Excellent
WENDELL K
Customer Reviews for General Rental Center of Lynwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service
WENDELL KEverything went as planned! Great Job!
Robert DTruck was dirty ,Service person not friendly, and the inside of the store stinks, need to drive great customer service , I will not be returning to this location
TONIQUE MThe rental process was so easy. The return of the rental vehicle was easy too. When you have a busy moving schedule this ease in rental is greatly appreciated.
Christeen oPatrick is a GREAT presentative for U-Haul..
Rosemary PExcellent service.
WENDELL KCustomer service was amazing
Stacey HGreat Service
Mary HThe inner cabinet could have been cleaner. Example: Wipe down of the seats and steering wheel. Otherwise the van was clear of any debris The van was easy to operate. The personnel was very professional and accommodating. I would certainly use this location again.
Rochelle RNothing
WENDELL KThe pick up process was terrible, the van wasn’t safe or had efficient brakes
Corey CExcellent service
WENDELL KCould make your online ordering easier to do,
Eileen GI always rent from this location because of excellent experience. It was a very good marketing strategy to add 2 movers. Hands 2 Help was phenomenal.
Kim RAlways excellent!!!
WENDELL KWill use again location is very convenient
Kiana M5 star all the time!
Alberto CEverything was good
clyde cMy furniture pads were not in the vehicle (so I am owed $5) and when trying to upload during the checking process, the images wouldn’t take. The truck was damaged and in desperate need of repair, so I am not certain why it was assigned when others were available but the steering definitely needs to be checked and the reason for the shaking. The gas was not filled and I returned it with the same level but that should have been addressed prior to assignment.
Tene' FThey were all great awesome thank you"ll be bless some more 🙏 😊
Leonardo SThe online/mobile check in process is a mess - took me longer to try and go through that process on my phone that it would have to check in in person at the location. If you're going to require additional forms of identification (like a passport?!) you should make that know before the customer is sitting in the parking lot of the rental facility. Thankfully the employee at this location was able to check my in in person and get me set up with my truck.
Nicole NFind your own movers….we went with the “Moving Help” through U-Haul and that was nothing but a joke. The night before the move Moving Forward Movers canceled and Moving Help couldn’t find a replacement set of movers. NEVER USE JOSIAH JONES WITH MOVING FORWARD MOVERS….he will back out last minute and leave you hanging!!!!!!
JENNIFER KGreat job
Raymond BNothing the staffs were friendly and thoughtful
Charles TNa
Tomislav RNo additional comments
Lydia CThe check in and out process was quick and easy. They were very helpful in the store. Have used this site 3 times in the past year.
Cheryl CThe cashier didn’t go over the contract before I signed it.
JOANNE GPlease check the Trucks and make sure they’re clean and sanitized. This virus is still out here as I’ve explained to the employee that rented to me. He did change Trucks which was a little better than the one I had.
WILLIE HKept changing my card. DO NOT RENT FROM THIS SITE!!
Kimberly DTruck need an alignment and wiper blades
Andrew QIt was closed when I arrived so I wasn’t able to rate anything.
Angelica CDear all, I am not happy to rent u-haul because of two things 1) I reserved 12 furniture pads for $10 (reserved it online), but the site still recharge an additional $5 without any explanation. 2) The u-haul vehicle has an additional utility dolly. Nobody says that it will charge it before I rented it. There is no sealing tag. Actually, the movers removed the utility dolly because they want to unload my furniture. Please refund $10: $5 for extra furniture pads and $5 for the unexpected utility dolly. Best regards, Wei Dai
Wei DEverything was perfectly great we appreciate the service nice friendly guy.
Sharlette BCharged me for fuel when I left it with a full tank of gas. I am not happy about this at all.
Joe CLove this place
Troy LYour store Manager has very little personality. He never greeted me when I arrived nor when I returned the vehicle. He made no attempt to smile at all. Inside the truck was clean but the back cargo area had an awful smell.
Latosca WMy check in & out was excellent. The employee made the transition smooth. And it's a event rental place, tables, chairs & etc. Nice people to do business with.
vaughn nThe truck had not been cleaned. The front of the truck had dead bugs from a cross country trip. The windshield could not even clean them. It was not until it rained that I was fully able to see out of the window.
Sean NI was running late & they waited for me. Thank you.
vaughn nMy husband rented a truck from another location but they didn't have an appliance dolly. The clerk said he called around to other locations but couldn't find one. I drive down the street to your location and you had three of them.
Denise CThe guy I dealt with was professional and courteous as well as knowledgeable greatly appreciated it
Matthew JThey gave me a messed up truck . As soon as I got on the expressway the trucks check engine light comes on. I start to drive 2 hours away and the truck stops on me. The truck is smoking very bad . I finally make it to my destination and the whole truck breaks down. The uhaul roadside assistance takes forever to come help. When they made it they had to leave for a long time , they came back and said they finished the job and the truck was good to go. Truck still had check engine light and was working weird and scared me because I had my daughter in the truck with me.
Christian E