe person that rented the uhaul was very helpful in determining the pricing and calling people to resolve issues. However, I was disappointed with the corporate staff who called to inform that the return was late. She was not understanding and didn't even try to listen to my point of view. Even though the truck wasn't late, it wasn't updated by the people it office.
David IFriendly and helpful. Thank you for making it so easy.
Michelle PThe truck was parked in a spot where it was not salted and the truck could not gain traction. We almost couldn't leave the location. It took a lot of pushing and hard steering to finally get it to move. However once out the experience was just fine.
Kristen HGentleman that helped me unload was super friendly and helpful
Keith ATim went above and beyond to ensure our trailer was there for our 10:30am pick up time. He was super accommodating and helpful.
Danny HYOU CAN CHARGE WHAT YOU QUOTE, AND NOT MORE. I WAS CHARGED $1.29 PER MILE AND WAS QUOTED .69 PER MILE, AND I WAS QUOTED $10 FOR SAFE MOVE AND WAS CHARGED $14.. I THINK IT'S RIDICULOUS THAT I WAS CHARGED A FEE PER MILE AND ALSO HAD TO PUT GAS INTO THE TRUCK. A TOTAL RIP OFF.
PATRICE GTim was very helpful.
leonard aHe was very helpful and professional
Vincent OStaff that I interacted with was friendly and helpful. They kept me informed and returned calls promptly. I'd say well above average. Truck was in good shape, however there was a significant problem...the left front tire was nearly flat. Since this was an "online" pickup before site hours there was no one to talk to and no way to get it corrected. I called to see if this had been noticed and, apparently, this site does not verify truck maintenance or, in this case, safety. I had to drive to another location where they took care of the tire for me. That means I had to drive about 30 miles on a front tire that had just under 40lbs of pressure in it versus the 110lbs required. That's not just low. That's flat.
Jason MGood people… very friendly and helpful.
Jim aMy authorization for online check-in was not completed by U-Haul prior to my arriving. I had to call a representative to finalize my ability to start the check-in.
Keller LI had poor cell reception where I picked up the truck. The app doesn’t work without a good connection. I was not informed that I would have to provide additional contacts, a passport or lease agreement ahead of pickup. Then they call your additional contacts to authorize your pickup. If you haven’t informed people ahead of time of the call and have them answer, uhaul won’t give you authorization. Before getting authorization, I had to wait 8 mins to be connected with an agent, then over all the authorization process alone took 20 mins. The rest of the pickup was pretty easy if you follow the steps. With my experience and poor cell reception in the area, the mobile pickup process took almost an hour.
Callista MAgain friendly, helpful and ease of drop off. Highly recommended!
Jim BThe customer service reps I needed to speak to were friendly and knowledgeable. The online pick up and drop off went smoothly. The instructions were well written. I have used Uhaul quite a bit in the past 3 years and I would not shop around. I’ve received excellent service. Thank you.
Kimberly AExcellent customer service
Tim SVery friendly staff! Would be nice if more trailers where available in the southern metro area, however.
Brett HThis is a mini storage facility that offers U-Haul rentals as a side business. I dropped my trailer off after regular business hours and there was no location marked to indicate where to park it. That would be a nice improvement.
Thomas VMobile pickup was difficult because I usually don't allow websites to have access to my location data on my phone. I was not allowed to proceed until I figured out how to change that setting on my phone which took a while. I would prefer the option to choose from a map view which location I am at.
Thomas TScheduling was hard but pick up was easy.
Jason DThe truck was clean but smelled of cigarette smoke. Drive 3 hours in the rain with the windows up. My son had a hard time breathing after a while and we both got really bad headaches. The online reservation and online pick up was very smooth and easy to use.
Jay JLet them be able to drop off the trailer at a different location I asked if I could leave it in Pine City and they told me know it would cost me way too much to do that and that was me calling the U-Haul number very disappointing I had to drive back down to Forest Lake to bring it back
Carrie MEasy transaction and superb customer service.
Tim SPut a trailer jack/wheel on the trailer. It's almost too heavy to lift on to the ball for one person. Thanks.
Terrance DI requested and paid for a dolly and there wasn’t one in the truck.
Deidre HAble to pick up my trailer in the shortest amount of time that I have ever rented a piece of equipment. Your online process to speed up the rental process is excellent and easy to follow. great experience with people at Forest Lake mini Storeage.
Jerome BThe gentleman helping me out did fantastic! Made sure my rental was charged accordingly.
Matt BI ordered a dolly and there wasnt one in there for me... made my moving really difficult. You guys still charged me for the dolly too. I want my money back for that dolly :(
David LThe staff was incredibly friendly and I would definitely recommend their services to my friends and family.
Tom DWe went to a total of 3 different. Location due to the first two places forgetting to leave the keys in the lock box. We drove further and further out. It was ridiculous and so frustrating. I was late to my pick up appointment for my sofa. I spent more gas traveling to the next two cities to finally get a uhaul. Each time we got moved the truck go bigger and bigger which we didn’t need. We wasted a total of 2 hours plus on this and all we are getting. Back is a $50 refund . Not happy about our experience at all.
hoo yMy reservation was completely cancelled less than 24 hours before my pick up. I had to repeatedly ask for other options before I was offered a truck, not even the right size, over twenty miles away. I was promised not to have to pay for gas, I was charged for it afterward. Horrible experience, would not recommend. Very unhappy.
Alexander AYour people who are going to be renting them out...need more info!
Garrett LThe tire keep going flat so i had keep stopping to put air in it with my kids
katheryn gForest Lake Mini Storage has no equal!! Easy transaction, stupendous customer service
Tim SThis guy was great! He gave me a ride home after I dropped off the truck. Would have had to walk five miles! Nice guy!
john WVery friendly and helpful !
steve dU-Haul needs to offer a discount for customers using them more then once a month!
Chad MVery knowledgeable, and they were aware of what happened to the tow dolly. Very nice and friendly.
Patricia WNothing, no improvement necessary. The staff was wonderful, knowledgeable and very helpful
Nancy BEverything went easy.
Rose sthey go above and beyond customer service. friendly and very courteous.
Terry AThe biggest problem we had was with the online check in and drop off. Instructions weren't clear with regards to the importance of enabling tracking and how/where to drop off the key.
Bette GThe Guy's and Girls at Forest Lake Storage are the best ! No need for any changes, Thanks, Gary
Gary BYou are on your own returning the equipment with vague clues where to drop. This is an unatttended storage site
Andrew LService was good.
Aidan RTruck was fine. The trailer was broken on the tongue. I was transporting a valuable cart and the guy in lady lake drop off site couldn’t believe that it made the trip without breaking and wrecking my golf cart. Not good at all
John SGreat equipment! PERFECT for my move. Thank you!
Jon OBusiness was closed (after hours) when I dropped off.
Jamie KEquipment nice and clean. Personnel extremely professional and courteous
Tim SEverything went very smooth and i was pleased with the service. Can only give 4 stars though because it was very difficult to get ahold of anyone for questions. When my rental location was changed due to equipment issues, the number that was left for me to call with questions, led me to a generic line where no one knew what I was talking about. Very frustrating.
Rachael Adropped off after hours
paul pSaturday morning service would have put this at Excellent, although it worked out okay for this particular rental event.
joann pThe employees. Were very helpful. They answered all of our questions. I would use their services again.
CHERYL J