Customer Reviews for Gruver Cheveron
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gruver Cheveron
Origionally was scheduled to drop off equipment @ a U-Haul facility, was sent a Text Message (poor communication) of a location change and was sent to a closed rundown facility. Would recommend expanding U-Haul facility where I was origionally going. On a side note, when I drove by the U-Haul facility,there was clearly still room available.
No room for improvement. Service was prompt, friendly, and efficient.
great service. clean vehicle. nice experience!
I was also misinformed that my 4 day trailer rental for
$110 would be partially refunded if I brought the Trailer back before the 4 day rental. I brought it back in 2 days and didn't receive any partial refund since the rental was only one way. I told them was
misinformed by their salesman, but they still refused to refund me for the extra 2 days.
I paid for the rental in advance thoroughly the 800 number. My friend was to pick up the truck in clearwater and drive to me in naples. The quote was for 2 days ,204 miles 40 cents a mile after that for 146 out the door. My friend picked up the truck, drove to me and the receipt read 187. The man at the uhaul in clearwater added a 42 dollar safemove insurance to my bill without notifying me. I never agred to 187. I agreed to 146. I believe this was extremely bad business practice and I will not recommend this dealer to anyone. I will however still use uhaul, I won't let one bad apple spoil the bunch. I am trying to get my 42 dollars credited back to me! Can anyone help?
The individual was very helpful and even cam to me with my dropped credit card even though he did not have to. It was his facility that I had issues with. But, with him looking to sell his station and get out of business, I believe this issue will take care of itself shortly.
Excellent customer service!