Customer Reviews for Goodyear Self Storage & RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Goodyear Self Storage & RV
Nothing - our experience was great.
While this location was great, this was not where I was supposed to drop it off. That place had a BITCH working at the counter who refused to accept the equipment and refused to give me an alternative. Customer service after the rental was no help.
Initially ordered two sets of furniture blankets. Only took one set and returned it but charged for two.
I was charged for a full day yet I had the truck for less then 12 hours. This was due to me asking to change pick up time I was offered no replacement or anything I was just told that I had to truck before 8 am even though I picked it up at 3 pm. I have rented from haul a lot and this is the worst location I have ever rented from.
I don't have any complaints about the actual location and truck. I had problems with reserving and getting a truck. Reservations made in advanced for myself had been reserved for another family. Uhaul gave the truck to the other family claiming they reserved it first. Than they scheduled reservations for me in another town that was an hour away. Turns out the truck never was turned in, so that I could pick it up. Uhaul only credited me $50 once. I will never give business to uhaul again. it was a mess. Uhaul needs to change their system and how they reserve trucks online. The call centers should be responsible, in calling these companies and double checking that the trucks are actually ready for use. I had to replan my move and in the end cost me more. I don't recommend uhaul to anyone.
The staff was very accommodating and worked with us to return our trailer the same day. Great service!
There was an error on my final bill, but will be calling them at the next opportunity.
The two young men (Andre & Alen?) helping with this transaction/process were OUTSTANDING!!! They were very knowledgeable, kind and helpful. Thank you, thank you!!!
The two young men Andre Alen? were awesome!!!
I was very upset with this Uhaul reservation. I reserved a 26' Uhaul at the Avondale, AZ location since I live in Avondale, and when I got to the location I was told I didn't have a reservation there. I called the number and found out the location was changed to 91st avenue in Phoenix. I had to walk more than 3 miles to the new Goodyear, AZ location to pick up the Uhaul. At the Goodyear location I was told they didn't have the small utility dolly I ordered and was going to be charged extra for the larger dolly. I was very unhappy with that and he knocked off $5. Unauthorized changes to my reservation were made and walking in 110 degree weather was not pleasant.
When I dropped off the Uhaul in California I was told the computers were down and they wouldn't be able to check me in for a while. I received a phone call hours later saying I went over 2 miles, but he was going to wave the fee. This made my Uhaul experience even worse. This was a horrible experience and I will be taking my business elsewhere.
I had a very pleasant experience with the Park Forest Illinois location as well as the Goodyear AZ location. I would definitely recommend them both.
The associate was very helpful and offered an option thst saved us $40. We appreciate that kind of service.
Thank you for helping me in such a short notice, Keith... you were a Big help. Pam
Simply put, Keith and Andre are the best in the business. Not only were they very friendly and courteous, but after discussing my move with Keith he made recommendations that literally cut my anticipated move time in HALF and made it as painless as possible. I have worked with U-haul locations across the country and this has by far been the best experience I've had, and I owe it all to Keith and Andre. To the owner of the location at 2121 Litchfield Rd. in Goodyear, AZ: I would drive across the city to work with your location again because of the competent and professional service I received from your staff. Rarely do I write reviews; however when someone goes above and beyond the call of duty accolades are due. Keith and Andre, my girlfriend and I thank you dearly for making a difficult process much easier!!
The guys at this location are hard working, friendly, and helpful. They represent your company extremely well and I will return to this location over others in the area as a result of this staff!
The staff was very helpful
I told the guy when we picked up the tank wasn't 1/2 full, but he said that's the closest mark he can make.
Great experience, staff was super friendly and helpful.
I had Keith help me with my rental and he was awesome. Moving can be very stressful and Goodyear Storage and RV definitely minimized the rental stress as much as possible. Thank you.
The customer service was excellent and the truck was new and clean.
Aundrey was very kind and helpful.
Keith and Allan did an excellent job in getting us in the proper location for unloading. Great work gentlemen!
Staff was very friendly and helpful. I highly recommend this location for moving and storage needs.
From start to finish everything was outstanding. The customer service was top notch...I would highly recommend this Up haul location. Thanks again for superb service..
