The cab of the truck was nasty. I had to clean it and vehicle transport the blinkers stopped working halfway through the trip
Elizabeth B
Customer Reviews for TL Gold Rents
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was great! We were able to get a truck the same day we needed to move and everything went smoothly. Would highly recommend!
Veronica BCustomer service at both locations was second to none!! Thank you
Craig SHours of operation leave a lot to be desired. My only experience with the business owners was asking about their extremely high priced equipment rentals. Personally they were pleasant to deal with in the past. I wish they could afford to stay open more and longer.
Kelly RNA
TONY RFIX your reservation methods and software.
Greg MExcellent experience
MARK AAutomated, on line SUCKS TERRIBLY... TOOK HOUR TO GET IN LOCK BOX... NO 24 HR SUPPORT TO CALL... COST ME 120 LABOR HOURS WAITING ON CODE... HAD TO USE SMART ASSOCIATE TO GO ON HIS PHONE, TAKE PHOTO OF ME TO VERIFY ME... BULL.. SHOULD HAVE GOT KEY FRO RENTAL AGENT... THEN DROPPED OFF... LATE FOR CORPORATE MOVE... BAD BIZ
Thomas SGreat job. Quick in and out.
ROGER OI was very satisfied and was able to have a smooth move with this location. Thank you again!
Jamaal BFaster internet
Troy OWell organized, lots of parking.
ROGER OTrailer was not properly attached to the hitch of the truck. The trailer came off, leaving it attached to thw truck only by chains. The truck had a check engine light on. All of which forced me to return all equipment and rent a truck from another location.
Rachel HEverything went well and on time, can't wait to rent another one on my next assignment. Jeff
JEFFERY J0/10 - Would NOT recommend! There was only 19 miles until empty when I received the truck and the inside of the cab was RIDICULOUSLY dirty, with trash, food, cigarette butts as well as stains that had obviously been there for a WHILE! It was so bad that my friend and I had to clean the seats before we even sat down. There was damage to the outside of the truck that wasn't "marked" as I was told it would be. I tried to dispute the condition of the truck on the website, but my request didn't go through... even after trying four times. Also, the truck didn't drive well at all. This was my first time renting a Uhaul, but I have been in them several times and they have always at least been clean. If I ever need to rent one again, I will go out of my way to make sure it is not from this location.
CODY TWe had to do all the work when returning equipment and was not able to receive my cash deposit and now I have no food because I have to wait for a check in the mail. Ridiculous
Sharon DGreat service, was able to turn trk after hours with no hassle. Thank you.
JOSHUA ON/A
Glenn SUnit was in great condition and the staff was great.
LARRY SIf you’re gonna offer a mobile pickup, please make sure it works. This is not the first time. I’m not sure if it’s the fault of uhaul, or the individual location, but this option is counterintuitive and adds time to pickup.
John HVery pleased !
DAVID SThe outstanding service that I had both times that I called to ask for help on the UHAUL 800 number was with a professional black lady that was taking calls, I wished i had written down her name. She really deserves to be recognized.
Paula BCustomer service stayed open a little bit late for me, went the distance to make sure I was ok with everything
Gregory AI had a good overall experience.
LARRY BSuper friendly and courteous. Took me to the truck to do the mileage and other checks. Drop off went fast and was quite smooth.
JONATHAN Wdropped off after hrs no one there. i do think that a different type of hitch needs to be used that one person can do, like a jack that you can raise up and down had to call someone to help get the trailer off my truck it was too heavy
sandra cStore was closed when dropped off.
Carmelo LEverything was great and very business
PAMELA HN/a
Jeffrey LReduce the daily price due to COVID -19 .
ANTHONY P