Customer Reviews for Frontier East Mini Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Frontier East Mini Storage
appreciate the fast pickup and return
No improvement needed! You guys are always easy to work with when we come in to rent and we really appreciate the great customer service!
Friendly and helpful, especially nice during a stressful time -- moving!
Frontier East Mini Storage told me that the lights were not working on the trailer because of a poor ground. It will be ok when you hit a few bumps and knock off some rust. That did not happen. We started on the trip and the lights did not work at all. We had to stop at a RV shop to see if they could fix the lights. The temperature was 104 degrees. The mechanic worked for an hour in the heat and determined it was faulty wiring going to the right rear tail light. No lights would work. My wife and I suffered in the heat. We contacted your on road rep on the phone and they wanted us to wait another 45 minutes to an hour for a rep to show up. There was another u-haul dealer across the road from us. But switching trailers site was not mentioned as an option. We decided it would be faster to drive to Olson Bros. Where they would have the tools to repair the wiring. Again we were on the road without any lights. We arrived. At Olson Bros. And they tried to fix the lights but they also determined the problem. To be bad wiring. While checking the wiring Bob at Olson Bros. Found the wheel bearing on the right wheel was shot. The wheel actually wobbled. He said the trailer would not have made it to California. My wife talked to your rep on the phone and expressed her extreme displeasure with the situation. Finally we were told to return to where we rented the trailer and switch to another one. The trailer we had was loaded. I am 65 years old in 104 heat and now I was to unload ann reload heavy bulky chests and furniture. We returned to your dealer and waited for him to show up. When he did snow up he sped into the lot and slid to a stop. He actually acted like the problems were caused by us. He demanded to know who had told us the wheel bearing was bad. I told him u-haul service rep. he grabbed the tire and wobbled it. He was very rude in the way he spoke to me and in his actions. After determining that he would actually not get away by blaming the problem on me and actually havr to switch trailers he ripped the chains off, dropped the tongue on the grounded and said "start unloading" . Are you serious---he went to get another trailer leaving my wife and I to start unloading by ourselves. At that time Bob and another man from Olson Bros. showed up and helped us unload and reload. They were so very helpful. Without them going the extra mile to assist us which they did not have to do we would have had a lot of problems in that heat. Your U-Haul dealer at no time offered to help. He was totally unprofessional and acted like. A petulant child. I have used U-Haul many times over the past 40 years and had never been treated like this. Your dealers sent me out in with a trailer without lights and a wheel that could have. Come off. It is apparent that no maintenance was performed or a safety check performed on that trailer. What a waste of our time. I would like to repeat that your service reps Olson Brothers were very helpful and provided assistance to us when yo
The staff was very knowledgeable and the service was excellent!
They closed early so there was no one there to help.
Renting the truck was a good experience.I have rented at this location a number of times and always receive excellent service from the people there.
These people are a pleasure to deal with. Thanks, we will be back again.
Very friendly, had just what I needed when I needed it.
The trailer was in very well maintained shape.
Highly recommend Frontier East U-Haul.
The people at this location are very personable and accommodating.
Couple of issues. First, they hooked up a 5'x8' trailer instead of the 6'x12' I ordered online. After fixing that I paid $20 for (2) dozen moving blankets but only got (1) dozen. No lock for the hitch or trailer slide up door.
The return place at Key Storage on 2700 57th Ave, Vancouver, WA was not only closed but had a locked gate that wouldn't allow me to drop the trailer off even though that was the return address on my contract. Instead I had to drive to another uhual at Orchards Automotive (which is excellent - those guys are so kind and ready to help A++) location and make a special request that the agent there fix my file.
Also, the trailer I got had a broken right rear tail light, but was the only on available so that's what I got.
Not the greatest experience I've ever had with uhaul.
Everything I needed at a price I could afford,,, excellent staff and choice of equipment. Will definitely use again if needed
Ms Holbrook helped me make a complicated 24 hours of local rental totally do-able. She is deserving of high praise, indeed.
Very friendly and helpful.
notify earlier that 26 foot model was not available.
Susie and Randy are always very helpful in getting us the trucks we need for our business. We get outstanding customer service and excellent equipment every time.
U-Haul needs to have its company-owned locations match the commitment to customer satisfaction shown by the E Isaacs U-Haul in Walla Walla, WA!
Only problem was I called them when I realized I'd left my phone charger plugged in, and unfortunately I haven't heard back from them either way.
The truck was completely covered in dead bugs. The only clean area was the windshield. It would have been good customer service to provide a clean vehicle. The cab was okay.
Would have liked to know earlier truck pick up location.
Best service I have had in years. Will be back for more rentals. Thanks, Jim
Very nice people to work with.
have current update on locations for drop off of equipment. The address I was given for drop off was no longer handling U-Haul and I needed to locate another location.
They were very helpful and nice. Very genuine and sweet. 5 stars :-)
Suzie Holbrook was superior in her attention to detail making sure my contract was correct when the computer system was not working. Thank you!
Outstanding service would recommend
will use u haul again.
Our experience was wonderful. Pick up and drop off was very easy and the truck ran perfectly.
Nothing, Our experience was AWESOME!
Couldn't have asked for better people to deal with during such a stressful time. Moving is never easy but they made it so much easy going for us! One less thing to worry about! :) Thank you very much!
Nothing but a note on the door (after we called and were told to read the note) to tell us where to drop off car trailer. No one around anywhere - this was during business hours.
Loading ramp for 26' truck is too short and therefore too steep for safe loading.
Return location charged for cleaning when the truck was returned very clean. No explanation given.
They were closed, so it would not be fare to try and rate them
Friendly and efficient service
Cruise control would be welcome
Not a whole lot of info on the site on what to do after i had purchased a storage unit. Went in the store to get everything squared away though and everything is great now.
Really pleasant and helpful. Thankful for their willingness to work with us at short notice.
The service was fast and covenant.
Easy to find. Clean. Fair price
The lady there came in after hours to meet me as I was coming from out of town.
It was so easy to go on-line make reservations for a U-Haul storage unit all @ one place..everything was ready @ the time I reguested it.Everything clean and ready. Would recommend it to everyone :-
There were no 10x10x10 units, even though I reserved one online. However the staff person was very accommodating and overall move in day was a great experience.