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Charles S
Customer Reviews for Golden Triangle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We Love Golden Triangle U haul been doing business with them for years. Angie is the best. Kind, professional, efficient.
SUSAN KI recommend this storage unit the lady in the office I can’t remember her name sorry but she was very nice and very helpful i definitely recommend renting a storage unit from her
ARNOLD S | Overall ExperienceI lobe6the smile on Mrs Angie every time I see her even over the phone she will make u smile joyful soul she has
GWENDOLYN W | Overall ExperienceThis is not the drop off location I picked and not the drop off location listed on my reservation. Was still told to return it to this location to avoid a wrong drop fee.
Seth vAngie was very friendly and helpful.
Michael MHappy with the speed of the rental all was ready for pickup when I
STEPHEN PNothing
Mark KVery friendly and helpful agent. Overall great service.
BOB PVery friendly and helpful.
MARILYN SThe lack of rodent and bug control was non-existent. We had to dispose of over $1,000 in clothing that had been chewed up and pooped and peed on by mice. Many keepsakes were infested by huge cockroaches and had to be thrown away. I have documented most of the damages.
RICHARD S | Overall ExperienceExcellent service. Good price.
JOHN B | Overall ExperienceVery friendly and professional help.
Zane GTruck clean. Good
Manuel Ftake bettter care of moving parts
RON tTruck was dirty in the back and had a bad smell
Mariluz Pnothing work great
JONATHAN BPay attention and when a customer waives coverage don’t try and stick it in there anyway. It’s not the amount it is the principle5
Dale WDid not physically check truck or equipment in
James SFirst truck I rented was a 15’, when I tried to pull out I realized it had brake problems and the oil light was on. Oil pressure gauge was bottomed out. The young woman resolved the issue Johnny On The Spot. She upgraded me to a 26’ at no extra charge. A++ on her customer service.
Russell TEverything went smoothly and Angie was great to work with! I will definitely recommend this location again!
Lisa KThe "attic" leaked and ruined several boxes. While I understand and appreciate the location didn't have anything to do with the U-haul truck itself, the customer service number for u-haul was a terrible experience and there was no remorse.
William PAngie, our CSR, was a delight! She was informative, very helpful and stayed in touch with updates about our truck being available before our move date. She assisted with the pre-trip inspection & waved good-bye as we drove away.
ROBIN CClean the windshield, the truck I rented was very dirty, I had to scrub the windshield.
KENNETH LVery easy to work with that pretty much sums it up I would use this location again and the future if I have the need for a U-Haul truck
Brian DPoor service. Truck was 30+ minutes late. Our Uhaul hired help did not show up. We were stuck forced to dangerously self move huge and heavy items as a result. Will not return to this Uhaul location and avoid Roy's Moving Co.
Scott MTruck had dog hair under, around and between the seats. Smelled strongly of dog and cigarette smoke. I got a head ache riding around with the windows down. Other than that, location was accessable and I had no issues. Just please clean trucks between uses.
Shane SAll was good
robin jHad it for 15 years it was good. Moving out of state and had to close it out.
GERTRUDE A | Overall ExperienceAngie was great! she answered all our questions and made the whole process of renting a unit very easy. We will definitely recommend Golden Triangle to anyone who needs storage. The rates are very reasonable as well.
JULIA W | Overall ExperienceThis laction the people was awesome I be using them in the future thank you
DARNAIL MIt was a little hard to locate but overall very good service
Shelby NI had an excellent experience with this U-Haul location! Extremely nice, patient and kind! Made the entire process better! Thank You!
ALLENL BThe storage facility was great for the time we needed it. We rented an outside non climate controlled unit and it worked out well for us. The online payment system was extremely easy and very user friendly. We would rent a storage unit from them again, should the need arise in the future.
JODI W | Overall ExperiencePainless experience
RICH CThese are no lights on the property at night on the common grounds it’s very dark
CHRISTOPHER D | Overall ExperienceIt was hard to get to where we could park the trailer. I was also not informed I was supposed to check in when we dropped it off.
