Customer Reviews for Frontier East Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Frontier East Mini Storage
Battery went out in the truck and I couldn't jump start it. I had it two extra days because the office was closed Sunday and I couldn't get it back Monday. They came and jumped it, then came back to pick it up because I couldn't get it over there myself. They also didn't charge me for the extra days. Wonderful customer service. Extremely nice people. With 3 locations locally, I'll always use this one even though it's completely across town from me.
Susie and hubby were great people to work with. Showed us how to save time & money. Loved Charlie too ??
Very clean area and plenty of room for a big truck.
I had to use the key/contract drop box, very secure and the agent was timely in closing things out.
I would use this facility again if needed!
Drop off facility, Frontier East Mini Storage - Very friendly, professional and accommodating staff with a clean property and office facilities. Loved the 24 hour drop-off option since I couldn't make their 5 pm closing time due to moving. Loved this facility so much, I signed up for a storage unit here and moved my things from your truck into their facility! Only comment to help improve for the next customer...create some sort of table with storage unit sizes = size of truck available on your website (10X15 Unit = 17' Truck). *I was advised to have more truck space than not; once starting to load, tough to turn back. I had a difficult time figuring mine out. 10X15 storage unit would fit into what size truck. I originally went with a 14', advised to go with a 17' and barely got all of my stuff squeezed into it. Other than that, it was a great ride and experience. Thank you~
Inspect the vehicle and tires a bit closer before sending it 1130 miles. Spent 2 hrs on the side of the interstate as car passed at 90 with two blown tires. Take in uhaul t
Could not believe it was checked out like that.
Susie was EXTREMELY helpful and a pleasure to work with. Will definitely be a repeat and referring customer! Thank you for helping us get through a stressful last minute move.
Susie stayed after hours so I could pick a truck. Was helpful in referring us to a good moving crew. Very clear in explaining things. Very pleasant to work with.
I WILL USE U-HAUL AGAIN.
they posted hours that they would be open but were not.
Lots of room to park a big truck. Key drop was excellent. Made my day a lot easier.
The location is easy to find and access is great, I picked up my trailer in Ontario Saturday morning and returned to Frontier Mini Storage Sunday morning using the 24 hr. drop off. My receipt was emailed to me Sunday evening.
Thanks!! Terrific, friendly service and great location! Made life a LOT easier yesterday and today! :)
thank you for your help we got it done in fast time
Everything fine and dandy.
Understanding and being able to read the fuel guage and knowing how to add a partial tank would really help. Its very unclear what you are adding in fuel hence shooting way over is common. There is no 5/8 of tank marked clearly on gauge??
Great people to work with very professional.
Randy and Suzie were great. They always take care of me. Thanks, Steven S.
Excellent service and great people to work with.
The owners were very nice.
A light by the front door so I could read the instructions at night without having to search for a flashlight.
Rating from 1-10 with 10 being a great experience, a solid 11.
the staff here was exceptionally kind and knowledgably.effiecent.i will recommend any one to their office if needed.
It would be nice if the hours were extended to 5 pm due to some people unable to get off of work until 4:00 or 4:30 in the afternoon.
Always a great place to rent a U-Haul. Very nice and helpful.
No recommendations for improvement.
Need more help at the location
Provide discounts - such as to veterans or AAA members, students also!
Make available a list of on-site movers to help with loading and unloading who are both qualified and in the local area.
appreciate the fast pickup and return
No improvement needed! You guys are always easy to work with when we come in to rent and we really appreciate the great customer service!
Friendly and helpful, especially nice during a stressful time -- moving!