I have to say after reading the good reviews i wasn't sure it would be true but they were. The people that helped me out were very nice and gave good customer service unlike a lot of business these days. I usually go to the closer u haul by my house but they didn't have the size trailer i wanted. For now on i'll be going to this location whenever I need to rent something.
Staff are courteous and not at all intimidating, most helpful...will be a returning customer!
I liked everything, but the young boy who hooked up the UHaul did not do it correctly. He did not teach me how to hook it up safely. When I had to visit another UHaul location, they fixed the way it was hooked up.
The guys at this location were really great. Offered the right add on items with out trying to sell a bunch non-sense.
When I arrived the building was locked and no sign indicating that they will return. Waited for a little bit in the meanwhile there were two others they came to the front door as we all waited, then someone open the door. I would have been okay with that, had someone just put a sign up! Other than that the service was quick and friendly.
Staff was very kind and very helpful.
Initially I was almost turned away, after I had a confirmed reservation online. I showed up to pick up my 26ft truck, and was told that it was waiting on a part that had been requested three hours prior (turn signal light bulb). They could not issue the truck to me without the light working. There were no other trucks available. Luckily for me, another gentleman returned a different 26ft truck early, and I was able to wait for that one. Had that not happened, I would have been completely screwed. everyone I had arranged to assist, who had requested time off form work, etc. would have been for nothing. Thank goodness for this guy and the employees at this location working with "traffic" on the phone to figure out how to get this to work. the guys on site were awesome. from what I could over hear, "Traffic" was pretty worthless and honestly didn't seem to care about the fact that their lack of a sense of urgency or effort period directly affected my life and several others that day. The guys on site were amazing and went the extra mile to be patient and to keep me calm. They are the reason this was not an awful experience.
I was not given info. on how to return the truck after hours & their parking is behind locked gates. My car was behind the locked gate. Short story, I had to keep the uhaul overnight because I had no other transportation since my car was locked up. Aside from that, the 1800# put me on hold for almost an hour and weren't helpful either. Then the next day, I couldn't return the rope I had bought because you guys have a no return policy. Never gets worse than that. I don't blame the last part on the location though.
they have limited parking for after hours drop off
Employees are always courteous, knowledgeable, helpful and professional. I enjoy renting from a solid business like that Uhaul center.
The guys were great and very professional...excellent location!!
I have rented storage units from this location two different times. The site has been great. We have only had great customer service and never had any issues. The process for the Uhaul, also two times, has been efficient and couldn't have been any better.
This facility is exceptionally clean. The people are nice and helpful. The manager is exceptional. He was helpful in every way and the reason my most recent truck rental was a U-Haul.
Keith at the front desk was awesome.. Great service. He helped my mom unload my uhaul while I did the paperwork, I am a manager for Home Depot and it's. Ice to see good customer service. Thank you
The two gentleman at this location went up and beyond, to make our experience a great one... Thank you guys.
Communicated well and informed me on all I needed to know. The inside units are actually cooled with AC unit and not a swamp cooler. Easy to understand payments. Cheapest price I could find in town.
have a spare set of keys for all vehicles
Keith, wonderful to work with.
Booked one on line at RV and Marine supply and they did not have truck when I went to get it. Where is my $50???
I didn`t used the storage. I canceled it 2 weeks ago at Uhaul`s website.
Great people! Clean facility. Great location. Fast service and great deals. I would recommend to others!
Great customer service. Rep was professional and friendly.
Everyone was very helpful and curteous. Size room was suggested and worked perfectly.
Staff was very professional and the storage unit met my needs perfectly.
John was awesome and fast getting the paper work signed and showing us the unit. Would Recommend!!!
Excellent customer service!
Personnel are efficient and very helpful. Their Customer service is extremely good. Friendly, fast, and knowledgeable.
It`s rare that you are actually happy to do business with someone - this is one of those places. Very efficient and pleasant husband and wife team!
Friendly, and very helpful. Top notch customer service.
Awesome service! I`ve moved a lot and rented spaces at more locations that I care to think about. This is by far the greatest of them all.
Outstanding husband and wife team manage this facility. It is clean well maintained and secure.
Extremely friendly and accomodating. The place is very clean and security is the tops!!
very clean, friendly, quick on paperwork,exceptional service.
Very friendly and helpful staff. Could not ask for more out of them for an out of towner.