Better location of the lockbox, ideally with coverage from rain.
Christopher D
Customer Reviews for Tl Communications
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup experience was a nightmare, the app and instructions were awful.
William HUnclear where the keys were located. The keys were located in bushes that were wet from the rain and the lock itself was defective and worn off. Terrible.
Abdiel STerrible news and overall bad news regarding this. The process to legitimize a person who has already reserved a vehicle is ridiculous and not seamless at all. And the necessity to verify contact as well as work authorization etc is ridiculous as well. Wasted much time.
Chidubem OLocation is convenient, so overall the best experience for my location
JOHANNA NThe process on the app is not that streamlined, unfortunately. In the winter this place is extremely windy, the signing had fallen to the floor and the lockboxes were not easy to find. Tip: they are located on the corner of the parking lot. The process took some troubleshooting. Only plus is that finally there are some trucks you can get in NW DC.
Juan SWhat a hassle and time wasted. The days of pulling into the site, speaking with agent, walking around the truck, signing papers and leaving made rentals a more positive and shorter experience
molly mThe only trouble was that the Uhaul app went into a spin mode when trying to confirm my location at the rental site. I waited for about 5 minutes while the app spinned, then contacted customer support via chat. Their advice was to switch to the Uhaul.com website. The good news is that all my entered info was still there, so I didn't have to enter it again. But it definitely added to the time I stood out in a cold and exposed parking lot waiting for verification. The other issue was that my verification phone call was a pain. My contact happened to be in the bathroom when the call came through, so he did not answer the first call. Then I could not put his number in again, so had to contact him, get a second number for him and make sure he would answer that. Then I had to submit the new number and wait again for the verification. Truly inconvenient. My overall check-in time before I got into the vehicle was over 30 minutes, definitely a lot longer than I expected (especially in the cold in an exposed parking lot!). Otherwise, the rental was good and good value for the money.
Margaret M