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Sue D
Customer Reviews for Willard True Value
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Edwina Wjust not as professional as most u-haul locations
daniel sTrailer is way too short to use, needed height of 7 feet tall. I also needed a larger trailer but it was not available at this site by your orders. The trail pulled extra hard making my trip an extra 3 hours long.
Bob VStaff was very helpful with both pick up of trailer and its return.
Mark SSmooth transaction.
donna sNothing easy to rent and easy to drop off
david kEasy drop off, but once again the location was not made aware of the trucks previous injuries. Documented them all on arrival for pick up. The employee was helpful and quick
Jack RThese people were awesome!
Evon OThe man helped me to get the multiple issues corrected. He called customer care services himself over mileage issues, shorted on blankets per contract and that I was sent to a permanently closed location to return the auto carrier in Republic, Mo.
melanie cFirst time doing remote pick-up. Everything was where it should be and I got to my destination early morning as needed.
Greg SHandy and nice place to rent a trailer ! Nice store and friendly employees! Walked in and 10 minutes later was hooked up and leaving with a trailer!
Paul TWaited awhile as there was not anyone well trained on the uhaul service accept the manager, and he was off. It took about 45 minutes to rent and then another 45 to check back in
William DThe store wasnt open when we went to pick up the trailer. It was suppose to open at 9:00 am and we were there around 9:15-9:30. Luckily one of the workers was able to figure it out because they were waiting on the boss too.
Donna SUnfortunately i still do not have a receipt for my return and I requested an emailed and printed copy, this location was unable to provide either so I took time stamped photos of my return.
Wyatt RThose guys need a computer with faster service but they were great!!!!
Leah SGood place to rent or drop off a U Haul!
Paul TJessica provided excellent customer service.
hal b