Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
asking if he needs blankets or tape etc to secure his items
Juan calderon
Rating:
4.0
Customer did not leave a comment.
Mack Kendall
Rating:
5.0
Customer did not leave a comment.
Carol Wells
Rating:
5.0
Customer did not leave a comment.
Armando Hebert
Rating:
3.0
Customer did not leave a comment.
Fred Paulus
Rating:
3.0
The truck needs a tune up. The lock on the back is rusted and I had to get someone to help me to get it open which cost me additional time and made my daughter late for work. The equipment that you supply should work without issues. It was very frustrating as I was on a tight time schedule .
Tina Ceresoli
Rating:
5.0
Highly recommend this UhAul location! Very professional & friendly during a hectic move.
Five STARS!!
Anita Vice
Rating:
4.0
Customer did not leave a comment.
dave angel
Rating:
5.0
Customer did not leave a comment.
Steven Richmond
Rating:
5.0
Customer did not leave a comment.
James Bizarro
Rating:
4.0
Customer did not leave a comment.
Jill Rea
Rating:
5.0
I think it was so convenient for the drop off i loved it
Sheila Follmar
Rating:
5.0
Everything went perfect and the customer service was swift, explained clearly, and accurate. Recommend this location for future uhaul usage.
Lee Diaz
Rating:
5.0
The trailer I rented was in excellent condition and pulled so good loaded that It felt empty half the time.
phillip burns
Rating:
5.0
Customer did not leave a comment.
Timothy Perry
Rating:
5.0
Customer did not leave a comment.
SALLIE COOPERS
Rating:
5.0
From beginning to the end, everyone was very professional and nice to work with!
Jewel Hughes
Rating:
4.0
Customer did not leave a comment.
Michelle Gray
Rating:
1.0
Customer did not leave a comment.
Alaija Moore
Rating:
5.0
Customer did not leave a comment.
latonja jones
Rating:
5.0
Just fine.
harper ursery
Rating:
5.0
Good customer service
Patrice DeBiase
Rating:
5.0
Customer did not leave a comment.
DARRYL YARBROUGH
Rating:
4.0
Customer did not leave a comment.
Bruce Trent
Rating:
3.0
They forgot my furniture dolly
Mari Coker
Rating:
5.0
Customer did not leave a comment.
Jeffrey Bradshaw
Rating:
5.0
Customer did not leave a comment.
Kevin Carbine
Rating:
5.0
Customer did not leave a comment.
SHANNON GIBSON
Rating:
5.0
Fast and friendly service
Richard Moffett
Rating:
5.0
Isabell is a great asset to this company. She made the process smooth, easy, and painless. I highly recommend this location!
Adelaide Lyons
Rating:
3.0
Customer did not leave a comment.
Rachel Ledesma
Rating:
5.0
Customer did not leave a comment.
chris carter
Rating:
5.0
Customer did not leave a comment.
Jessica Hunter
Rating:
5.0
Customer did not leave a comment.
Christopher DeClaire
Rating:
5.0
Everything thing went smoothly, very helpful and polite.
Kelli Boettcher
Rating:
5.0
Customer did not leave a comment.
arthr aleman
Rating:
5.0
Customer did not leave a comment.
DAVID MATTHEWS
Rating:
5.0
Customer did not leave a comment.
Blaine Sanders
Rating:
5.0
Very pleased with the location and the rental services.
TOM QUINN
Rating:
5.0
Keep everything the same
Chad Heitman
Rating:
5.0
Customer did not leave a comment.
ivan sanchez
Rating:
5.0
Customer did not leave a comment.
Richard Gray
Rating:
5.0
Customer did not leave a comment.
RUSSELL Dumis
Rating:
5.0
Customer did not leave a comment.
Brett Rowley
Rating:
3.0
Fix the website for dropping off the truck.
Got charged for y’all to do the drop off check list, because y’all’s website wouldn’t work for me to do myself.
cassidy reyas
Rating:
5.0
Customer did not leave a comment.
Edgar Trevino
Rating:
5.0
Customer did not leave a comment.
Edgar Trevino
Rating:
3.0
very friendly and professional
TERRIA FRAZIAR
Rating:
5.0
Nothing, the service and person working is outstanding.
Italino Pietrantonio
Rating:
5.0
Customer did not leave a comment.
SAMANTHA BASS
Rating:
5.0
Customer did not leave a comment.
Daniel Rivera
Rating:
5.0
Customer did not leave a comment.
Robert Drown
Rating:
5.0
Very friendly and helpful staff
Zachry Broussard
Rating:
5.0
Restored my trust . Prior rental s year ago was terrible
Ronald Rinn
Rating:
5.0
Customer did not leave a comment.
