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Randy Z
Customer Reviews for Granite Guys LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was A1 and will be utilizing them again
Shanta wI do not recommend the app or u-hall the communication was horrible I was not contacted like I was told and had to figure out the new place which was Granite guys on my own. Your representatives were horrible and did not keep their word. Service sucked.
david rGreat people to work with through the moving process.
Melvin RGive people the deposits back.
Nija Wyour trailers are hard for a 77-year-old to have to pick up and put on the truck because you have no dolly wheel on your trailers, very inconvenient for the customer
LEONARD BGreat experience and st staff lady is the best!
Melvin RNothing everyone was very helpful and pleasant.
Dedra DThe woman that rented the equipment to me was rude, short and not professional at all. I used to be a dealer for U-Haul, so I was very specific of my needs and dates and times. She messed those up. I returned the truck with the same amount of gas, I picked it up with and she charged me for gas, when it actually was returned with more miles to empty than when I got it. The truck I rented had less than 2,000 miles on it…all you have to do is take a broom out there and sweep the inside of the cab and the back of the truck out…it takes less than 5 minutes. If it needs it…spray some cleaner on a paper towel or towel and go out there and wipe it down…it takes less than 2 minutes. And customer service is very, very big in this business. Customers are already stressed out with having to move, and you don’t know their situation, so the least you can do is be respectful and kind, even if you have to fake it…or you’re in the wrong blueness. CUSTOMER SERVICE SKILLS and MAYBE and I mean MAYBE 10 minutes out of your day to clean a truck before it’s rented. And you need to pay more attention to the mileage and gas, because every dollar and penny may make a huge difference to some people. I definitely do not recommend this location. She needs to go back through her U-Haul University classes or either close up shop.
Tristen AGot the uhaul over two hours late due to complications with mobile pickup and no one being available on-site, contact number or customer service to help.
William DEasy drop off and next day verification!
Susan GThe office Lady was very polite, and it was a pleasant experience.
Michael FCannot suggest a thing.
Roger RNone of the trailers have a wheel on the tongue to make it easy too hook up and on hook
LEONARD BEasy to follow instructions - everything was there and ready for pick up.
John ZThey did not go over the truck well steering wheel was clocked at 10 and 5 dig and had to fight with steering wheel going on down the road
Michael CSuper nice and helpful people. May want a sign out front of which location to go to for the building since it is in a Trailer and not the receiving building.
Logan FSo easy
Arlene EStaff location to ensure all equipment paid for is in the truck when checking out truck.
JOE WUsb dont work everything else was OK
Richard LTruck has empty tank
Wagner SDo a walk-around with customer to inspect for damage
Barry WThank you
Angel ZEverything was great accept for the drop off process. I didn’t have enough service at the location to do the mobile check in. I’m not sure that anything can be done but maybe a disclaimer that it might be an issue.
Dru WVery pleased with Granite Guys U-Haul.
Mark MNo issues with the pickup location. U-Haul needs to improve it's ability to react to customer reservations and provide accurate and timely drop-off location information. I've had to call to correct something for the last 3 of 3 times I rented a U-Haul truck.
Richard MClean all food debris from in the cab of truck
Daniel GCheck engine light was on. Check gas cap was on. Was told it would be fine.
Tristen AReceived awesome customer service
Lavone SThe cabin of the truck was covered with animal hair. It was so bad I had to wipe down the truck myself.
Lanika TRecommend placing a light at the spot where the key drop-off is located. Difficult to find in the dark.
Richard MThe check out App would not work at their facility nor the checkin
Joe LWas told 3 different locafions to pick the truck, final loxation was almost an hour away from where i was moving. Truck did bot have any gas in it when pucked up.
luke m