Between U-Haul and pick up point problems with reservations at pick point Gilchrist building supply. They had blank destinations and all the information I put in online was not transferred. Also I had drop off point was Requested at Mountain city, but In route it was changed to Boone NC. Almost gone bad, but Dawn at Roberts family U-Haul went beyond and made it happen. Dropped of Mountain city, Tn. Big thanks to Dawn
Gerry W
Customer Reviews for Gilchrist Building Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was quick and easy very professional
Cynthia DI have dealt with this business several times. Never had a bad experience. Great employees.
Edward BNothing
Vanessa JThe service was great
Bernardo BNone, Gilcrest Supple was awesome!
tom bThe nicest people you ever wanted to deal with. They went over and beyond to get my trailer hooked up behind my truck and on the road.
FAITH PThe rigamarole the office staff has to go through seems extreme and time consuming. Hook up was easy and photos were taken of the hook up to ensure all was done as required. The staff at Gilchrist Building Supply are very friendly and easy to work with.
Nancy NThe computer check out was so much trouble, it took us an hour and twenty minutes to get the trailer rented. The help was great and the service was great but the computer part sucked.
emory pCustomer service was great. The trailer was clean but it did not lack property on the hitch receiver and the trailer bounced a lot during the drive.
FLORENCE WVery nice folks
Gregory YMy only recommendation is that it should not take 30 to 40 minutes to check someone out the pictures my license all that could be done pre-arrival. Just need to spot check thank you
stephen hPick-up took half an hour due to Uhaul procedures. Customer service had to call Uhaul to get a code to get into the system; then needed to text me a message to upload a picture of my driver's license. More information, more paperwork. Really the process needs to be streamlined.
Suzanne ROne I rented was broke down had flats and tail lights hanging out. They found another that didn't know they had. It took a hour to get out with it . Was clean I put air in right front because was low
KAREN BDon’t change a thing
ROBERT MI was stuck because my car had broken down,, This was a god sent,, I was in a bind
Joseph RRandy, the man who wrote my rental was great!! Very helpful!!
Edward BIt couldn't get any easier to rent a clean, high quality truck. Great location, great truck!
WILLIAM BStaff was professional and helpful.
DAVID PHad to change trucks twice and stilln it was dirty and the gas gage did not match the paperwork. The employee that handles that area did not seem to take his job seriously and seemed bothered that I didn't want a Truck that had been smoked in and not cleaned at all. I don't smoke and have no desire to drive 500 miles and smell an ashtray the entire way! The truck I finally settled on was also dirty and had damage that had not been noted! Alex a second employee finally stepped in to help and made things right, paperwork and all. I settled because I had people waiting to load the truck and was paying them by the hour. With all the delays in signing out a truck it delayed my process by over an hour! Not pleased at all with the whole thing. I would not recommend anyone get a truck at this location until that get thing in order.
NORMAN SCharged me the extra 42 even tho in my contract it gave me an extra 2 days.
ANDREW MI had no problems with U-haul and would recommend Uhaul to others until dropping off at Gilcrest Building Supply...... They said my paperwork had 15/16 worth of gas when I picked up the truck. On top of the $1,000 plus bill they charge an extra $ 24.75 for the difference in gas. I my opinion, I though the gas charge was petty! I also spend a lot of money during the course of the year at Gilcrest Building Supply on farm supplies and such..... in the future I maybe switching to Ace for said supplies instead.....
KEVIN KOriginal reservation was at Fort White Florida which had no one present at location although people were working in back shop and garage doors were open. Another client was also there to pick up equipment and couldn’t get their truck. Piss poor excuse for vendors and bad representation of uhaul brand… more like hee Haaaa donkeys at Fort White! Went to Bell Florida location and no problem.
ERIC AAll went well.
RONALD TEverything was great, don’t know how you could improve
joseph rWent out of the way to help me out. Thank you Uhaul staff. 10 star service!
KIRK GExcellent customer service!
Werner PAlex was great to work with on the return.
Alex NI brought the trailer back 30 minutes late I’ll timer for the day I’ll never rent anther u-Haulfrom you all
Darryl ANothing
David HVery helpful. Good job.
ROBERT WYou would think that a person who rents Uhaul to people everyday would get a discount. Probably would help employee morale.
SCOTT KIt was a straight forward business deal with no hassle...we appreciate U-Haul for being there at Gilchrist Building Supply.
victoria dTruck had a leak, informed at drop off. Boxes got wet in move and ruined some things.
Robert DNothing, everything was perfect.
David HKeep up the great job.
RONALD Tn/a
ralph rsales associate was not knowledgeable of the rental process, it took an hour to set up. when I returned the next day to pick it up the paper work was wrong and had to be done again. the trailer was dirty inside and out. the associate informed me he doesn't clean them .will never do business again at this establishment.
henry wKeep up the good work.
TODD JI put not applicable for helpful personnel because I dropped off after hours and no one was there.
Carl REverything was great & when smooth & easy Thank you
Denise SThey are always the most helpful and experienced staff.
Melissa PEverthing was great.
James FThe staff at this location are great do what it takes to get you on the road safely and help any way they can don't change a thing
Randy WU-haul needs to get it's act together. What is the point of me reserving a trailer only if I still have to go through the whole process, not once - but twice because the system kicks it back out. Gilchrist Building did make it easier though.
Vincent HThey are awesome in Bell.
Maria LVery nice people.
Nina HExcellent customer service here.
Kristine Eno need
ROGER H