Customer Reviews for BLN Multiservice LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

The truck had blankets in the back that smelled like urine so the whole truck smelled like urine. Did not want to use a truck share but was forced to by this place. Was not given the dolly I rented and was then charged $100 for a “missing dolly”.

Rating:

5.0

Excellent Peaple

Rating:

5.0

I do have a problem because I’m being charged for fuel and when I got the truck it wasn’t at the fuel level that was stated in my contract. There’s no way I used that much fuel for 9 miles. So whoever marked the odometer before me marked it incorrectly.

Rating:

2.0

Truck was completely dirty from mud inside and out

Rating:

5.0

Excelente la ubicación Muy satisfecha con el personal que recibió el camión

Rating:

3.0

Hard to find…truck wasn’t available when I arrived. Didn’t have shipping blankets I ordered

Rating:

5.0

There is nothing i think they need to improve they came out when i was checking in the truck to make sure i didnt need any help

Rating:

3.0

KEEP YOUR PROMISE. GET THE TRUCKS TO THE CLOSET LOCATIONS FOR CUSTOMER EVEN IF YOU HAVE TO USE TRUCK RUNNERS OR BUY MORE TRUCKS OR DONT PROMISE THINGS AND TELL PEOPLE THE RESORVATION IS PERTEND.

Rating:

3.0

I had to go to 3 different uhaul locations to get the equipment I reserved and did not receive the truck I reserved

Rating:

5.0

Great service from Michelle

Rating:

2.0

I was supposed to pick up the vehicle at 10 o’clock on N. 4th St. no one was there it was locked called and she said she was should be there in 10 minutes waited a half an hour there callled and spoke to Zack and he called the employee and she told him that she told us she had an emergency not one time did she tell me she had an emergency I was late picking up my stuff that I had planned on getting at 10:30 that morning because I didn’t get out of there till almost 11 o’clock not happy at all I didn’t even get a discount for the inconvenience of waiting

Rating:

2.0

Went to the address and they were closed had to call them then waited over 20 mins to then be directed to another location to pick up uhaul. Following day I had a question about the bill and the representative I spoke to was rude and was told the incorrect information about the 24/7 policy that uhaul is now implementing and was overcharged which I still feel I should’ve have to pay. Will NEVER rent from there again!!

Rating:

5.0

Our agent, Tish Fitzgerald went above and beyond to help us and she was a pleasure to work with!!

Rating:

4.0

Some type of automotive fluid was leaking out of the front of the U-Haul after it was driven 100 miles. Not sure if that was a chance failure or caused by lack of vehicle maintenance. The mobile check-in service was a bit lengthy and required confirmation from two emergency contacts and employer. The key receptacle contained the incorrect key, but Michelle was most helpful and helped me check in and get the correct key. Michelle was fantastic, but the system was a bit difficult.

Rating:

3.0

The best part of our pickup was Michelle who came to assist us. She was very helpful.

Rating:

1.0

This experience was terrible. My reservation was changed from at 15ft truck to a cargo van which didn’t work from my move. You then sent me too another location and then another location, then too a location a hour from my house. I was then change for mileage there and beck even though it wasn’t my fault you fishy have the truck I had reserved. Horrible! Made a stressful situation even more stressful. Wasted my time and money!

Rating:

3.0

It was confusing. The parking location is a different street than the location address. Tried to call while circling the address but call was unanswered.

Rating:

3.0

Easier truck pickup

Rating:

2.0

My rental location was changed to a location I would not have picked. It is not in a great location. There should have been a notice on the app of the correct address where the truck was located. I was not aware I had to pick up my rental before 9 o’clock. I had it rented from 9 to 5 and thought I could pick it up anytime between then. Only to find out that because I did not pick it up at nine I could not get on the app to login. It took a very long time for me to get a representative to help me assist to get a key to get into our truck. Then to return it the same thing happened I returned it four hours earlier than it was needed to be back and I could not get into the app again. I was very unhappy with the whole entire process.

Rating:

3.0

Dozen of furniture pads were not in the truck so I hope they are not billed to me.

Rating:

3.0

The on line self check in link did not work.