Customer Reviews for Goodyear Self Storage & RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Goodyear Self Storage & RV
The truck was returned very dirty and smelling like cigarette smoke. The location was unable to clean the truck before renting it to me, so I had to use it in the condition I received it.
The location's key drop-off box was too small for the key fob for the truck, and there was no indication of how to leave the key otherwise.
There was a man sitting outside the location who explained to me that he couldn't return the truck inside the gate, that the representative said he would give him a phone number to open the gate but never did. Overall, the whole return process was very disorganized and not pleasant.
another location took 250 of their pads leaving them only 18 out of 36 that I had preordered. the other location was south of Van Buren and Felix Alecial drive.
It was very inconvient to HAVE to go to two locations to fill an order that was on the books.
Outstanding service #1 on my list. Friendly, courteous and true professionals!
Never an issue with this location. The guys in there are AWESOME!
Very fast service. This will be the only location I rent from or any of my family. Thank you
I requested furniture blankets, the location didn't have any. It wasn't a huge deal, got my money back, but I wish I had known prior to moving so I could have found a substitute.
Maybe be open later in the day
free waters for all its hot in AZ.......,
Your employees were very helpful, they were great! Will do business with again.
The truck key did not fit into the return key box.
The rental at this location, from the on-line booking to the pick-up & return of the trailer, was flawless.
Keith and Alan are quick and expedient. I really like this place. I also have a storage unit here and am very happy with the service here
The staff was friendly and helpful. They were quick and efficient, and I would definitely recommend this U-Haul facility.
I feel that the price I was charged was way too high, it was double my original quote.
Good clean place, gate was temporarily broken though.
Checking your vehicle before you rent them I had to go on break down before my trip home. Really I am glad the guy in Goodyear kept me calm. Really no lights. Check out the trucks before people load them.
did not have queen size mattress cover for sale. Also the requested furniture dolly was not provided. The attendant said "they were hard to come by". Isn't the reason to have online ordering well in advance so you can have all the necessary items ready when the customer comes to pick up the equipment? You had two weeks. Otherwise I would have rated excellent.
Manager Keith is wonderful! personable and helpful.
Nothing - our experience was great.
While this location was great, this was not where I was supposed to drop it off. That place had a BITCH working at the counter who refused to accept the equipment and refused to give me an alternative. Customer service after the rental was no help.
Initially ordered two sets of furniture blankets. Only took one set and returned it but charged for two.
I was charged for a full day yet I had the truck for less then 12 hours. This was due to me asking to change pick up time I was offered no replacement or anything I was just told that I had to truck before 8 am even though I picked it up at 3 pm. I have rented from haul a lot and this is the worst location I have ever rented from.
I don't have any complaints about the actual location and truck. I had problems with reserving and getting a truck. Reservations made in advanced for myself had been reserved for another family. Uhaul gave the truck to the other family claiming they reserved it first. Than they scheduled reservations for me in another town that was an hour away. Turns out the truck never was turned in, so that I could pick it up. Uhaul only credited me $50 once. I will never give business to uhaul again. it was a mess. Uhaul needs to change their system and how they reserve trucks online. The call centers should be responsible, in calling these companies and double checking that the trucks are actually ready for use. I had to replan my move and in the end cost me more. I don't recommend uhaul to anyone.
The staff was very accommodating and worked with us to return our trailer the same day. Great service!
There was an error on my final bill, but will be calling them at the next opportunity.
The two young men (Andre & Alen?) helping with this transaction/process were OUTSTANDING!!! They were very knowledgeable, kind and helpful. Thank you, thank you!!!
The two young men Andre Alen? were awesome!!!
I was very upset with this Uhaul reservation. I reserved a 26' Uhaul at the Avondale, AZ location since I live in Avondale, and when I got to the location I was told I didn't have a reservation there. I called the number and found out the location was changed to 91st avenue in Phoenix. I had to walk more than 3 miles to the new Goodyear, AZ location to pick up the Uhaul. At the Goodyear location I was told they didn't have the small utility dolly I ordered and was going to be charged extra for the larger dolly. I was very unhappy with that and he knocked off $5. Unauthorized changes to my reservation were made and walking in 110 degree weather was not pleasant.
When I dropped off the Uhaul in California I was told the computers were down and they wouldn't be able to check me in for a while. I received a phone call hours later saying I went over 2 miles, but he was going to wave the fee. This made my Uhaul experience even worse. This was a horrible experience and I will be taking my business elsewhere.
I had a very pleasant experience with the Park Forest Illinois location as well as the Goodyear AZ location. I would definitely recommend them both.
The associate was very helpful and offered an option thst saved us $40. We appreciate that kind of service.
Thank you for helping me in such a short notice, Keith... you were a Big help. Pam
Simply put, Keith and Andre are the best in the business. Not only were they very friendly and courteous, but after discussing my move with Keith he made recommendations that literally cut my anticipated move time in HALF and made it as painless as possible. I have worked with U-haul locations across the country and this has by far been the best experience I've had, and I owe it all to Keith and Andre. To the owner of the location at 2121 Litchfield Rd. in Goodyear, AZ: I would drive across the city to work with your location again because of the competent and professional service I received from your staff. Rarely do I write reviews; however when someone goes above and beyond the call of duty accolades are due. Keith and Andre, my girlfriend and I thank you dearly for making a difficult process much easier!!
The guys at this location are hard working, friendly, and helpful. They represent your company extremely well and I will return to this location over others in the area as a result of this staff!
The staff was very helpful
I told the guy when we picked up the tank wasn't 1/2 full, but he said that's the closest mark he can make.
Staff was very friendly and helpful. I highly recommend this location for moving and storage needs.
Staff was very kind and very helpful.
Communicated well and informed me on all I needed to know. The inside units are actually cooled with AC unit and not a swamp cooler. Easy to understand payments. Cheapest price I could find in town.
I didn`t used the storage. I canceled it 2 weeks ago at Uhaul`s website.
Great people! Clean facility. Great location. Fast service and great deals. I would recommend to others!
Great customer service. Rep was professional and friendly.
Everyone was very helpful and curteous. Size room was suggested and worked perfectly.
Staff was very professional and the storage unit met my needs perfectly.
John was awesome and fast getting the paper work signed and showing us the unit. Would Recommend!!!
Excellent customer service!
Personnel are efficient and very helpful. Their Customer service is extremely good. Friendly, fast, and knowledgeable.
It`s rare that you are actually happy to do business with someone - this is one of those places. Very efficient and pleasant husband and wife team!
Friendly, and very helpful. Top notch customer service.
Awesome service! I`ve moved a lot and rented spaces at more locations that I care to think about. This is by far the greatest of them all.
Outstanding husband and wife team manage this facility. It is clean well maintained and secure.
Extremely friendly and accomodating. The place is very clean and security is the tops!!
very clean, friendly, quick on paperwork,exceptional service.
Very friendly and helpful staff. Could not ask for more out of them for an out of towner.