Candice VCustomer service was great. She worked with us on pick up and return. She presented various price options. She accepted a company credit card. The truck was a different matter. It vibrated. Did not like speeds over 65. Did not handle rain well. Both cabin doors only closed when slammed. There was a lack but no key for it. Only a radio option. No CD. No Bluetooth. No satellite radio. Renting and returning was good, easy and fine. Driving was an ordeal. 7 hours became 8.5 hours due to rain, traffic and a difficult truck.
MEDEK HEasy and convenient, plus I saves money.
JUAN FVery nice customer service and all went smoothly.
DAWNRENAE KThis location has always been point on and willingness to satisfy the customers need and accomodation, very profesdional and courteous. I highly recomen this location for top notch service
EARL KThe lady that helped me was grest, couldn’t have been a better experience.
CRAIG ALady was kind and welcoming
FRANK TI went to the storage unit and it looked immaculate. I had not been to the unit in a few months, but when I went to check it out, there were mice droppings all over the floor by my boxes. I started moving my stuff out that day, that was Thursday. I went back to get the remainder of my stuff on Saturday and the air-conditioning was not working. I pay for climate controlled for a reason. I understand that mice can get into anything; but I am not sure that the pest control is properly managed. I also understand that air conditioning units do go down. Temperature should be somehow monitored. People have stuff in there that needs to be climate controlled; that is what we pay for. Some stuff is priceless and could get ruined if not in the right climate. I am sorry, I would not recommend this storage company and maybe they are all like this; no more storage for me!
MARIANNE G | Overall ExperienceEverything was Great
Christine SThe female attendant was always courteous and helpful. On occasion when I would forget my entry code she would help retrieve it.
NANCY D | Overall ExperienceSmooth & expedient UHaul reservation & pickup. Angie is great, customer friendly, & always handles storage solutions quickly! Highly recommend!!
DONNA Avery friendly and helpful
Patricia HExcellent staff. Great experience.
LIAM MExcellent customer service. She knew exactly what to do.
Rebecca DIf I need to use storage again. I will be calling this storage warehouse.
DOROTHY L | Overall ExperienceEvery thing was done right. Excellent customer service. Rented a Uhaul on a very short notice and it was available. Agent was professional, and courteous. Will always go back to that location for my rental.
Betty KThe staff and facility is great. I had a storage unit for over 4 years and never had a single issue. The buildings are well maintained and security is great. Even with all of the storms and hurricanes never a water leak.
MYRON Y | Overall ExperienceThey were very friendly and helpful here.
MARLENE BCar hauler was badly in need of some service. Please make sure your periodic maintenance is performed prior to renting out equipment.
Kelly DFor the 26 foot truck offer to move it from the parking area. It can get a little clamped back there.
Peter SNothing. The whole rental process was smooth and easy. Easy pick up, easy drop off. Convenient location, friendly helpful staff.
William KThe office personnel are always friendly and helpful.
SASHA N | Overall ExperienceI was very satisfied with the facility. Always clean and usually easily accessible. The first month was free on a promotion so I didn't qualify for a prorated last month. I will recommended again.
RENE W | Overall ExperienceThe fasility was very good and the personal was great
CARLOS M | Overall ExperienceFirst, my rate continued to increase. When we got out unit it was $50 per month. By the time I closed it, the rate was $70 per month. Secondly, there were rats. All of my personal items were damaged.
JORGE M | Overall ExperienceThe rental prices kept going up too much, too often.
JOHN A | Overall ExperienceAngie is great
MONTY F | Overall ExperienceGolden Triangle was helpful and friendly. Call them directly. Do not use UHaul webpage. It is not accurate.
Privacy R | First ImpressionsCustomer service was amazing. My original unit was too small and the staff member changed is without a problem.
REUBEN B | First Impressions