Customer Reviews for Glacier 76
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Glacier 76
Great customer service and excellent staff. And will certainly refer all my friends and families to them at any given moment. Thank you to the entire Glacier 76 Staff, keep up the good work, hurrah, hurrah, hurrah!
I did not receive a confirmation email, and called to confirm my reservation. The representative at the Lynnwood Uhaul branch (19130 Hwy 99
Lynnwood, WA, (425) 775-3619) confirmed that I would be able to pick up a uhaul at my selected preferred location at Mailbox/1 hour photo on 4th Ave W. However, when I showed up to pick up my reservation, the location was closed for Sundays. After speaking with Uhaul customer services, the representative discovered that my email was wrong in the system and that my reservation (unable to receive correct information despite receiving correspondence from Uhaul about other matters, moving help, ect) had actually gone through at another location. All this time, I had movers waiting for me whom I was paying by the hour. The experience was extremely frustrating. However, my reservation was moved to this location (Glacier 76) and their staff was great. I was also contacted by the Mailbox/1 hr photo manager to apologize for the mix up.
Very unpleasant experience.
The staff was friendly to very friendly.
Over all experience was great
Truck was a disaster. Completely dirty in both cab and back of truck. One of the dollies was unsecured and slammed around the back of the truck. Truck had less than half a tank of gas. Check-in staff did not do walk-through or check back in after. Got a call the next morning asking when I was going to return the truck. Drove the truck less than 60 miles and put $20.75 at $ 2.85 a gallon in gas at the station I checked it out at and was charged for an additional 2.26 gallons.
Quick and pleasant, as well as easy to find. Would definitely recommend to anyone in the Everett area.
Equipment was placed haphazardly. Service was slow. Obvious that U-Haul is not their primary business.
Everything went extremely well.
I believe that the website is very miss leading. your ads are for all day and the truck I rented was the same price for 4 hours as it would have been for 24 hours. I am very disappointed in the type of communication that you U-haul has on the website. If someone is renting a vehicle for less than the full 24 hours then they should not have to pay the full amount of the rental.
They didn't do a final check of the van on return. Didn't tell us the final amount after return.
The trailer I rented was full of dirt and leaves and garbage. Also, we discovered that one of the clips for the leaf springs was missing, which delayed our trip significantly.
Besides the trailer itself, the service was very slow to receive our trailer. I will not be going here again.
They were friendly and efficient in the process.
Back end of a convenience store. Kind of odd to take a rental back to a place that also sells bongs.
I recieced incorrect pick up information forcing me to travel further at my expense. Associate was rude when I inquired about the false information. I rented the vehicle with a return time of 8PM. I recieved calls from a representative at 3PM (mid move) inquiring about when I was bringing the truck back. The associate stated that I was "late" and I was responsible for holding up another customer who was ready to collect the truck. My drop of time was clearly stated on my paperwork as 8PM.
This experience was incredibly frustrating. I will be happy to pay more for a competitor for future moves. I will not be utilizing or refering Uhaul. I suggest hiring competent staff!
Let me start by first that this was not my intended destination. I was scheduled to pick up my truck at 10:00 am at the Uhaul hub on Evergreen Way in Everett. After arriving there and standing in line for 45 minutes I was told that my reservation had been made for 11:30. Not true and I can provide a PDF copy of the confirmation for 10:00. I was subsequently directed to this Uhaul location. Initially I would state that the manager for this location should staff at a minimum 3 counter personnel on the last weekend of the month on a weekend day. The two employees were hustling but the people in line in front of me had need there over an hour. Several potential customers simply left the store due to frustration. You guys could do better and should.
I rent a LOT from Uhaul and was disappointed in the initial contract workings for the location.
Truck cabin was not clean - lots of outdoor debris like pine needles and dirt on the floor. Truck bed had some standing water that was gone by the time I arrived at my first stop.
This location is run out of a 76 gas station and the attendants, while pleasant enough, were busy with other customers and checking in to pick up the truck was slow. I waited about 10 minutes before they were able to help me.
Express check in was wonderful. I picked up truck and left quickly, no wait for a lot of forms on slow computer.
Returning was equally quick and painless. I would use them again. Love u-hauls website with all moving services in one place
the people were not knowledgeable and I had to wait quite awhile to be taken care of. The truck was dirty and had cigarette butts in the ashtray. I also didn't get the price I was quoted. Someone there was helping me and going to give me a refund. But I haven't been able to get ahold to them for the refund to be processed. I need someone to call me.
Told me that everything fine when returning the vehicle and charged me gas @ $5 per gallon without my notice on my credit card when it just went a little below where it should have been. Should had been up front and told me about the gasoline instead of telling me everything fine and I will recive a email confirming the return of the vehicle. I will give uhaul the lowest of low score for scandolus charge on my credit card. 0 is what I would give your company
Very helpful and kind. Called and gave me directions and drop off was fast and smooth.
They were nice, polite and very helpful.
after hours drop off, no contact
We ended up being charged for insurance when our reservation clearly showed we waived this. They wanted to argue with us so we paid the bill and call U-haul directly and were assured that we DID waive this charge so U-haul processed a refund for the insurance charge.
As a non-Uhaul exclusive rental facility it functions as expected for the closets possible pickup location. Its only down side is that it is a gas station and thus gets very busy, the wait time increases exponentially. Over all smooth process. Attendant verified my reservation promptly when there was a difference from what the computer was showing and what I was offered on the phone when finalizing my reservation.
Be able to speak better English and be able to check in people faster. Also give the customer the upfront total with tax not just the total of the rental before tax.
We rented 3 U Haul vehicles over a week. The guys running this place were helpful and cheerful on each occasion.
Nice, helpful guys running this place.
Enjoyed my experience with the uhaul
Calling is the way to go , one line can be a little confusing. Because you think your setting up a reservation with one place, then you get an email and its somewhere else.Much easier to call.
I've rented from uhaul for many years and this by far was the worst location. The truck smelled like cat urine. The staff were not friendly.
I rent a dolly. It would have been helpful if the dolly was either in the truck when I came to rent it or the sales clerk would have asked me to grab one because it wasn't with the truck. I did not realize I didn't have it until I got to my load location.
Will rent from this location again. Very friendly and helpful.
The service experience here was awful. There was one employee to run both the gas station and the U-Haul booth. I was barely spoken to yet it took 30 minutes to check in and leave with the vehicle.
Upon return, the employee was engaging in a verbal argument WITH customers about their mileage policy. He completely ignored us trying to return our vehicle. As a result, we stood there for 15 minutes watching this argument, unable to leave.
I will NEVER return to this location and I will be sure to tell everyone I know to do the same.
I was charged double the amount on my receipt, this is the second time this has hapend and it has effected my use of your service in the future. I am very dissatisfied.