They changed my reservation causing met to be charged almost $400 dollars more than I agreed to. I drove 100 miles out of my way to return a truck to a location you wanted for a reduced rate, and YOU charged me for it. BOO to this.
Mike C
Customer Reviews for City Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is not much room to return trailers, and next to a busy, close, road. It took a while to get the receipt from the gal running the place. Limited hours - to 3 PM in the afternoon? She did help me anyway.
Patrick HThere was a lot of confusion about whether we had dropped the Uhaul off or not. We dropped it off 2 days before our agreed date. i called the customer service number and i was told our account had been updated to show the Uhaul had been dropped off. Today I received a call asking if we were planning on dropping off the Uhaul. It was very frustrating and added more stress to an already stressful time for us. Very frustrated with Uhaul this time.
Leif L