Had some IT issues with the app for (Pick-up) but other than that it went very well, easy and smooth transition. Travis from IT for (ride share) was stellar, helped me a lot that morning fixing the app awesome job.
Connor C
Customer Reviews for Store QC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I book 1 month in advance 2 days before my rental I was sent somewhere else for pickup, then again for a third place which had both truck and dolly. Then later after loading truck realized dolly ratchet was damage taillight was out end up getting dolly fixed at U-Haul dealer on spruce hills drive where I originally made my reservations a month ago. This all put my family back 6 hours on our close schedule to get to our destination. Unfortunately your review tarnishes the ones that help not the ones that lead me on a wild goose chase. Then you charge me 8 dollars when I checked vehicle in which was the miles I ran around originally getting it fixed. Horrible experience!!!
Thad OReally weird location. When returning truck, a homeless guy came out to lay by the truck. When I tried to return the truck online, it kicked me out and didn't let me submit all the photos. Just really weird and bad location.
Jade WNo one there. Was scared to leave trailer and not sure what was going on. Not the best.
David B