Customer Reviews for Royalty Reliance
(U-Haul Neighborhood Dealer)

Rating:

1.0

The dolly wasn’t available so I need to be refunded for the dolly

Rating:

1.0

This was to be in office pick up, the office hours was supposedly to open at 9 am never open, for pick up & drop of ! Tried to return online but was having trouble completing when it required picture of dashboard, tired to take photos 10 times!

Rating:

1.0

Opened the back and there was a hat and hanger, other than that it was clean. My original reservation I set up, I showed up and they said no one is here to give you keys but I know a guy. Then I was charged triple for what I had originally agreed to on my original reservation. The guy was nice but how did I know I wasn’t gonna get kidnapped or robbed. The area is pretty dirty and not in the safest area. Idk I felt unsafe and taken advantage off. Still trying to get some of my money back.

Rating:

5.0

Exellent

Rating:

1.0

I was overcharged

Rating:

1.0

Place was ghetto and unattentive

Rating:

1.0

No one was at the business to check the truck for a whole week.

Rating:

5.0

Great Experience

Rating:

1.0

Poor customer service. Opened 45 minutes late. Too much invkn

Rating:

3.0

I rented the cargo van and it had a list of problems 1. The gas was almost on E. 2. The tire pressure was low and has the tire signal on the dash. 3. There were tables and chairs in the back of the cargo van. Instead of getting to my location to grab my stuff and pick up in one swoop i stopped to get gas 40.00 and air 2.50 the light was still on and since i was doing 20+ miles i wanted to be sure it was ok so i took it to a tire shop another 4.00 (1.00 each tire) at this point i wish i did turo cargo van i definitely would have had less hassle and came out cheaper. By all the crap that was not mine being in the back i had to double back. The only reason i didnt give it zero or 1 star is because its in a neighborhood thats easy to pick up and drop off and 2 its in a neighborhood where most businesses like uhaul dont wanna operate. Other than that i recommend u fully open up the back and check it out normally i do but i didnt and i wasnt about to unload and reload that stuff. As a black owner please do better im sure if u were patronizing a Susan, sarah, or sally it wouldnt be like this.

Rating:

3.0

Make sure the uhaul truck is in good conditions. I had to move in the middle of a small storm and the wiper on the driver side wasn't even there.

Rating:

5.0

5 Star Services

Rating:

1.0

Over charging

Rating:

5.0

Great Location Very Respectable and Patient With they're customers

Rating:

5.0

Keep doing what you're doing.

Rating:

5.0

Nothin everything was excellent

Rating:

1.0

I will recommend that you actually get an employee that will actually come to the store and open it and have you sit down and conduct business properly. Because the establishment is in the lower income area does it mean it doesn't deserve the same respect as a neighborhood of higher income. The overall professionalism at this establishment was none and void.

Rating:

1.0

Over charged me saying I didn’t fill up fuel after usage when I did. Filing a complaint with proof

Rating:

5.0

The cost was 100 more than initially quoted.

Rating:

5.0

It was a very " Professional and Courteous " experience!

Rating:

1.0

This was not my preferred place i wanted to rent. It was further away causing me to get charged for mileage. it was also in a TERRIBLE neighborhood. I felt extremely unsafe ,

Rating:

1.0

The brakes were bad the truck was not drivable it didn’t have any fuel in it I’ll like to be issued a refund I couldn’t bring the vehicle back to the pick up location because the vehicle broke down out of my control

Rating:

5.0

Absolutely The Best Uhaul Experience Ever !!!!!

Rating:

2.0

Make sure the driving conditions of the lot where the trucks are parked are safe. I blew out the tire of my personal vehicle in the lot. Also, give specific directions on how to open the key box.

Rating:

5.0

I was charged extra 69$ without being informed previously due to an insane storm!

Rating:

2.0

My truck wasn’t available when I was to pick it up then they found one for me

Rating:

2.0

Confusing. I dropped it off at a location that I was text messaged… and that experience was super bizarre.

Rating:

5.0

Good thanks you

Rating:

5.0

Keep up your good work people like me really appreciate you guys

Rating:

1.0

We had a terrible experience with uhaul over all. Not only did they change the pick up location to a place over an hour away (when I said multiple times we can only pick up at this location, and if they didn't have a truck available we would use another company), but they promised us and confirmed multiple times that the car trailer we rent would fit our F150...and it DID NOT! The WHOLE REASON we got the truck was because out truck broke down almost 3 hours from home and we needed something to haul our pick up truck. And because it didn't fit, we had to leave out truck in Chicago and drive an EMPTY uhaul truck AND car trailer back to Green Bay! Plus I had called at least 6 times to talk to someone and have them confirm everything with me since I did not have internet support and could not verify that they were telling me the truth with locations! Plus I was told the truck, trailer, insurance and milage would be around $320, but in fact it was over $400!!!!! So pissed I will NEVER use uhaul again!!!

Rating:

5.0

Great Customer Service

Rating:

3.0

The woman I spoke to on the phone was wonderful and very helpful. However, I would say the truck was not clean and the additional hand truck and furniture mats we had requested were not available.

Rating:

5.0

Do not change anything

Rating:

5.0

The last customer left a mask, a hat alcohol in a black store bag, chip bags. Trash in the back of the van should have been cleaned out. I had to place a sheet in the back to keep my dresses clean. The light stayed on for the tire during the entire trip. The front tire had a nail in it. I was afraid of having a blown out on the road.

Rating:

5.0

Nothing

Rating:

5.0

Customers service was a plus

Rating:

5.0

This location provided excellent customer service for my in-town move. We recommend them for anyone wanting to move quickly and cost-effectively.

Rating:

2.0

I was disappointed with a couple things. First, the location did not allow for TruckShare 24/7. I'm not clear why uhaul.com and the Uhaul app would allow me to waste time if mobile pickup was not an option. I was told that it was not an option when the associate inside of Royalty Reliance, LLC said that it was not. He didn't seem too willing to give me much of an explanation, either. Additionally, he wasn't wearing a mask while I stood inside of his office. I don't think he was rude or unkind, but I didn't feel like I was being treated like a paying customer. Maybe he just didn't know better, not sure. But I just think it could've been done better, that's all.