Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

Rating:

4.0

I’m wondering why the price is so much higher going north than south.

Rating:

5.0

All the parking was for handicap (only 4 parking spaces total). So there was no where to park when I picked up the U-Haul.

Rating:

2.0

Ashley lied to us about 2 things. First she said 2 straps are provided with the trailer’s and second she said we would get money back at drop off if we didn’t use the 5 days on receipts. We got it to a uhaul drop off which we told her that we would use and they told us no money back so she lied to at the uhaul store in bowling green, florida or she didn’t know what she was doing. Either way I feel like we were lied to

Rating:

5.0

Ashley was amazing, and very easy to work with!

Rating:

2.0

Had to hook trailer by myself, took over a hour to get all done. My back still hurts from picking up and moving tow dolly. Also wired on cables not covered, still got cuts and had to tighten wheel covers at first gas stop due to being loose. NEVER AGAIN

Rating:

3.0

Store recent information in the system so we don’t have to keep repeating the same information every time we go to rent again

Rating:

2.0

The original drop off company lied and said they were closed for a week when I tried to drop off the trailer. I drive by the place that after and the following day and they were open both times. They clearly didn’t want to deal with the drop off. The second place that the drop off was relocated to was fine. This caused me to drive an extra hour round trip fuel and time I did not have.

Rating:

3.0

My charge was $48.10 but putative hold on $123.10 not sure why I understand a hold for double the amount but not triple ? And I return car dolly 2 hours early my first time renting from u haul and probably my last

Rating:

3.0

Was difficult to drop off after hours, no information on where the drop box was or anything, and no one to contact.

Rating:

3.0

Needs experienced help to assist manager.

Rating:

5.0

The young lady that waited on us was very friendly and helpful! It was pouring rain and they allowed us to unhitch the trailer in their parking lot without having to take it out back where most trailers are taken when returned. We were most thankful for that!

Rating:

3.0

But when it came time to drop off the trailer the girl said just take it around and just leave it in the field I guess I was expecting a little more since I had such great service with Larry in ohio

Rating:

4.0

My trailer leaked and ruined several hundred dollars of materials.

Rating:

5.0

Friendly and helpful

Rating:

5.0

First day on the job for the girl at the counter. Manager was very helpful in training her. I was disappointed that check-in could only be done on the phone and not on a computer.

Rating:

5.0

The u- haul site was a little slow but other than that it was good

Rating:

4.0

thank you

Rating:

1.0

Make sure you don’t give other people’s rentals to other people

Rating:

4.0

There was about 20 blankets in the truck which took up a lot of room when we were packing. Had to request they come to pick them up. They did which was very cooperative on their part.

Rating:

5.0

Good customer service, excellent location.

Rating:

3.0

None

Rating:

3.0

It was our drop off location yet we got notice of a charge saying it wasn't our drop off location

Rating:

5.0

The person was helpful and kind She offered to print me a copy of the contract.

Rating:

5.0

My experience was horrible. I almost lost 800 dollars to a moving company because uhaul couldn't fulfill my reservation. I had to drive almost 2 hours to go pick up the next truck and drive back home. Lost pretty much the entire day because my 7am reservation couldn't be fulfilled after having the truck booked for 10 days. Horrible experience from uhaul not specific locations

Rating:

5.0

Online reservations were a little tough. Reservations were canceled twice. Gave up took my chances on having a tow dolly availability. Got lucky!

Rating:

5.0

Have more vehicle at this location,will be nice , customer service was over expected.

Rating:

4.0

The location in Bowling Green is excellent and thank God the lady behind the counter was great at customer service.............since they are not letting me review the first location where I was supposed to pick up my truck on the day of my move the following is a review of that location not the one in Bowling Green !!!!!!!! I had a reservation at the U-Haul located on Pan American Drive in North Port, FL, which was only 5 minutes from our rental home that we were moving from. I received confirmation from U-Haul that everything was good to go for the day of our move but when I arrived at the location in North Port, FL I was told they did not have my truck and they were not expecting any trucks in today. The lady behind the counter was extremely uncaring and told me that all she would give me is the number of the traffic center. I had movers lined up for the morning and we had to be out of rental home by noon but this location in North Port could care less. I spent almost an hour on hold with the traffic center before they located a truck for me 45 miles away !!!!! This was an extremely upsetting and frustrating experience and really threw off the entire move.

Rating:

3.0

The person that we ordered from(lady) was rather have been somewhere rather than work. The man when we picked it up, was nice.

Rating:

4.0

I thought the rate was little high for just one way and only having it for 20 hours and only a 2 hour trip. But pulled nice

Rating:

5.0

The owner returned our call on New Year’s Day and even offered to come and open especially for us. We still had one more day so did not avail ourselves of his kind offer!

Rating:

5.0

Lower prices for a one way trip!

Rating:

1.0

Truck size we ordered and confirmed was not available when we showed up. Only had 1 truck that we could use and it was a in town only and we were not moving in town so had to drive an extra trip to drop the truck off. Truck was too small so we had to call around to find someone who had a trailer to help us with the rest of our furniture. Had to be out and moved that day so couldn’t move any other day, so we took the small truck. The guy that helped us at the desk was very polite and friendly. Great customer service. Had no issues with him just the aggravations of not getting the truck that we rented online and having to find a trailer and another pickup truck to move.

Rating:

5.0

Enjoyed the entire experience. Thanks to Grand Central

Rating:

3.0

Area is in a giant lot and they give no directions as to where to exit the area and where to exit the area and the area use suuuper muddy, almost got it stuck within the first 30 seconds. There was some blood on the windshield and passenger side interior mirror/sun shield. The lights barely worked and the suspension is shot.

Rating:

4.0

Windshield was very dirty inside the vehicle. I was forced by by Uhaul reservation system to go and hour and a half out of my way to pick up the vehicle. I wanted a location much closer.

Rating:

3.0

Uhaul did not have a good working air conditioner and only blew out very hot air

Rating:

5.0

None.. Great Location..

Rating:

5.0

Enjoy doing business with this store. Very friendly staff with lots of inventory. Will miss the very talented Nancy..

Rating:

5.0

People were fantastic.

Rating:

1.0

I am called about fraudulent charges to my account.

Rating:

5.0

The first trailer assigned to me was old and rusty. I requested a nicer one and it was changed with out any problems.

Rating:

5.0

Everything was great.

Rating:

5.0

Keep it going

Rating:

2.0

Not give the run around. Keep better track of vehicles reserved so no one else gives your promised truck and trailer to another customer

Rating:

1.0

This truck needs to be checked. When turning right. It makes a popping noise. And the transmission seems to have issues shifting. Plus the truck was NOT clean. With covid and everything, your equipment should be clean. Trash inside cab and inside of storage back. Clearly tell it wasn't cleaned at all prior to putting it out for a new rental release.

Rating:

5.0

Quick and easy return.