Customer Reviews for Glacier 76
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Glacier 76
Nice people, always willing to help, we hope to be back Soon. Thank you
They were amazing!! My family and I had been through a few very tragic events within a short period of time and everything seemed so overwhelming. When we returned the uhaul the gentleman working were so kind and compassionate. For the first time in a long time I found myself tearing up not because I was sad but because I was so happy to know there are still kind people in this world and they seem to show up when you least expect it and possibly need it the most. If I knew their names I would thank them personally. Thank you!!!
Make sure check the truck and the mileage and gasoline with the customer before driving away. Got for almost 70 miles when the address wasn't 15 miles away paid too much for that mistake
The store clerk was courteous knowledgeable about the equipment and hooked us up right away. It was close to home and I liked the convenience.
Clean, Convenient, Quick Service. Thank You.
The guys hooked it right up for me made sure everything worked and I drove off could not have been easier. Brought it back and the guys did all the work unhooking only took a few minutes both times!
Your equipment should have a scheduled maintenance check. I am guessing that if you have one it probably does not cover some thing like what I am going to tell you about. I rented a tow dolly. When I pulled the left side ramp out it came completely, fell on the ground just missing my toe. I am not the kind to sue but as you likely know that is not how it is in our society anymore. The next person may not be so lucky and you consequently may not be as well. I have pictures of the stop that broke off and it clearly shows rust and twisted metal. I gave the piece that broke off to your attendant at this location. I did not look underneath to see if an inspection and repair earlier could have prevented this incident. I am also aware that this is most likely one of your older models, as I have seen others that operate differently.That's your job. I have used U-Haul many times over the years and will continue to do so. I just want to vent my displeasure with this time.
The staff were great. The trailer I rented smelled of urine and was not swept out after the last user.
Inside of truck was dirty and had refuse left inside.
We were sent to this U-Haul location after our 5x10 uhaul was GIVEN AWAY when we had reserved it a MONTH in advance!!!! WE did NOT get the u-haul we wanted and had to wait an extra hour for another location to open! This location did fine with getting the next u-hual, but it was NOT the size we wanted and put us behind on our schedule!
Best experience I have had with Uhaul in 30 years. Fats Friendly helpful and will recommend
To be better, this location could maybe not seem surprised that someone had a reservation, and not almost take off another vehicle's mirror when driving my truck out for me. Maybe even have my stuff ready for me.
They had closed for the night but the gentlemen still helped us.
Make sure the truck odometer is properly working, so customer don't get overcharged
They did not have the truck I asked for and so I had to use a smaller truck than I wanted. They did offer a bigger truck at the same price, but the truck was larger than I wanted to drive. As it turned out the one I used was just fine.
This is not the location I called and expected to pick up the truck I had requested.
The 2 men that helped me were extremely rude and didn't seem as though they knew what they were doing. I first called to see if they had the truck I wanted to use, the 10ft for $19.99 for that day, I was assured they had one available and I let him know I would be there within the hour he said that wouldn't be a problem. I walked down there with my 9 year old daughter to pick up the truck. After being skipped over because I wasn't making a in store purchase and was wanting to rent a uhaul I was then told they don't have a 10ft truck but a 14ft for $29.99 and so my total would be more then what I had. My Daughter and I had to walk all the way back home in order for me to get more money and my mastercard because I wouldn't have had enough on my first card. I got back to there and after waiting another 15 min to be helped I finally got everything taken care of. The oldest man asked me how long I was planning on using the truck and I stated that I thought I only had 24 hours to use it and he said that as long as I had it back the next day by 8:30pm I wouldn't be charged an additional day mind you it was about 2:30pm so I thought it was pretty nice of him to give me an extra 6hr of truck use, I really thought he was trying to make up for not having the truck I originally wanted and was told they had. The next day it was 8:15pm and I knew I was going to be about 10 min late so I called to let them know I was running late but on my way. A different guy informed me that I was already getting charged for another day because I was only suppose to have the truck until 2:43pm. When I told him what the man had told me the day before about when I could have it back he told me I must have miss understood him and that would never happen. So I was then stuck having to pay an additional $30.00 I didn't have. All and all I will never rent a truck from that place ever again and will let everyone I know about my experience with them and what happened.