Customer Reviews for Goodyear Self Storage & RV
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Goodyear Self Storage & RV
It was not completely clear where to park the trucks for after-hours drop.
Honestly, nothing to improve upon. Amazing experience start to finish.
General manager was above and beyond in customer service. He corrected the incorrect rental of the vechile. Excellent service. Greeted us with a fantastic attitude.
Poor drop off instruction for after hours operation. But over all good experience.
very nice. professional. would use again. would recommend
As a Uhaul MovingHelper, POG Moving & Helpers- a 5 Star Company on Movinghelp.com, this is our preferred West Valley location to pick up trucks and equipment
At drop off after visiting the office personnel did not come out to tell where to park the trailer as advised.
Everything was great. Always eager to help and make our rental easy and quick! Keith and Yony do an excellent job!
The guy that helped me was awesome, friendly, and knowledgeable.
Great experience, Kieth was quick, professional and a pleasure to work with. I do not normally respond to surveys unless they are really bad reports of over the top good. Thanks
Service and personnel was excellent. Was a lot of room to maneuver and hook up were in a 40 foot motor home.
I reserved a 4x8 trailer online for $59 but when I picked up I was going to be charged $69. Additionally, the card I used to make the reservation wasn't kept on file and I had to give the information again. The adjustment was made in the store and the associates were more than helpful. One even let me use a pin for my hitch. My only suggestion is to improve the online service.
Have the right size truck that is requested at time of booking.
Keith was a great help, even suggesting a more appropriate trailer for my needs than what I requested.
Severely understaffed. There was only one person there to manage the entire operation. I tried calling several times, but he was too busy to answer the phones.
Excellent experience again, will use this place entirely next tkme. Great customer service from the staff.
The truck needs alignment and the equipmenti gad reserved wax not available and the dolly that was substituted for gye furniture cart was not operable and squealed very high pitch.
Excellent service. I have used this location several times. Family members have used it as well. I recommend this location to anyone that is moving in the area.
Keith at this location was an excellent person to deal with. Did not expect the great service we recd. So I thought he should get some special notation in his records. thank you
I said yes because the young man who finally signed off, took care of us, and gave us a fair deal!
Keith was very friendly and accomodating. Great Customer Service!
After hours drop off site
No improvement needed, quick check in of equipment and no hassle.
I have used this location several times, every time the employees are friendly and efficient.
Excellent upbeat staff at this location they helped make my emergency move less stressful! Quick easy process.
Without a doubt the best UHaul facility and best service I have ever experienced. Highly recommended.
Great customer service both when we picked up our truck and returned it!
Friendly staff, quick service.
The manager, Keith was very helpful and very nice. I will come back and use this location again.
i paid for 5 days and I only used 3. Why can't you refund me for the days I'm not using it! I got charged for nothing! It's a rip off! Next time Pay for a day and keep it for a week! That sounds fair doesn't it! Re think your billing!!! Also it came back clean and I didn't get 20 dollars back.
Ten years of renting Uhauls around the country for band touring and this is easily the best location I've ever been to.
the door was sticking. had to fight with the door the entire trip.
the area is gated so you have to park outside and there is not much room for truck no one answers the telephone we called several times over a three day period during working hours and no one ever answered
This was the second time using this location. The staff is friendly and quick getting you on your way. The Truck we picked up this time had food wrappers on the cab floor and it had a disgusting smell of sweat and old Italian food that made it hard to drive.
Good clean place, gate was temporarily broken though.
The two young men Andre Alen? were awesome!!!
The staff was very helpful
Staff was very friendly and helpful. I highly recommend this location for moving and storage needs.
Staff was very kind and very helpful.
Communicated well and informed me on all I needed to know. The inside units are actually cooled with AC unit and not a swamp cooler. Easy to understand payments. Cheapest price I could find in town.
I didn`t used the storage. I canceled it 2 weeks ago at Uhaul`s website.
Great people! Clean facility. Great location. Fast service and great deals. I would recommend to others!
Great customer service. Rep was professional and friendly.
Everyone was very helpful and curteous. Size room was suggested and worked perfectly.
Staff was very professional and the storage unit met my needs perfectly.
John was awesome and fast getting the paper work signed and showing us the unit. Would Recommend!!!
Excellent customer service!
Personnel are efficient and very helpful. Their Customer service is extremely good. Friendly, fast, and knowledgeable.
It`s rare that you are actually happy to do business with someone - this is one of those places. Very efficient and pleasant husband and wife team!
Friendly, and very helpful. Top notch customer service.
Awesome service! I`ve moved a lot and rented spaces at more locations that I care to think about. This is by far the greatest of them all.
Outstanding husband and wife team manage this facility. It is clean well maintained and secure.
Extremely friendly and accomodating. The place is very clean and security is the tops!!
very clean, friendly, quick on paperwork,exceptional service.
Very friendly and helpful staff. Could not ask for more out of them for an out of towner.