Customer Reviews for Goodyear Self Storage & RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Goodyear Self Storage & RV
Had a good experience renting the truck quick and easy very nice workers and great customer service will definitely use this location again.
Friendly staff, overall great experience.
Excellent crew....thank you!
Hire more nice gentlemen like the 2 that was their this morning...
I have rented from this location many times without issue. Keith is awesome.
Everything was good friendly employees and very helpful
I returned the pick up with the same gas if not more gas that when I rented it. And was charged $30 for gas. Absolutely ridiculous and I will never be using uhaul again.
Wash equipment more often
We came into the location to pick up our truck and after loading we came back to pick up a trailer for our car. After hookinh everything up, the employee told us there was an electrical problem and we need to call road side assistance. We waited there for hours. We we're suppose to close on our house that day and because of the delay and poorly maintenanced vehicle at our uhaul location we couldn't..my husband and I will never use uhaul again.
Great and courteous service!
Very nice man and a very clean office. He was concerned about our trip and asked questions.
Very nice man, took care of us as soon as we pulled up,
Excellent customer service!!
My original drop off location(Arizona Storage) informed me when I arrived after the 30 hour drive that they were not accepting any transports or trucks due to lack of space, had to drive back across the city to another location.
they tried to rent me a truck with two (2) bald rear tires on drivers side. Told me they would not replace the tires. Recommended I call roadside assistance to have the tires replaced. I told them I would use a competitor and left. 30 minutes later he calls me to say a truck just arrived with good tires. I rented this truck. Later the air intake tube developed a leak and stranded us on the interstate. Incompetent.
The employee was Extremely helpful, kind and worked very fast. Very happy with the service I received!!
Over charge and then did nit want to refund what was owed to me
VERY helpful and friendly staff!!!!
Great personal interactions
The truck was returned very dirty and smelling like cigarette smoke. The location was unable to clean the truck before renting it to me, so I had to use it in the condition I received it.
The location's key drop-off box was too small for the key fob for the truck, and there was no indication of how to leave the key otherwise.
There was a man sitting outside the location who explained to me that he couldn't return the truck inside the gate, that the representative said he would give him a phone number to open the gate but never did. Overall, the whole return process was very disorganized and not pleasant.
another location took 250 of their pads leaving them only 18 out of 36 that I had preordered. the other location was south of Van Buren and Felix Alecial drive.
It was very inconvient to HAVE to go to two locations to fill an order that was on the books.
Outstanding service #1 on my list. Friendly, courteous and true professionals!
Never an issue with this location. The guys in there are AWESOME!
Very fast service. This will be the only location I rent from or any of my family. Thank you
I requested furniture blankets, the location didn't have any. It wasn't a huge deal, got my money back, but I wish I had known prior to moving so I could have found a substitute.
Maybe be open later in the day
free waters for all its hot in AZ.......,
Your employees were very helpful, they were great! Will do business with again.
The truck key did not fit into the return key box.
The rental at this location, from the on-line booking to the pick-up & return of the trailer, was flawless.
Keith and Alan are quick and expedient. I really like this place. I also have a storage unit here and am very happy with the service here
The staff was friendly and helpful. They were quick and efficient, and I would definitely recommend this U-Haul facility.
I feel that the price I was charged was way too high, it was double my original quote.
Good clean place, gate was temporarily broken though.
Checking your vehicle before you rent them I had to go on break down before my trip home. Really I am glad the guy in Goodyear kept me calm. Really no lights. Check out the trucks before people load them.
did not have queen size mattress cover for sale. Also the requested furniture dolly was not provided. The attendant said "they were hard to come by". Isn't the reason to have online ordering well in advance so you can have all the necessary items ready when the customer comes to pick up the equipment? You had two weeks. Otherwise I would have rated excellent.
Manager Keith is wonderful! personable and helpful.
Nothing - our experience was great.
While this location was great, this was not where I was supposed to drop it off. That place had a BITCH working at the counter who refused to accept the equipment and refused to give me an alternative. Customer service after the rental was no help.
The two young men Andre Alen? were awesome!!!
The staff was very helpful
Staff was very friendly and helpful. I highly recommend this location for moving and storage needs.
Staff was very kind and very helpful.
Communicated well and informed me on all I needed to know. The inside units are actually cooled with AC unit and not a swamp cooler. Easy to understand payments. Cheapest price I could find in town.
I didn`t used the storage. I canceled it 2 weeks ago at Uhaul`s website.
Great people! Clean facility. Great location. Fast service and great deals. I would recommend to others!
Great customer service. Rep was professional and friendly.
Everyone was very helpful and curteous. Size room was suggested and worked perfectly.
Staff was very professional and the storage unit met my needs perfectly.
John was awesome and fast getting the paper work signed and showing us the unit. Would Recommend!!!
Excellent customer service!
Personnel are efficient and very helpful. Their Customer service is extremely good. Friendly, fast, and knowledgeable.
It`s rare that you are actually happy to do business with someone - this is one of those places. Very efficient and pleasant husband and wife team!
Friendly, and very helpful. Top notch customer service.
Awesome service! I`ve moved a lot and rented spaces at more locations that I care to think about. This is by far the greatest of them all.
Outstanding husband and wife team manage this facility. It is clean well maintained and secure.
Extremely friendly and accomodating. The place is very clean and security is the tops!!
very clean, friendly, quick on paperwork,exceptional service.
Very friendly and helpful staff. Could not ask for more out of them for an out of towner.