Alan Hoang
Rating:
5.0
Great customer service and fast check out.
Danny Carder
Rating:
5.0
Customer did not leave a comment.
Aaron Brown
Rating:
5.0
Quick and easy
MICHAEL LOPEZ
Rating:
5.0
Very easy
Yolanda martinez
Rating:
5.0
Customer did not leave a comment.
STEPHEN ZILLS
Rating:
5.0
No the customer service was great
Jennifer Mendoza
Rating:
4.0
Customer did not leave a comment.
Alfred Forsten
Rating:
5.0
Customer did not leave a comment.
roberto martinez
Rating:
5.0
Customer did not leave a comment.
RAUL PINEDA
Rating:
5.0
Customer did not leave a comment.
Michael Manley
Rating:
5.0
I have rented from this facility before and will continue too just as long as they have what I need. Great location friendly people.
LINDA LILES
Rating:
5.0
Customer did not leave a comment.
Phyliss triner
Rating:
5.0
Customer did not leave a comment.
Paul Steffek
Rating:
5.0
Nice equipment and super nice people, renting is really easy with them.
David Wyckoff
Rating:
5.0
Customer did not leave a comment.
Greg Leitner
Rating:
5.0
Customer did not leave a comment.
Kenneth Helmers
Rating:
5.0
Having more equipment
Mauricio Ramos
Rating:
5.0
The people at the Alvin location were great, however I do have some feedback and comments for the main answer service and about the vehicle....
1. When I called in originally and told them about my trip the person told me going one way and leaving the truck there would be more expensive. So, I made the reservation to bring the truck back.
2. When I went to pick it up the guy says to me why aren't you just leaving the truck there, it would cost you less. So, I was very confused and told two totally different things. When I called U-Haul they told me there was nothing I could do about it.
3. The truck smelled like smoke
TONI BUBB
Rating:
5.0
Efficient and helpful staff. Truck was in good shape and ready to go.
Philip Pickering
Rating:
5.0
Customer did not leave a comment.
TERRY GLAZE
Rating:
5.0
Customer did not leave a comment.
Christopher anderson
Rating:
3.0
Was told the trailer had just been serviced. While driving the car Dolly came off the ball. The guard that protects the spring lock on the screw that tightens on the ball was bent down so the spring lock didn't work. There was no damage to the trailer or the truck.
Mark GRACE
Rating:
5.0
Stop all the corporate emails
Dave Lewis
Rating:
5.0
Customer did not leave a comment.
LAURA BUCHANAN
Rating:
5.0
The location was very nice and staff was friendly.
The truck was fine, the outside mirrors were loose and made it a bit difficult to see clearly, but managed.
My one concern is not related to this location, but overall Uhaul practice. I got charged extra mileage for your mistake. You moved me to this location, because my preferred location didn’t have a truck, the second location you sent me to couldn’t meet my pick up time, so the third location was in Alvin. (Yes, all this required me to investigate and call multiple times). It was farther away, and you didn’t adjust the mileage. I did your job and had hidden charges.
Deana Hackfeld
Rating:
5.0
Customer did not leave a comment.
ANA MARTINEZ
Rating:
5.0
Customer did not leave a comment.
Moses VanKoevering
Rating:
5.0
Customer did not leave a comment.
SHERRY GIPSON
Rating:
5.0
Customer did not leave a comment.
Patrick Anderson
Rating:
5.0
Customer did not leave a comment.
Michael Montz
Rating:
5.0
Convenient location and hours. Limited equipment available, but the trailer I needed was there. Could use a U-Haul sign at the business.
James Hood
Rating:
5.0
Customer did not leave a comment.
DARRELL MARSHALL
Rating:
5.0
Customer did not leave a comment.
John Myers
Rating:
3.0
Customer did not leave a comment.
RYAN EVANS
Rating:
5.0
Customer did not leave a comment.
Francisco Cardona
Rating:
5.0
Customer did not leave a comment.
Brian Brantley
Rating:
5.0
Customer did not leave a comment.
Jason Morgan
Rating:
5.0
Customer did not leave a comment.
Donna Arredondo
Rating:
2.0
Check your miles and take a picture of your gas gauge or they will up charge you for fuel. Fortunately, I was able to get a refund. The location, pickup and drop off were excellent.
Eric leblanc
Rating:
5.0
Customer did not leave a comment.
ronald urdiales
Rating:
3.0
The staff was above average
LELA HOFFMANN
Rating:
5.0
Very friendly people great service thanks guys we will be back ...
LARA MILLER
Rating:
1.0
I will be calling for a reimbursement!! This truck should be taken off rotation