Customer Reviews for Golden State Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Golden State Storage
I made my reservation through Phoenix...representative told me I qualified for free storage, and offered me an 10th storage for 30 days free...told me someone would call me to let me know where to go for storage and drop-off for the truck...no one called, so when I was on the way to Fresno, I called the number on my rental paperwork and reached the Fresno regional office...I was then told, supposedly by the supervisor, that they don't do free storage in Fresno! I was dumbfounded...here I was, on a Sunday, with a full 20 ft truck, left to find storage before returning the truck the next day...and the gal wasn't the least bit sympathetic or apologetic! I was amazed at the lack of good customer service for by this female supervisor...it was the storage facility I finally hooked up with that told me you had changed your policy a couple of months ago, and I was not the only one they knew of who had encountered this problem...U-Haul! Get your act together! This was a traumatic experience for me. ..working all weekend to empty my deceased aunt's home, only to be left high and dry when I got to Fresno. Please get your information straight for your reps! It's not like I asked for that storage...you guys offered it to me! And some sensitivity training for your supervisors might help, too...the truck was nice, and ran fine...if only the arrangements had worked so well...
They were very helpful and thorough. Great experience !
Truck performed well and was good size to drive. Mirrors were a good size. They made lane changes simple and save. Only complaint was fuel mileage.
Felicia was very helpful and nice! this location gave me a military discount for being active duty, which I greatly appreciated! I will definitely be recommending this location to all of my friends. Felicia was the best ever.