Frontier East Mini Storage told me that the lights were not working on the trailer because of a poor ground. It will be ok when you hit a few bumps and knock off some rust. That did not happen. We started on the trip and the lights did not work at all. We had to stop at a RV shop to see if they could fix the lights. The temperature was 104 degrees. The mechanic worked for an hour in the heat and determined it was faulty wiring going to the right rear tail light. No lights would work. My wife and I suffered in the heat. We contacted your on road rep on the phone and they wanted us to wait another 45 minutes to an hour for a rep to show up. There was another u-haul dealer across the road from us. But switching trailers site was not mentioned as an option. We decided it would be faster to drive to Olson Bros. Where they would have the tools to repair the wiring. Again we were on the road without any lights. We arrived. At Olson Bros. And they tried to fix the lights but they also determined the problem. To be bad wiring. While checking the wiring Bob at Olson Bros. Found the wheel bearing on the right wheel was shot. The wheel actually wobbled. He said the trailer would not have made it to California. My wife talked to your rep on the phone and expressed her extreme displeasure with the situation. Finally we were told to return to where we rented the trailer and switch to another one. The trailer we had was loaded. I am 65 years old in 104 heat and now I was to unload ann reload heavy bulky chests and furniture. We returned to your dealer and waited for him to show up. When he did snow up he sped into the lot and slid to a stop. He actually acted like the problems were caused by us. He demanded to know who had told us the wheel bearing was bad. I told him u-haul service rep. he grabbed the tire and wobbled it. He was very rude in the way he spoke to me and in his actions. After determining that he would actually not get away by blaming the problem on me and actually havr to switch trailers he ripped the chains off, dropped the tongue on the grounded and said "start unloading" . Are you serious---he went to get another trailer leaving my wife and I to start unloading by ourselves. At that time Bob and another man from Olson Bros. showed up and helped us unload and reload. They were so very helpful. Without them going the extra mile to assist us which they did not have to do we would have had a lot of problems in that heat. Your U-Haul dealer at no time offered to help. He was totally unprofessional and acted like. A petulant child. I have used U-Haul many times over the past 40 years and had never been treated like this. Your dealers sent me out in with a trailer without lights and a wheel that could have. Come off. It is apparent that no maintenance was performed or a safety check performed on that trailer. What a waste of our time. I would like to repeat that your service reps Olson Brothers were very helpful and provided assistance to us when yo
The staff was very knowledgeable and the service was excellent!
They closed early so there was no one there to help.
Renting the truck was a good experience.I have rented at this location a number of times and always receive excellent service from the people there.
These people are a pleasure to deal with. Thanks, we will be back again.
Very friendly, had just what I needed when I needed it.
The trailer was in very well maintained shape.
Highly recommend Frontier East U-Haul.
The people at this location are very personable and accommodating.
Couple of issues. First, they hooked up a 5'x8' trailer instead of the 6'x12' I ordered online. After fixing that I paid $20 for (2) dozen moving blankets but only got (1) dozen. No lock for the hitch or trailer slide up door.
The return place at Key Storage on 2700 57th Ave, Vancouver, WA was not only closed but had a locked gate that wouldn't allow me to drop the trailer off even though that was the return address on my contract. Instead I had to drive to another uhual at Orchards Automotive (which is excellent - those guys are so kind and ready to help A++) location and make a special request that the agent there fix my file.
Also, the trailer I got had a broken right rear tail light, but was the only on available so that's what I got.
Not the greatest experience I've ever had with uhaul.
Everything I needed at a price I could afford,,, excellent staff and choice of equipment. Will definitely use again if needed
Ms Holbrook helped me make a complicated 24 hours of local rental totally do-able. She is deserving of high praise, indeed.
Very friendly and helpful.
notify earlier that 26 foot model was not available.
Not a whole lot of info on the site on what to do after i had purchased a storage unit. Went in the store to get everything squared away though and everything is great now.
Really pleasant and helpful. Thankful for their willingness to work with us at short notice.
The service was fast and covenant.
Easy to find. Clean. Fair price
The lady there came in after hours to meet me as I was coming from out of town.
It was so easy to go on-line make reservations for a U-Haul storage unit all @ one place..everything was ready @ the time I reguested it.Everything clean and ready. Would recommend it to everyone :-
There were no 10x10x10 units, even though I reserved one online. However the staff person was very accommodating and overall move in day was a great experience.