Customer Reviews for Glacier 76
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Glacier 76
The guys hooked it right up for me made sure everything worked and I drove off could not have been easier. Brought it back and the guys did all the work unhooking only took a few minutes both times!
Your equipment should have a scheduled maintenance check. I am guessing that if you have one it probably does not cover some thing like what I am going to tell you about. I rented a tow dolly. When I pulled the left side ramp out it came completely, fell on the ground just missing my toe. I am not the kind to sue but as you likely know that is not how it is in our society anymore. The next person may not be so lucky and you consequently may not be as well. I have pictures of the stop that broke off and it clearly shows rust and twisted metal. I gave the piece that broke off to your attendant at this location. I did not look underneath to see if an inspection and repair earlier could have prevented this incident. I am also aware that this is most likely one of your older models, as I have seen others that operate differently.That's your job. I have used U-Haul many times over the years and will continue to do so. I just want to vent my displeasure with this time.
The staff were great. The trailer I rented smelled of urine and was not swept out after the last user.
Inside of truck was dirty and had refuse left inside.
We were sent to this U-Haul location after our 5x10 uhaul was GIVEN AWAY when we had reserved it a MONTH in advance!!!! WE did NOT get the u-haul we wanted and had to wait an extra hour for another location to open! This location did fine with getting the next u-hual, but it was NOT the size we wanted and put us behind on our schedule!
Best experience I have had with Uhaul in 30 years. Fats Friendly helpful and will recommend
To be better, this location could maybe not seem surprised that someone had a reservation, and not almost take off another vehicle's mirror when driving my truck out for me. Maybe even have my stuff ready for me.
They had closed for the night but the gentlemen still helped us.
Make sure the truck odometer is properly working, so customer don't get overcharged
They did not have the truck I asked for and so I had to use a smaller truck than I wanted. They did offer a bigger truck at the same price, but the truck was larger than I wanted to drive. As it turned out the one I used was just fine.
This is not the location I called and expected to pick up the truck I had requested.
The 2 men that helped me were extremely rude and didn't seem as though they knew what they were doing. I first called to see if they had the truck I wanted to use, the 10ft for $19.99 for that day, I was assured they had one available and I let him know I would be there within the hour he said that wouldn't be a problem. I walked down there with my 9 year old daughter to pick up the truck. After being skipped over because I wasn't making a in store purchase and was wanting to rent a uhaul I was then told they don't have a 10ft truck but a 14ft for $29.99 and so my total would be more then what I had. My Daughter and I had to walk all the way back home in order for me to get more money and my mastercard because I wouldn't have had enough on my first card. I got back to there and after waiting another 15 min to be helped I finally got everything taken care of. The oldest man asked me how long I was planning on using the truck and I stated that I thought I only had 24 hours to use it and he said that as long as I had it back the next day by 8:30pm I wouldn't be charged an additional day mind you it was about 2:30pm so I thought it was pretty nice of him to give me an extra 6hr of truck use, I really thought he was trying to make up for not having the truck I originally wanted and was told they had. The next day it was 8:15pm and I knew I was going to be about 10 min late so I called to let them know I was running late but on my way. A different guy informed me that I was already getting charged for another day because I was only suppose to have the truck until 2:43pm. When I told him what the man had told me the day before about when I could have it back he told me I must have miss understood him and that would never happen. So I was then stuck having to pay an additional $30.00 I didn't have. All and all I will never rent a truck from that place ever again and will let everyone I know about my experience with them and what happened.
The guy running the [lace was very friendly and nice.
The trailer had a few pieces of trash in it, and the outside needed to be washed it was pretty dusty. But I'm not picky, I returned it cleaner then I got it. It's a trailer and it did it's job.
Truck was dirty on the inside and out. There was no ramp on the truck. The cab smelled like cigarette smoke, 99 cents a mile is too expensive.
Good friendly welcome......don't change anything!
Great customer service and excellent staff. And will certainly refer all my friends and families to them at any given moment. Thank you to the entire Glacier 76 Staff, keep up the good work, hurrah, hurrah, hurrah!
I did not receive a confirmation email, and called to confirm my reservation. The representative at the Lynnwood Uhaul branch (19130 Hwy 99
Lynnwood, WA, (425) 775-3619) confirmed that I would be able to pick up a uhaul at my selected preferred location at Mailbox/1 hour photo on 4th Ave W. However, when I showed up to pick up my reservation, the location was closed for Sundays. After speaking with Uhaul customer services, the representative discovered that my email was wrong in the system and that my reservation (unable to receive correct information despite receiving correspondence from Uhaul about other matters, moving help, ect) had actually gone through at another location. All this time, I had movers waiting for me whom I was paying by the hour. The experience was extremely frustrating. However, my reservation was moved to this location (Glacier 76) and their staff was great. I was also contacted by the Mailbox/1 hr photo manager to apologize for the mix up.
Very unpleasant experience.
The staff was friendly to very friendly.
Over all experience was great
Truck was a disaster. Completely dirty in both cab and back of truck. One of the dollies was unsecured and slammed around the back of the truck. Truck had less than half a tank of gas. Check-in staff did not do walk-through or check back in after. Got a call the next morning asking when I was going to return the truck. Drove the truck less than 60 miles and put $20.75 at $ 2.85 a gallon in gas at the station I checked it out at and was charged for an additional 2.26 gallons.
Quick and pleasant, as well as easy to find. Would definitely recommend to anyone in the Everett area.
Equipment was placed haphazardly. Service was slow. Obvious that U-Haul is not their primary business.